Connecting Service Management Professionals

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.

Welcome to itsmf Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

  • Upcoming events

    Webinar: Why and How to Use Visual Models to Collaboratively Scope Service Change

    When: Tuesday, February 20, 2018 at 11:30 AM
    Where: KPMG LLP, Purdy’s Wharf Tower 1 in Halifax, NS, Canada

    Speaker: Louise A. Harris, CMC

    Digitization is driving increasing service renovations along with rapid implementation of new services -> Service change is becoming more innovative and collaborative.

    Client expectations and cost pressures are driving growing service integration -> Service change is becoming more complex. 

    New tools and methods are being developed to enable innovative, collaborative, and integrated service design. But, regardless of whether you are using these new tools (e.g. customer experience maps, service blueprints, design sprints) or more traditional tools and methods, there is one increasingly critical success factor. Everyone is on the same page as to the benefits and scope of the service change. In other words, everyone is planning and designing against a common reference point of WHY and WHAT.

    In this webinar we will discussbtn_register.jpg

    • Why a common reference point for service change design and planning is so critical.
    • What are the greatest challenges in achieving a common reference point.
    • How using appropriate visual models can address these challenges and enable you to effectively define a common reference point with agility and speed.

    The discussion will be illustrated with visual models used in real life service enhancements and renovations. In the spirit of collaborative learning, there will be opportunity for interaction and questions throughout the session.

    About the speaker

    Louise A. Harris, CMC

    Equipping and helping people design and implement valuable and effective change in their organization is Louise's passion and expertise. For over 25 years she has led and advised the development and implementation of information technology and organization change initiatives with a strong orientation towards collaborative design. She has worked in various industry sectors including healthcare, finance, education, and public sector. Louise is a regular speaker and workshop leader at enterprise design conferences in North America and Europe. She is currently working on a PhD in Organization Change with a research focus on developing and using a set of intuitive visual models to enable more effective stakeholder engagement and agile change design that leads to successful change outcomes.


    Session Atlantic Time
    Registration, Lunch & Networking 11:30am-12:00pm
    Why and How to Use Visual Models to Collaboratively Scopr Service Change
       Speaker: Louise A. Harris, CMC
    Closure and evaluation 1:15pm-1:30pm



    This webinar can be viewed either at KPMG (a light lunch will be provided as part of the event) or off-site where a link will be emailed to the attendee beforehand.

    Early bird (before February 16th)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation Free Free $20 $10

    Regular (February 16th and later)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation $20 $10 $40 $30

    Thank you to our branch Sponsors


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    About itSMF Atlantic


    itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.


    Is Cyber Shape-shifting?

    When: Thursday, March 01, 2018 at 08:00 AM
    Where: KPMG: Performance Court in Ottawa, ON, Canada

    Presenter: Neal KUSHWAHA, IMPENDO Inc.

    Mr. Neal KUSHWAHA’s background focuses on the IT security, physical security, IT infrastructure, and physical datacentre design for classified spaces. With over 21 years of experience in the domain, he has helped private and public sector organizations make their datacenters and systems work for them. He has successfully moved 30 data centers covering 3 continents. Annually, he hosts a conference on cyber and data centers in Ottawa, Canada known as DCAR.

    When he is not working at IMPENDO Inc., he is busy training to climb his next big mountain. Neal is an accomplished mountaineer and was the lead of a spring 2014 Lhotse/Everest ascent team. He is returning to Nepal this spring for a second attempt of both 8000m peaks. As habituated as he is with the ever-strenuous responsibility for the lives of an international ascent team, seeing his shadow in the clouds and watching the sun crest over the curvature of the earth are sights that will most likely never tire him.

    Relation to itSMF

    The ITSM discipline influences and is influenced by other management disciplines including Information Security Management (ISM). IT Security related ethical, human, and technological factors are some of the areas that should be addressed for every project.

    The presenter’s paper (published by University of North Georgia's Military College) has been condensed into an interactive presentation that covers current topical challenges we face at a Nation State level down to a citizen anywhere in the globe.



    Performance Court
    Suite 1800,150 Elgin St


    Registration Fee

    • itSMF members Free
    • Non-Members : $35 for prepaid

    Please join us on Thursday March 1, 2018 at 7:15am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up around 9:30am.

    If you are experiencing difficulties registering please email

    Thank you to our supporting sponsors!

    Branch Sponsors:



    Room Sponsors:

    ITSM isn’t about Value (or it would be called Value Management!)

    When: Thursday, March 22, 2018 at 08:00 AM
    Where: The Royal Glenora Club in Edmonton, AB, Canada

    by John Krogh

    Is ITSM the vision? Are we struggling to get business engagement because we set our sights too low?

    Join John Krogh for an engaging conversation about what leading organizations are doing differently. Why they are “Stripping Away” elements of their ITSM capabilities in order to Optimize the returns on their IT investments. How these organizations are seeing ITSM as a barrier to Value Optimization. John will be sharing consulting stories from the consultants war chest. 

    Come and join the conversation about Value, Services, Assets, Relationships, Risks and Red Wine!

    Presenter: John Krogh, CEO of Calgary based "Value Shepherd Inc.

    John_Krogh.jpgHe is a sought-after speaker, trainer and coach with a focus on Value Optimization. His unique approach for optimizing the value of IT Investments involves the coordination of the organizations Value Management, Business Relationship Management and IT Service Management capabilities.

    John has over 25 years of comprehensive experience in these disciplines and has been sharing this experience through executive coaching and mentoring since 2007 throughout North America.

    Event Details:btn_register.jpg

    Thursday, March 22nd, 2018
    7:00 AM - Registration and Breakfast 
    8:00 - 9:05 AM - Presentation 
    9:05 - 9:30 AM - Questions and Close

    Where: The Royal Glenora Club 
    11160 River Valley Road, Edmonton, AB, T5J 2G7 
    Please note that there is free parking on-site.

    Cost: Breakfast and Presentation: 
    Member: $20 + GST

    Non-Members: $35 + GST

    Registration and Payment (VISA, MC, AMEX) Deadline: March 22 or until sold out.


    Thank you to our Annual Branch SILVER Sponsor:


    Thank you to our Annual Branch BRONZE Sponsor: