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2021 and beyond - where is Service Management headed?

  • 2021-03-11
  • 08:00 - 09:30
  • Virtual online event


  • Free
  • CAD 50 + HST.
    Consider an annual membership for CAD 150 - if you attend 3 or more events this is a much better value for money.

Registration is closed

Please join the virtual March 2021 breakfast event, organized by the Ottawa-Gatineau branch team:

Topic: 2021 and beyond - where is Service Management headed?

In this session, Claire Agutter will look at how service management is changing, and why these changes are happening. The session will be structured around:

  • People – including skills
  • Process – how are our ways of working changing?
  • Technology – what impact are technology changes having on ITSM?

This will be a lively interactive session and input from all attendees is welcome. At the end of this session, you’ll have an overview of some of the top trends in ITSM, and what they mean for you and your organization.

SPEAKER: Claire Aguter

Director, Scopism and ITSM Zone,  Scopism and ITSM Zone, United Kingdom

Claire Agutter is a service management trainer, consultant and author. She is the director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more, and also at Scopism, publisher of the SIAM Foundation and Professional BoKs. In 2018, 19 and 20 she was recognised by Computer Weekly as one of the 50 most influential women in tech, and in 2017, 18 and 19 she was recognised as an HDI Top 25 Thought Leader. Claire is the host of the popular ITSM Crowd YouTube channel, and Chief Architect for VeriSM. Claire is the author of the popular ITIL Foundation Study Guides: ITIL 4 Essentials and ITIL Foundation Essentials, used by students around the world to prepare for their ITIL 4 Foundation exams and to support them as ITSM practitioners.



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