Upcoming events

    • 30 May 2019
    • 7:00 AM - 9:30 AM (MDT)
    • ** NEW LOCATION ** Calgary Petroleum Club 319 5th Ave SW, Calgary, AB T2P 0L5

    Topic Summary:

    Confused about what (IT) framework to adopt in times of exponential change? Trying to make a start with true Enterprise Service Management, but struggling to get buy-in from your organization?  VeriSM™ has arrived to help with these challenges.

    VeriSM is a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. It helps you make sense of the growing landscapes of best practices out there, and how you can best integrate them to add value to your business.  VeriSM is therefore different in that it provides the ‘glue’ which helps you bring all of the different practices together and make best use of them.  There is no other approach which fulfils this need.

    VeriSM helps organisations (not just the IT department!) develop their organisational service management capability by using an integrated set of approaches and acknowledges that the approaches used will change over time as the organisation has to change direction when internal and external conditions prevail.

    VeriSM does not introduce some new-fangled way of working. It will not ask you to throw out what you use today. What it will do is show you how to fit all the available approaches, as needed, into an overall organizational context. It will show you how to flexibly adopt different management practices to meet different service management situations in a world in which change is now exponential... and Volatile, Uncertain, Complex and Ambiguous (VUCA).

    In this short session you will get the “101” on VeriSM for awareness purposes and perhaps awake your interest to learn about this ‘new kid on the block’ and how it can benefit your organisation.


    Having started his career as Navigation Officer in the Dutch merchant marine, transporting goods across the oceans, Stijn became very resourceful in solving complex logistical problems. A trait that continued to serve him well as he transitioned early on into digital services.

    Stijn Oomen is a freelance Senior IT Service Management Consultant who gained his skills and expertise through 30+ years of successfully designing, implementing, operating and optimising key IT Service Management practises, processes and technology enablers in the #7 ranking F500 organisation at local and international/enterprise level.

    His passion is to drive business value through outstanding Service Management practises (status quo is not an option), recognising that good relationships with all stakeholders, and a sprinkle of humor is crucial in successfully achieving desired outcomes.


    • Registration and Breakfast - 7:00 - 8:00 AM
    • Presentation - 8:00 - 9:05 AM
    • Questions and Close - 9:05 - 9:30 AM

    Please note the location change due to the flood damage at the previous location - This session will be held at the Calgary Petroleum Club instead of the Bow Valley Club. 

      Thank you to Our Branch Sponsors:

      • 31 May 2019
      • 11:30 AM - 1:00 PM
      • The Masonic Temple (‘VIP Throne’ Room), 888 Yonge Street, Toronto, ON M4W 2J2, Canada

      ITIL® is the industry best practice for IT Service Management. With the release of ITIL®4,  the service management best practice has evolved to incorporate all the best practices from previous versions, and has expanded on this body of knowledge by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

      This latest version of ITIL® provides an end-to-end operating model for the delivery and operation of tech-enabled products and services that also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

      This Lunch’N’Learn session will provide an overview of the changes introduced with this new update.  Participants are expected to have a working knowledge of the ITIL® 2011 framework.


      Abbey Wiltse, Principal Partner, Ahead Technology Inc.

      Abbey is recognized as a world-class enterprise IT best practice consultant who partners with her clients to enable efficient and effective service delivery within their IT organizations. She is an early pioneer in IT Service Management, and has been actively engaged in the ITSM best practice community from the beginning of ITIL® through to today’s latest release.

      Her global consulting and training engagements have been delivered across many diverse countries and industry verticals, including IT Service Providers, Telecom, Finance, Government, Manufacturing, Resources, Media, Oil and Gas, Utilities and Healthcare. Abbey is certified in multiple enterprise IT best practices; including Agile Scrum, DevOps and ITIL®.

      ITIL® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.

      Room Sponsor:

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