Service Management Strategies in the New Virtual World

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2020 has accelerated digital transformation across industries, with organizations implementing new digital channels and processes to better serve their customers and employees.

Digital transformation requires new ways of working which drives the need for cultural and behaviour changes, increased collaboration and customer centricity. People must be empowered to work differently and keep up with the faster pace. Developing talent and skills and building capabilities for the workforce of the future is critical.

Transformation is not achieved in a day, it takes strategy, time and change, and this is where service management merges, improving agility for delivery of services, transforming the customer and user journey, and managing new complex technologies while supporting change in all areas of the organization … exactly what’s involved in moving from an analog to a digital world.

Tracks

1. Digital Transformation
2. Service Management Strategies
3. Challenges of Managing Change
4. Innovative Options

The 2020 Professional Development and Educational Workshop Days will be held as a virtual online event on November 30th and December 1st.

On our digital platform you will be able to:

• Watch keynote presentations on stage
• Join breakout sessions and participate in groups
• Network one-on-one over live video
• “Connect” and exchange virtual business cards for following up later
• Send chat messages, fill out polls, and explore interactive expo areas

Please check out the event pages for details on speakers, topics and timelines (frequent updates).

Registration Details

itSMF Canada Members please use this (members only) link for registration details.

Non-Member please register directly on the hopin.to platform using this link.

Member of itSMF International or itSMF country chapters please contact your country chapter or admin@itsmf.ca for the registration link.

Non-members requiring an invoice or need to pay via a method other than credit card please contact admin@itsmf.ca.