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Upcoming events

    • 2025-05-29
    • 11:45 - 13:15
    • Virtual online event
    Register

    Please join our virtual event on May 29th, 2025: 

    Digital Sovereignty and Geo-Jurisdictions

    Cloud Perspectives continues actively leading many international and Canadian digital initiatives to ensure resiliency, security, and sovereignty considerations are evaluated proactively such that risks are managed and mitigated.

    Since January 2025 this subject area has generated tremendous interest as the trusted supply chains have been challenged, with the realization that companies may fall subject to US executive orders (or other countries) that can have economic hardship and consequences for those that have become dependent on those services.

    Steven explores some of the standards work, scenarios, suggested practices, considerations, cultural implications and realities in these challenging times regarding sovereignty and geo-jurisdictions in service management.

    Speaker(s):

    Steven Woodward, CFPS, CSQA

    Steven Woodward is founder and CEO at Cloud Perspectives, helping companies and governments effectively and transparently plan, secure, assess/ audit, procure, architect, deliver, support, cost and monitor cloud and digital transformation opportunities.

    Cloud Perspectives has unique service offerings for “culture change by design”, using standards and metrics to effectively and securely optimize the value from innovative technologies.

    Steven is respected for being vendor neutral, logical, and value-focused, where current Canadian standards contributions include AI Ethics, Geo-Jurisdictions, Cloud Resiliency, Cloud Shared Responsibilities and Data Governance.

    Internationally he has leadership contribution and coordination roles with: NIST, ISO/ IEC, IEEE,ITU-T, Object Management Group and the Cloud Security Alliance.

    • 2025-06-19
    • 11:45 - 13:15
    • Webinar
    Register

    Robots Can Cry, But Should They?

    Due to high interest we have secured Simone to present to us in June during our regular ("Canadian") time slot:

    AI may not feel emotions, but its ability to mimic and influence human responses is reshaping collaboration in Industry 5.0. As service management evolves, the intersection of neuroscience, emotional intelligence, and ethical AI raises new questions: Can AI reduce cognitive load, or does it heighten stress? Will it build trust, or push us into the uncanny valley? And how does it shape decision-making and emotional dynamics in the workplace?

    Join us as we explore how AI can enhance, rather than replace, human intuition, reinforcing ethical, emotionally intelligent service management. Leave with practical ideas to design AI interactions that foster trust, adaptability, and meaningful human-AI partnerships.

    Speaker:

    Simone Moore

    Simone is a force of nature. Her spirit is contagious. When she speaks or runs a workshop, the room follows her every move and thought. Simone aims to humanise IT and bring ethics to the way people work.

    Awarded the Dave Jones Award for Inspirational Leadership and serving as the Editorial Director of "The Youth Rise in Power" and "The Era of Humanising IT" docuseries, Simone’s IT, OCM, and HR experience combines the technology of the human brain, emotional agility, and the digital journey in adapting to humanised IT focused on responsible, ethical, and emotional AI.

    A recognised HDI Top 25 Industry Thought Leader, inclusion in the Women in DevOps list, and WomenTech award nominee, Simone is a contributing author to VeriSM Unwrapped, Applied, and ITIL4 High Velocity IT, among other international certifications, DevOps Institute eBooks, and An Education in Service Management. She is also a contributing reviewer for the European Commission and the Cynefin-based Field Guide on Managing Complexity (and Chaos) in Times of Crisis.

    With extensive experience in blending business and technology approaches and frameworks, she helps her clients thrive in an ever-changing, dynamic world. Qualified in various complementary health techniques, she once ran her own wellbeing practice in Australia—helping individual clients, consulting on, and designing workplace wellbeing programs for organisations.

    Flourishing humans and exceptional experiences result from her active values: connecting people, sharing knowledge, discovering possibilities, and realising potential. She takes things beyond technology to deliver a deep leadership experience through writing, consulting, training, workshops, conferences, podcasts, and social media.

    She travels the world on assignment—virtually or face-to-face—enjoying different languages, cultures, and ways of working, which gives her broad perspectives.

    This event is hosted by itSMF International. You will have to register again on their TEAMS event system, once you complete the registration here- Access instructions will be sent after successful registration.

Past events

2025-04-24 Why most Digital Transformation efforts are BS and will never yield the promised benefits
2025-04-15 Webinar: Robots Can Cry, But Should They? (How we use AI in ITSM Series)
2025-03-21 Webinar: Connecting Risk & Compliance with ITSM
2024-10-03 Connecting Enterprise Architecture and Business Strategy
2024-02-08 Service Level Management – Where to Start, Where to Go
2023-06-01 Planning for Gold: Configuration Management Realities
2023-04-27 What’s happening to ITSM, and what does it mean for me?
2023-03-30 Get Your ITSM Head in the Cloud
2023-02-23 Connecting the Dots: Aligning Strategy, Architecture and Service Management for Better Outcomes
2022-06-09 ServiceNow: 3rd Annual Federal Forum
2022-04-21 Creating a Digital Twin of an Organization (DTO) to Enhance Call Centre Operations
2022-03-17 AI Automation (Chatbots) in HealthCare
2022-01-24 ITSM - Building for the Future
2021-10-07 Leading Change - How to reduce stress and improve results
2021-10-06 Panel discussion: IT Governance - Why do we need it?
2021-07-15 Optimizing the Service Management Office - Repeat
2021-06-10 Optimizing the Service Management Office
2021-06-03 Can Service Request Management boldly go where no one has gone before?
2021-05-13 Intelligent Interactions: Unlocking and Accelerating Service Improvements
2021-03-23 International Service Management Days
2021-03-11 2021 and beyond - where is Service Management headed?
2021-02-11 Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?
2021-01-21 Bank of Canada's Service Management Office (SMO) launch
2021-01-21 Czech itSMF Annual Conference
2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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