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2020 has accelerated digital transformation across industries, with organizations implementing new digital channels and processes to better serve their customers and employees.
Digital transformation requires new ways of working which drives the need for cultural and behaviour changes, increased collaboration and customer centricity. People must be empowered to work differently and keep up with the faster pace. Developing talent and skills and building capabilities for the workforce of the future is critical.
Transformation is not achieved in a day, it takes strategy, time and change, and this is where service management merges, improving agility for delivery of services, transforming the customer and user journey, and managing new complex technologies while supporting change in all areas of the organization … exactly what’s involved in moving from an analog to a digital world.
The 2020 Professional Development and Educational Workshop Days will be held as a virtual online event on November 30th and December 1st.
On our digital platform you will be able to:
Please check out the event pages for details on speakers, topics and timelines (frequent updates).
itSMF Canada Members please use this (members only) link for registration details.
Non-Member please register directly on the hopin.to platform using this link.
Member of itSMF International or itSMF country chapters please contact your country chapter or firstname.lastname@example.org for the registration link.
Non-members requiring an invoice or need to pay via a method other than credit card please contact email@example.com.
itSMF Canada - 116 Albert Street, Suite 200 & 300, Ottawa, Ontario, K1P 5G3
firstname.lastname@example.org | www.itsmf.ca