Upcoming events

    • 30 Sep 2019
    • 7:00 AM
    • 1 Oct 2019
    • 4:00 PM
    • Centurion - Conference & Events, 170 Colonnade Rd., Ottawa ON K2E7J5

    This year’s theme is “Service Management in a Digital World”.  Our tools and technologies have become smarter and more connected to us and each other.  Our speakers and workshops this year are focused on:

    • Leadership, Communications & Culture - humans amidst the machines
    • ITIL4 – what’s new and what’s in it for me?
    • Digital – robotics, artificial intelligence (AI), infrastructure support
    • Cloud – can it be public and private at the same time?

    People, Process and Technology are the cornerstones of ITSM. With the new emphasis  on Digital Technologies and the evolution to ITIL4 under way, these topics and others will be addressed throughout the PD Days. “Adapt or become extinct” is not just empty rhetoric but a reality for businesses and organizations that want to remain relevant today and in the future.

    Themes and workshops for 2019

    Track 1: Leadership, Communications & Culture

    Track 2: ITIL4 and Process Design

    Track 3: All digital all the Time – Cloud, AI, Infrastructure Support


    Our IT Service Management (ITSM) workshops are designed to encourage full participation from attendees. Ideas shared and topics discussed during the ITSM workshops are intended to be utilized wherever possible within your business or organization.

    Stay tuned for more details!

    Speakers Include:


      Teresa D’Andrea
    Treasury Board Secretariat

    John Carter
    City of Ottawa

    Neal Kushwaha
    IMPENDO Inc.

     Steve Woodward
    Cloud Perspectives

     Laszlo Retfalvi
    Retfalvi and Associates
     Tracy Finder Trask
    Government of  Nova Scotia

     Vernon Lloyd
    Director at Somerset CC Ltd.

    Louie Velocci

    Claire Picken
    Lockheed Martin Canada 

      Nicole Conboy


    2019 Sponsors






Past events

27 Jun 2019 itSMF - GTA - When Service Design is (not) like getting home from a party...
6 Jun 2019 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
31 May 2019 itSMF - GTA - What’s New in ITIL4
16 May 2019 Atlantic Region - Lunch and Learn
13 May 2019 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
9 May 2019 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
4 Apr 2019 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
22 Mar 2019 itSMF - GTA - Connecting the Disconnected Enterprise
28 Feb 2019 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
28 Feb 2019 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
7 Feb 2019 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
6 Dec 2018 Ottawa-Gatineau -Service Management and Christmas Breakfast
4 Dec 2018 BC Chapter: 2018 Holiday Networking & Social Event
22 Nov 2018 Alberta Edmonton - Service Management Transformation
15 Nov 2018 Atlantic Region - When Service Design is (not) like getting home from a party...
1 Nov 2018 Ottawa-Gatineau - Digital Exchange – Connecting the GC
20 Sep 2018 Alberta - Improving Service Management with Business Process Automation
19 Sep 2018 Toronto - HPE DevOPs Simulation -Full Day Event
13 Sep 2018 Atlantic Region - Enabling Business Agility
12 Sep 2018 Ottawa-Gatineau - Enabling Business Agility
7 Jun 2018 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

itSMF Canada Inc - 21 St. Clair Avenue East, Suite 802, Toronto, ON M4T 1L9
TEL: 647-837-1280 /
1-866-972-1280 | FAX (416) 967-6320 | admin@itsmf.ca | www.itsmf.ca 

  © 2016 itSMF Canada inc. All rights reserved
Powered by Wild Apricot Membership Software