Upcoming events

    • 4 Jun 2020
    • 8:00 AM - 9:30 AM (EDT)
    • Virtual Presentation

    While Covid-19 has forced significant change in terms of social, political and technical elements; the impact on the economy and our businesses is and will continue to be profound.  As organizations now shift their attention from a pandemic response to a post Covid-19 recovery we are once again faced with a number of ‘new normal’ complexities around workforce management, social distancing, changes in business models and managing fears through practical and measured responses.   This session will walk you through a recap of the last 10+ weeks, our views on what the new normal could look like and where we see organizations shifting in a post Covid-19 recovery around customer and employee experiences.


    Louie Velocci, CPA, CA, CISA, CISSP, GCFA, CGEIT
    National Lead Partner ServiceNow
    Advisory Services, Office Managing Partner

    Louie Velocci is the KPMG National Lead Partner in the ServiceNow Advisory services practice and Office Managing Partner for the KPMG Halifax office. He is a highly qualified senior business leader with cross functional and cross industry experience. He leverages his 20+ years of experience to help our largest client’s CIOs, CTOs, CISOs and senior management teams to:

    • align their IT service delivery approach and frameworks with the strategic business imperatives of their organization
    • provided pragmatic solutions to IT and business risk mitigation
    • help Boards and Management understand the risks and impacts of emerging technologies to the organization
    • mentor and coach emerging leaders
    • develop strategies with clients during the last 6 years on over $5B worth of IT delivery and transformational projects.

    Louie has developed considerable thought leadership on the topics of cloud computing, shared service and control alignment, IT transformation, critical infrastructure design and protection

    Louie continues to work with IT standards bodies and has been involved with Industry Canada’s initiatives on Cloud Computing. This roundtable council is currently examining the role that the public and private sectors will need to play in the wide spread adoption of cloud computing in Canada. It is examining infrastructure, controls, requirements for regulation, legal and resource considerations.

    Louie works with the firms largest IT transactions from both a financial and IT operational perspective leveraging his hands on experience in IT operations, accounting and financial modelling.

    Previously Louie led a large global consulting firm’s IT Security and Forensic practice in Canada. He has hands on experience leading and executing IT risk assessment projects and third party outsourcing organizations engagements on both national and international levels.

    Louie also works with organizations in the financial, insurance, transportation and telecommunications industries to examine global issues which may impact these industries. Additionally he holds a Government of Canada Level II Security Clearance which allows him to work on highly sensitive projects involving the Canadian Government or organizations deemed ‘Critical Infrastructure’ of Canada.



    If you are experiencing difficulties registering please email Leslie.backman@itsmf.ca

Past events

7 May 2020 KPI and Metrics
5 Mar 2020 How good is our IT - good, bad, below average or outstanding?
6 Feb 2020 Why Organizational Change Management is important for ITSM
9 Jan 2020 IT Service Management Forum (itSMF) Cocktail Reception
11 Dec 2019 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
5 Dec 2019 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
28 Nov 2019 itSMF Alberta Breakfast Event - The rebirth of Service Management
2 Oct 2019 ITIL 4 Foundation Training with Vernon Lloyd
30 Sep 2019 Service Management in the Digital Age - Professional Development and Educational Workshop Days
5 Sep 2019 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
27 Jun 2019 itSMF - GTA - When Service Design is (not) like getting home from a party...
6 Jun 2019 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
31 May 2019 itSMF - GTA - What’s New in ITIL4
16 May 2019 Atlantic Region - Lunch and Learn
13 May 2019 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
9 May 2019 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
4 Apr 2019 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
22 Mar 2019 itSMF - GTA - Connecting the Disconnected Enterprise
28 Feb 2019 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
28 Feb 2019 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
7 Feb 2019 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
6 Dec 2018 Ottawa-Gatineau -Service Management and Christmas Breakfast
4 Dec 2018 BC Chapter: 2018 Holiday Networking & Social Event
22 Nov 2018 Alberta Edmonton - Service Management Transformation
15 Nov 2018 Atlantic Region - When Service Design is (not) like getting home from a party...
1 Nov 2018 Ottawa-Gatineau - Digital Exchange – Connecting the GC
20 Sep 2018 Alberta - Improving Service Management with Business Process Automation
19 Sep 2018 Toronto - HPE DevOPs Simulation -Full Day Event
13 Sep 2018 Atlantic Region - Enabling Business Agility
12 Sep 2018 Ottawa-Gatineau - Enabling Business Agility
7 Jun 2018 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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