itSMF Alberta Breakfast Event - The rebirth of Service Management

Come and join your professional colleagues as we review the status of Service Management in Alberta and how it is about to get reinvented yet again.

Ask any CIO or CTO what IT Service Management represents, and chances are that you get a wide variety of very different answers. It is often defined by perceptions created by ITIL and partially by a general lack of vision to digitise the business of digitization (yes, you read that right). Mystical powers are somehow bestowed on IT Leadership to just have what it takes to run IT like a business, yet evidence shows that many organisations are still struggling to demonstrate the value of Service Management in the digital transformation journey.

In this engaging breakfast session hosted by Stijn Oomen, we will take a hard look at Service Management in Alberta and how exponential change in technology and new emerging business models are again redefining the meaning of it to drive consumer value.

This dynamic huddle will start with reviewing the recent itSMF Alberta survey results and briefly evaluate some new ‘tools on the block’ created by industry experts. We will than have some engaging dialogue to compare notes and learn from each others situation. The session will wrap up with the unveiling of the itSMF 2020 event schedule with suggested event topics to gather your feedback.

Come to learn, come to share and come to have some fun!(and oh, the Bow Valley Club Hot Breakfast Buffet is famously delicious)

*Simply bring the ‘Bow Valley Square’ public parking slip up to the Bow Valley Club and validate with the receptionist

If you are experiencing difficulties registering, please email stijn.oomen@itsmf.ca.

Thank you to Our Branch Sponsors: