Upcoming events

    • 2020-11-30
    • 10:00 (EST)
    • 2020-12-01
    • 16:30 (EST)
    • virtual online event

    --- For registration details please scroll down ---

    2020 has accelerated digital transformation across industries, with organizations implementing new digital channels and processes to better serve their customers and employees.

    Digital transformation requires new ways of working which drives the need for cultural and behaviour changes, increased collaboration and customer centricity. People must be empowered to work differently and keep up with the faster pace. Developing talent and skills and building capabilities for the workforce of the future is critical.

    Transformation is not achieved in a day, it takes strategy, time and change, and this is where service management merges, improving agility for delivery of services, transforming the customer and user journey, and managing new complex technologies while supporting change in all areas of the organization … exactly what’s involved in moving from an analog to a digital world.


    1. Digital Transformation
    2. Service Management Strategies
    3. Challenges of Managing Change
    4. Innovative Options

    The 2020 Professional Development and Educational Workshop Days will be held as a virtual online event on November 30th and December 1st.

    On our digital platform you will be able to:

    • Watch keynote presentations on stage
    • Join breakout sessions and participate in groups
    • Network one-on-one over live video
    • “Connect” and exchange virtual business cards for following up later
    • Send chat messages, fill out polls, and explore interactive expo areas

    Please check out the event pages for details on speakers, topics and timelines (frequent updates).

    Registration Details

    itSMF Canada Members please use this (members only) link for registration details.

    Non-Member please register directly on the hopin.to platform using this link.

    Member of itSMF International or itSMF country chapters please contact your country chapter or admin@itsmf.ca for the registration link.

    Non-members requiring an invoice or need to pay via a method other than credit card please contact admin@itsmf.ca.

Past events

2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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