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Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF


 Call for Papers  11th itSMF Finland's annual conference

We are looking for speakers to our 11th annual conference - At Your Service! Conference will take place 2-3 October 2014 in Helsinki, Finland.

Speaker should speak fluent English. Interactive presentations and workshops are very welcome. We are organizing one almost full English conference track for our international guests. Other presentations are in Finnish.

Deadline is 4th of April 2014.

itSMF Canada is pleased to provide you with the Winter edition of the newsletter.

DOWNLOAD NOW to read about:

  • How to Manage the New ITSM Tool once It Goes Live?

  • Assess or Get Lost!

  • Evolving to Stay Relevant - (Eastern National Professional Development - Days 2014 - March 3-4, 2014)

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.


AXELOS CEO Peter Hepworth has marked the start of 2014 and the full launch of the business by thanking the Global Best Practice community for its valuable input and support over the past six months.

Since AXELOS was formed in July 2013, practitioners and Accredited Training Organizations (ATOs) from across the world have helped to shape the development of the business by offering their experience and  expertise at forums, workshops, conferences and via social media channels.

This vital input has played a key role in the formation of the ITIL and PPM roadmaps, which outline the priorities and strategy for XELOS in 2014.

Click here for more.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Autumn 2013 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
itSMF, Atlantic Regions Branch (Moncton); How to design your Service Catalogue
2014-04-18 -
to better manage your client's expectations
itSMF Southern Alberta Branch; Breakfast Event
2014-04-24 -
itSMF Ottawa-Gatineau Branch; Breakfast Event - Service Integration Management
2014-05-01 -
itSMF Atlantic Regions Branch (Halifax) Identity Management and Access Management
2014-05-08 -
itSMF Southern Alberta Branch; Service Catalogue/ Portfolio Practitioner's Forum
2014-05-08 -
itSMF Montréal - Speed ITIL
2014-05-14 -
Plus de details avenir.
itSMF Atlantic Regions Branch (Fredericton); Service Level Management
2014-05-15 -
An engaged IT organization
itSMF Central Manitoba Branch; Speaker Event
2014-05-15 -
itSMF Southern Alberta Branch; Breakfast Event
2014-05-22 -
itSMF Ottawa-Gatineau Branch; Breakfast Event
2014-06-05 -
itSMF Section du Grand Montreal; Conférence - sujet à déterminer
2014-06-11 -
itSMF Southern Alberta Branch; Incident Management Practitioner's Forum
2014-06-12 -
itSMF Southern Alberta Branch; 9th Annual Charity Golf Tournament
2014-06-19 -
More Events
itSMF The IT Service Management Forum