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ITSM - Building for the Future
Professional Development and Educational Workshop Days

January 24 - 25, 2022
Virtual Online Event

Now in its 12th hugely successful year, our annual Professional Development and Educational Workshop Days is widely recognized as a must-attend event for Service Management practitioners and professionals.  Our event will take place virtually again this year.  This enables us to have a  broader and wider outreach to thought leaders, industry experts and professionals interested and working in Service Management, and allows us to bring you notable international speakers to share experiences, best practices, insights on current trends, and lessons learned during these unprecedented times.

This year's theme is ITSM - Building for the Future.  Our program is content rich and comprehensive 4 tracks (Service Management Evolution, Digital Transformation, People and Change, Innovation) covering a vast array of topics from across the Service Management spectrum.  There is something for everyone – strategic, tactical, operational – we’ve got you covered!  In fact, this is one main reason why so many organizations bring entire teams!

Inspirational and thought-provoking Service Management speakers include new favourites and old friends who will be presenting across the four learning tracks.  Attendees can choose which sessions based on the topics or tracks they are most interested in.  Attendees will get to network and chat with peers, get motivated by thought leaders, and gain knowledge during session presentations.  All recorded sessions, including sessions you did not view live, are available to watch at your convenience.  Access to session presentation slides are also available to you.  

Throughout the event, attendees can talk with exhibitors and explore interactive vendor booths, participate in live polls, and meet with new people through automated one-on-one meetings.

Enjoy a flexible two-day event experience all without leaving home.  Expand your knowledge and network 100% virtually from your desk.

Keynote Speakers

Hear from incredible keynote speakers who will leave you inspired, motivated and excited about Service Management in the digital world.

Session Tracks

Track 1:  Service Management Evolution

Track 2:  Digital Transformation

Track 3:  People and Change

Track 4:  Innovation

Workshops & Interactive Sessions

Our Service Management workshops are designed to encourage full participation from attendees.  Ideas shared and topics discussed during the workshops are intended to be utilized wherever possible within your business or organization.  You'll also learn how to define and achieve successful outcomes from experts and practitioners who have done it before.


This event is a lot more than its innovative sessions. You’ll also enjoy networking at curated virtual breakouts, one-on-one chats, networking events where you can reconnect with old colleagues and build new relationships with peers and Service Management leaders.


  • Watch and listen to keynote presentations
  • Join live discussions through breakout sessions and group participation
  • Q&A with speakers
  • Chat and network with colleagues and speakers one-on-one
  • Visit and explore interactive expo areas
  • Fill out and give your feedback through polls
  • Participate in workshops and networking events
  • Connect and exchange virtual business cards for following up later
  • Access keynote, session and workshop recordings and slides

Registration & Prices

To register please select the applicable participant category at this link (All Prices in Canadian Dollars).


The schedule is available here.


Virtual Event delivered on the event platform.

Keynote Speakers:

Yvon Audette
Partner, National Leader - IT Advisory Services, KPMG Canada

Alan Nance
Co-Founder and President, XLA Collab

Plenary Speakers:

CEO, Blended Perspectives

Tom Yeatts
Global Head of State, Local, and Regional Government, ServiceNow

Featured Session and Workshop Speakers:

Dr. Lars Algermissen

Johann Botha
Founder and CEO, getITright

David Cannon
Executive Vice President, nfiniti3

Kristin Curran
Culture Transformation Officer, Cloud Perspectives

Dani Danyluk
Director, Service Management, Service Planning, Design and Transition in the Infrastructure Technology Services Division, Government of Ontario

Picture coming soon ...

Brendan Gibb
Lead Technology Architect, Strategic Alliance of Business Technology Disciplines

Louise Harris
Founder, Change Design Institute / President, SToS Consulting Inc.

Cynthia Jolly
Director, Communications, Analysis and Outreach Branch
Canadian Transportation Agency (CTA) 

Stephanie LeBlanc
Technical Manager, OPOR Nova Scotia Health Authority

Vernon Lloyd
President, Somerset CC Ltd / Senior SM Expert

Amanda Perran
Partner | Consulting | Cloud Engineering (Microsoft), Deloitte Consulting

Jason Souliere
Partner, ServiceNow Advisory Services, KPMG

Sheila St. Michael
Assistant Director, Service Support, Bank of Canada

Steven Woodward
CEO, Cloud Perspectives

Sree Roy
AI & Automation Lead, Nova Scotia Health

Eric Wrazen

Product Manager, C2 ATOM at Sherweb

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