Service Management Strategies in the New Virtual World

  • 2020-11-02
  • 07:00
  • 2020-11-03
  • 20:00
  • virtual online event


  • CAD 150.00 + HST
  • CAD 750.00 + HST
  • CAD 1500.00 + HST
  • CAD 225.00 + HST
    Members of itSMF International or other (non-Canadian) country chapters. Proof of membership may be required.
  • CAD 275.00 + HST


2020 has accelerated digital transformation across industries, with organizations implementing new digital channels and processes to better serve their customers and employees.

Digital transformation requires new ways of working which drives the need for cultural and behaviour changes, increased collaboration and customer centricity. People must be empowered to work differently and keep up with the faster pace. Developing talent and skills and building capabilities for the workforce of the future is critical.

Transformation is not achieved in a day, it takes strategy, time and change, and this is where service management merges, improving agility for delivery of services, transforming the customer and user journey, and managing new complex technologies while supporting change in all areas of the organization … exactly what’s involved in moving from an analog to a digital world.


  1. Digital Transformation
  2. Service Management Strategies
  3. Challenges of Managing Change
  4. Innovative Options

The 2020 Professional Development and Educational Workshop Days will be held as a virtual online event on November 2nd and 3rd.

On our digital platform you will be able to:

  • Watch keynote presentations on stage
  • Join breakout sessions and participate in groups
  • Network one-on-one over live video
  • “Connect” and exchange virtual business cards for following up later
  • Send chat messages, fill out polls, and explore interactive expo areas

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