Upcoming events

    • 2021-05-13
    • 07:30 - 09:00 (EDT)
    • Virtual online event

    Please join the virtual May 2021 breakfast event, organized by the Ottawa-Gatineau branch team:

    Intelligent interactions: unlocking and accelerating service improvements

    Large institutions like governments face a perennial challenge: having enough resources to effectively carry out their mission and deliver services. Pandemic impacts, budget constraints and seismic shifts in the workforce are putting enormous strain on all aspects of operations and often result in significant backlogs, acute and rising demands and increased risk and vulnerability across all business systems. Exploring how organizations and teams are harnessing the opportunity for intelligent automation solutions that drive tangible service improvements by examining applied used cases that drive business and operational value.

    SPEAKER: Leigh Harris

    Partner, Management Consultant at KPMG in Ottawa Lead Partner, Federal Government

    Leigh is a Management Consulting Strategy and Operations Transformation Partner and leads the firm’s federal government practice. She has more than 20 years of professional public sector work and management consulting experience combined. She has held senior executive positions within government and has held lead roles in the federal practices at other global consulting firms. In her role, Leigh works with hundreds of partners in Canada and across a global network of more than 5,000 government, health care and infrastructure consultants in more than 140 countries and territories, to help the Government of Canada address their challenges and issues with the purpose of producing better outcomes for Canadians and the communities where they reside. Leigh's passion is helping government clients solve their most complex challenges, in particular enterprise-wide and whole-of-government transformation programs in the areas of strategy, policy development, program design and reform, operations and service improvement, resource allocation and funding methodologies. Based in Ottawa, she is actively involved in her community and currently serves as the National Board Chair of the Canadian Association of Management Consultants, CMC-Canada.



    Microsoft Teams Sponsor:

Past events

2021-03-23 International Service Management Days
2021-03-11 2021 and beyond - where is Service Management headed?
2021-02-11 Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?
2021-01-21 Bank of Canada's Service Management Office (SMO) launch
2021-01-21 Czech itSMF Annual Conference
2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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