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Driving Sustainable Service Improvements

National Professional Development Days:
November 24, 2014

Become An itSMF Member Today

Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF


itsmf Bookstore

itSMF Canada is pleased to provide you with the Summer edition of the newsletter.

DOWNLOAD NOW to read about:

  • How to Identify workflow to develop first
  • Ignorance is Bliss? How to be heard in business
  • Evolving to Stay Relevant - (Eastern National Professional Development - Days 2014 - Recap)

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
Ottawa Gatineau: November 6 2014 Breakfast Event
2014-11-06 -
itSMF Atlantic Regions Branch (Fredericton); Service Level Management
2014-11-07 -
An engaged IT organization
Process Forum
2014-11-15 -
itSMF SAB: November 28th Breakfast Event
2014-11-28 -
Ottawa Gatineau: December 4 2014 Holiday Charity Breakfast Event
2014-12-04 -
itSMF BC - Holiday Networking Event
2014-12-10 -
itSMF SAB: January 29th Breakfast Event
2015-01-29 -
More Events
itSMF The IT Service Management Forum