Upcoming events

    • 26 Feb 2020
    • 12:00 PM - 4:00 PM
    • 2510 Yonge St Toronto, ON M4P 2H7


    Just some of the significant issues facing business today!

    Please join ItSMF's Toronto Chapter for our first 1/2 day session of 2020, where we will work together to tackle a real business challenge utilizing a 'Design Thinking' approach.

    In a fun, interactive and collaborative manner, we will explore the various options available to address some of these major issues. The event will be beneficial to all who participate, from Business Analysts to CIOs and everyone in between!
    Sharing the experiences of session participants, including many ITSM Subject Matter Experts, we'll unravel some of the most common challenges and provide resolution strategies which can be applied to any organization, large or small!  Participants will gain knowledge and insight from experts to implement within their own organizations. At the end of the session, you will walk away with the knowledge and tools to take on business challenges that you are facing now or may face in the future!

    Facilitated By: Allison Fulton

    Allison Fulton, a Thought Leader and an avid learner herself, she has spent her career studying Human Nature and Human Behaviour in the workplace. Allison has utilized Design Thinking methodology extensively for many years as a leader of Service Planning and Design.  Along with many years of Public Sector and Service Management experience and a delivery focused approach, she will lead us through this fun and interactive session.

    Don't miss the chance to take advantage of this veryworthwhile and low cost learning opportunity!

    Branch Sponsors:

    • 5 Mar 2020
    • 7:00 AM - 9:30 AM
    • KPMG (18th floor), 150 Elgin St, Ottawa, ON K2P 2P8,

    Attend our March networking breakfast and discuss your favorite (or least favorite) metrics and KPIs. We will kick-off the session with a short review of quantitative research insights into high performing and low performing technology organizations based on work of DORA – the Devops Research & Assessment team (which has recently been acquired by Alphabet / Google). While the focus of this work is traditionally more on the software development domain, it touches infrastructure aspects as well. And it won’t be a surprise if some findings make you uncomfortable and be challenged.

    If time permits, we will also touch on defining business value and if it is possible to measure it through KPIs or metrics in general.

    This event is intended to be interactive, feel free to send your favorite or least favorite report on metrics (in an anonymized version) and share their story.

    Facilitator:   Dr. Christian Probs

    Dr. Christian Probst has more than 20 years experience in various IT roles. He has a strong background in the definition and application of IT Service Management (ITSM) 'best' practices across the entire life cycle or Service Strategy, Design, Transition, Operation and Continual Service Improvement. He has advised local and global organizations on the implementation and improvement of practices and processes in multiple industries, such as: Real Estate, Facilities Management, Non for Profit / Associations, IT Service Provider, Insurance, Healthcare, Consumer Lifestyle, Lighting, Semiconductor Manufacturing, Banking, Fashion, Government, and Logistics.

    Dr. Probst is passionate about IT Service Management and process management, and has helped various organizations to achieve their goals faster, leveraging international industry best practices including ITIL and PRINCE2. He has delivered various ITIL courses in Canada, the US, Australia, India and in over 10 countries in Europe, leading hundreds of IT professionals to their ITIL certification. Currently he is supporting a federal entity in Ottawa developing an Enterprise Service Management program.




    If you are experiencing difficulties registering please email Leslie.backman@itsmf.ca

Past events

6 Feb 2020 Why Organizational Change Management is important for ITSM
9 Jan 2020 IT Service Management Forum (itSMF) Cocktail Reception
11 Dec 2019 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
5 Dec 2019 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
28 Nov 2019 itSMF Alberta Breakfast Event - The rebirth of Service Management
2 Oct 2019 ITIL 4 Foundation Training with Vernon Lloyd
30 Sep 2019 Service Management in the Digital Age - Professional Development and Educational Workshop Days
5 Sep 2019 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
27 Jun 2019 itSMF - GTA - When Service Design is (not) like getting home from a party...
6 Jun 2019 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
31 May 2019 itSMF - GTA - What’s New in ITIL4
16 May 2019 Atlantic Region - Lunch and Learn
13 May 2019 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
9 May 2019 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
4 Apr 2019 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
22 Mar 2019 itSMF - GTA - Connecting the Disconnected Enterprise
28 Feb 2019 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
28 Feb 2019 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
7 Feb 2019 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
6 Dec 2018 Ottawa-Gatineau -Service Management and Christmas Breakfast
4 Dec 2018 BC Chapter: 2018 Holiday Networking & Social Event
22 Nov 2018 Alberta Edmonton - Service Management Transformation
15 Nov 2018 Atlantic Region - When Service Design is (not) like getting home from a party...
1 Nov 2018 Ottawa-Gatineau - Digital Exchange – Connecting the GC
20 Sep 2018 Alberta - Improving Service Management with Business Process Automation
19 Sep 2018 Toronto - HPE DevOPs Simulation -Full Day Event
13 Sep 2018 Atlantic Region - Enabling Business Agility
12 Sep 2018 Ottawa-Gatineau - Enabling Business Agility
7 Jun 2018 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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