ITSM - Building for the Future
Professional Development and Educational Workshop Days

Now in its 12^th hugely successful year, our annual Professional Development and Educational Workshop Days is widely recognized as a must-attend event for Service Management practitioners and professionals.  Our event will take place virtually again this year.  This enables us to have a  broader and wider outreach to thought leaders, industry experts and professionals interested and working in Service Management, and allows us to bring you notable international speakers to share experiences, best practices, insights on current trends, and lessons learned during these unprecedented times.

This year's theme is ITSM - Building for the Future.  Our program is content rich and comprehensive – 4 tracks (Service Management Evolution, Digital Transformation, People and Change, Innovation) – covering a vast array of topics from across the Service Management spectrum.  There is something for everyone – strategic, tactical, operational – we’ve got you covered!  In fact, this is one main reason why so many organizations bring entire teams!

Inspirational and thought-provoking Service Management speakers include new favourites and old friends who will be presenting across the four learning tracks.  Attendees can choose which sessions based on the topics or tracks they are most interested in.  Attendees will get to network and chat with peers, get motivated by thought leaders, and gain knowledge during session presentations.  All recorded sessions, including sessions you did not view live, are available to watch at your convenience.  Access to session presentation slides are also available to you.  

Throughout the event, attendees can talk with exhibitors and explore interactive vendor booths, participate in live polls, and meet with new people through automated one-on-one meetings.

Enjoy a flexible two-day event experience all without leaving home.  Expand your knowledge and network 100% virtually from your desk.