Upcoming events

    • 2021-01-21
    • 08:30 (UTC+01:00)
    • 2021-01-22
    • 13:15 (UTC+01:00)
    • On-line - EUROPEAN timezone

    The Czech chapter of itSMF holds its annual conference on January 21st and 22nd.

    Most presentations will be in English, recordings will also be available after the conference.

    itSMF Canada members can take advantage of the member rate of 490CZK - approximately CAD 30.

    For details please see https://conference.itsmf.cz/en/program/.

    Please note that the conference times are in EUROPEAN time (UTC +1).

    • 2021-01-21
    • 08:00 - 09:30 (EST)
    • Virtual online event

    Service Management at the Bank of Canada has evolved over the past 2 years. In 2020, amid the global pandemic and a shift to the majority of staff working remotely, we launched our new "Service Management Office (SMO)"  with a vision to enable the design, delivery, adoption and improvement of ITS services. We shifted from a "process centric" model to a "service centric" model that enables our IT business facing portfolios to onboard, manage, deliver and support services for our business allies.

    As we continue to evolve how we work and how we are organized, we will share our journey on how we are introducing modern service management approaches to enable a growing remote and digitally enabled user experience.

    Speakers info:

    Zahra Merchant
    Director, Service Management Office
    Bank of Canada

    Zahra Merchant is a Service Management leader with over two decades of progressive experience in helping technologists achieve service excellence. As Director of the Service Management Office at the Bank of Canada, she responsible for the Service Management centre of excellence as well as the IT Service Desk. A strong believer in inspiring people to influence lasting change and a customer service enthusiast, Zahra’s passion for all things service management is evident in her leadership and development of high-performing teams focused on the user experience and data driven decision making.  Her current focus is on the future of work and establishing digitally-based operating models and teams that can meet the demand of an increasingly digital and automated workplace.  When she isn’t working, Zahra can be found playing board games with family, enjoying a good book or power walking in her neighbourhood.

    Sheila St. Michael
    Assistant Director, Service Design and Enablement
    Bank of Canada

    Sheila is a compassionate leader whose focus on building the capabilities of others has enabled her to lead high performing and empowered teams. With 20 years of experience in IT and Telecommunications, she has led several initiatives to improve process, grow people and continually improve the user experience. Sheila’s passion for Service Management is contagious as she looks to enable service delivery teams in the design and delivery of services that offer the greatest value and customer experience. She is currently focused on building a Service Enablement Framework for the Bank of Canada that offers a consistent, yet flexible approach to service design, in support of the diverse needs of all stakeholders. When not at work, Sheila enjoys relaxing at her cottage, spending time with her family and a nightly stroll with her dog.



     Room / Teams sponsor:

    If you are experiencing difficulties registering please email admin@itsmf.ca or Leslie.backman@itsmf.ca.
    • 2021-03-23
    • 06:00 (EDT)
    • 2021-03-24
    • 18:00 (EDT)
    • virtual

    itSMF International, together with country chapters, is hosting a virtual, global industry event on March 23rd and 24th.

    Currently the call for speaker is open and if you are interested, please submit your proposal here: https://www.surveymonkey.com/r/R6LKFVN

    This event aims to reach service management professionals worldwide and bring them content from any/all service management frameworks. The free events will follow the sun over two days, and participants may view the international content at any time or on-demand.

Past events

2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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