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• Get Your ITSM Head in the Cloud

  • When
    2023-03-30
  •  
    11:45 - 13:15
  • Location
    Virtual online event

  Register

  Please join the virtual March 2023 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

  Get Your ITSM Head in the Cloud

  In many organizations the ITSM function is operating in isolation of technology modernization efforts such as cloud technology initiatives, with seemingly very little in common between these teams with respect to their goals and objectives. In this session, John will describe that this does not have to be the case, and in fact, cloud platform implementations have many of the same objectives that are associated with traditional service management programs.

  SPEAKER: John Carter

  City of Ottawa

  

  John Carter has nearly 25 years of experience in the IT industry, having held a variety of positions in both the private and public sectors. John has been with the City of Ottawa since 2006, currently holding the position of Cloud Solution Project Manager. In his current role, John is responsible for a team that is implementing and supporting the City’s Azure Cloud platform. Prior to that, John was responsible for implementing IT Service Management processes for the IT services department, as well as improvements to the software tools that support those processes. John is certified in both ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). John is also a Microsoft Certified Azure Solution Architect Expert. John is a proud Nova Scotian who has a degree from Saint Mary’s University in Halifax.

  THANK YOU TO OUR SUPPORTING SPONSORS!

  BRANCH SPONSORS:

  Microsoft Teams Sponsor:

  

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• What’s happening to ITSM, and what does it mean for me?

  • When
    2023-04-27
  •  
    11:45 - 13:15
  • Location
    Virtual online event

  Register

  Please join the virtual April 2023 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

  What’s happening to ITSM, and what does it mean for me?

  For more than 30 years, ITSM has played a pivotal role in how organizations use and manage IT.  But as digital technology and the cloud evolve, will ITSM still be such a key part of the way we manage IT?

  Research and experience are proving once again that core disciplines of ITSM are essential in managing modern technology, but that they work differently.  They also shows that many organizations are defining ITSM too narrowly, and paying the price when state of the art solutions don’t yield the anticipated results.

  This presentation shows how the role of ITSM has changed over the last 20 years, and why service management remains an essential digital technology management capability.  It will explain why, far from retreating into its traditional stronghold of technical operations and support, service management should be championed at every level in those organizations seeking success in the digital world.

  SPEAKER: David Cannon

  
  

  

  David is an experienced IT and business leader, and ITIL author.
  

  He has led consulting practices in Hewlett-Packard and Forrester Research.  He has successfully helped organizations to adapt to fundamental industry shifts, especially to transition to new ways of using and managing digital technology.
  David is the co-author of ITIL 2007 Service Operation, the author of the ITIL 2011 Service Strategy, lead editor and co-author of ITIL 4 Digital and IT Strategy and ITIL 4 Acquiring and Managing Cloud Services.  He has also co-authored several ITIL practices.
  He is a recipient of the itSMF Lifetime Achievement Award and acknowledged as one of HDI’s top 25 thought leaders.

  THANK YOU TO OUR SUPPORTING SPONSORS!
  

  BRANCH SPONSORS:

  Microsoft Teams Sponsor:

  

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