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Event Details

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Event date(s): 2017-Nov-27 (Monday)
Registration closes: 2017-Nov-27 (Monday)


Monday November 27, 2017 Toronto itSMF Breakfast Seminar- Limited Space Available!!!

Business Relationship Management (BRM) – a variety of models in the public and private sectors

Are you looking at starting a Business Relationship Management practice or are you a BRM Practitioner?  Do you wonder how your BRM practice stacks up to ITIL and BRMI?  Do you want to learn from organizations that have been on a journey to evolve their BRM practices? 

Join the Ontario Government and TELUS BRMs discussing their models for managing IT and Business relationships.  As IT organizations and Service Management frameworks continue to evolve, the Business Relationship Management role has also evolved from ad-hoc or “order takers” to trusted advisors or strategic partners - true value drivers for the organization.   Come hear from different types of BRMs and how they support their organizations and adapt their BRM models to ensure the best results.   Topics will include;

  • Orchestrator, Connector and Navigator BRMs
  • Business Relationship Maturity Model
  • ITIL and BRM frameworks and Processes
  • Customer Satisfaction and Business Outcomes

Panel:

TELUS - Nicole Conboy, Morag Fraser and Monica Koneszenko have all worked in ICT for over 20 years each and as Business Relationship Managers for over 10 years supporting many of the top companies in Canada and globally. They are ITIL certified and multiple-time TELUS award winners for their work as BRMs. Nicole is also COBIT and BRMP certified, an ITIL instructor and has received awards from Pink Elephant for ITSM Project of the Year and BRMI Global Excellence Awards for BRM Practitioner.   

Ontario Government – Dani Danyluk and Guido Piraino. Dani is the President of itSMF Canada an ITIL Expert certified instructor with over 25 years of ITSM and BRM experience, working in both private and public sector organizations. Guido is an ITIL Expert and OPS pioneer with 20 years of ITSM and BRM experience in service management and operational delivery, as well as public sector consulting experiences. 

Please join us on Monday November 27 at 8:00am for registration, networking and a continental breakfast. Introductions and start of session will be 8:20 am and will finish at 9:30 am.  

Where:

KPMG
333 Bay Street
46th floor, room # 46007 (see reception)
Toronto, ON M5H 2S5

Registration fee:  

  • itSMF members - $20.00 
  • itSMF Canada non-member - $30.00 for prepaid
If you are experiencing difficulties registering, please email nconboy@itsmf.ca

Thank you to our Event Sponsor:

IT Chapter is your one-stop shop for Business Relationship Management Professional (BRMP) training and consulting. As an international training and consulting company, we are committed to best practices with more than 50 accredited certification courses. More information at www.itchapter.com/training


 

 

 

 

 

 

Room Sponsor

 

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itSMF The IT Service Management Forum