Log in

Upcoming events

    • 2023-03-30
    • 11:45 - 13:15
    • Virtual online event

    Please join the virtual March 2023 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

    Get Your ITSM Head in the Cloud

    In many organizations the ITSM function is operating in isolation of technology modernization efforts such as cloud technology initiatives, with seemingly very little in common between these teams with respect to their goals and objectives. In this session, John will describe that this does not have to be the case, and in fact, cloud platform implementations have many of the same objectives that are associated with traditional service management programs.

    SPEAKER: John Carter

    City of Ottawa

    John Carter has nearly 25 years of experience in the IT industry, having held a variety of positions in both the private and public sectors. John has been with the City of Ottawa since 2006, currently holding the position of Cloud Solution Project Manager. In his current role, John is responsible for a team that is implementing and supporting the City’s Azure Cloud platform. Prior to that, John was responsible for implementing IT Service Management processes for the IT services department, as well as improvements to the software tools that support those processes. John is certified in both ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). John is also a Microsoft Certified Azure Solution Architect Expert. John is a proud Nova Scotian who has a degree from Saint Mary’s University in Halifax.



    Microsoft Teams Sponsor:
    • 2023-04-27
    • 11:45 - 13:15
    • Virtual online event

    Please join the virtual April 2023 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

    What’s happening to ITSM, and what does it mean for me?

    For more than 30 years, ITSM has played a pivotal role in how organizations use and manage IT.  But as digital technology and the cloud evolve, will ITSM still be such a key part of the way we manage IT?

    Research and experience are proving once again that core disciplines of ITSM are essential in managing modern technology, but that they work differently.  They also shows that many organizations are defining ITSM too narrowly, and paying the price when state of the art solutions don’t yield the anticipated results.

    This presentation shows how the role of ITSM has changed over the last 20 years, and why service management remains an essential digital technology management capability.  It will explain why, far from retreating into its traditional stronghold of technical operations and support, service management should be championed at every level in those organizations seeking success in the digital world.

    SPEAKER: David Cannon

    David is an experienced IT and business leader, and ITIL author.

    He has led consulting practices in Hewlett-Packard and Forrester Research.  He has successfully helped organizations to adapt to fundamental industry shifts, especially to transition to new ways of using and managing digital technology.
    David is the co-author of ITIL 2007 Service Operation, the author of the ITIL 2011 Service Strategy, lead editor and co-author of ITIL 4 Digital and IT Strategy and ITIL 4 Acquiring and Managing Cloud Services.  He has also co-authored several ITIL practices.
    He is a recipient of the itSMF Lifetime Achievement Award and acknowledged as one of HDI’s top 25 thought leaders.



    Microsoft Teams Sponsor:

Past events

2023-02-23 Connecting the Dots: Aligning Strategy, Architecture and Service Management for Better Outcomes
2022-06-09 ServiceNow: 3rd Annual Federal Forum
2022-04-21 Creating a Digital Twin of an Organization (DTO) to Enhance Call Centre Operations
2022-03-17 AI Automation (Chatbots) in HealthCare
2022-01-24 ITSM - Building for the Future
2021-10-07 Leading Change - How to reduce stress and improve results
2021-10-06 Panel discussion: IT Governance - Why do we need it?
2021-07-15 Optimizing the Service Management Office - Repeat
2021-06-10 Optimizing the Service Management Office
2021-06-03 Can Service Request Management boldly go where no one has gone before?
2021-05-13 Intelligent Interactions: Unlocking and Accelerating Service Improvements
2021-03-23 International Service Management Days
2021-03-11 2021 and beyond - where is Service Management headed?
2021-02-11 Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?
2021-01-21 Bank of Canada's Service Management Office (SMO) launch
2021-01-21 Czech itSMF Annual Conference
2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

itSMF Canada - 116 Albert Street, Suite 200 & 300, Ottawa, Ontario, K1P 5G3 |  

  © 2021 itSMF Canada. All rights reserved.
Powered by Wild Apricot Membership Software