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Smart Service Management - Integrated Services

Professional Development Days (PDD) |  MAY 4 & 5, 2015

Become An itSMF Member Today

Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF



itSMF Canada is seeking candidates for the 2015-2016 Board of Directors. We're looking for people with fresh ideas and new insights who are eager to help the Board build upon its work in enhancing the organization as a vibrant and relevant association serving the needs of its members. Any itSMF Canada member may nominate themselves for consideration.  Click here for more information and the itSMF Canada Director Candidate Application Form.

itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Is the Service Desk a service and should it be included in the Service Catalogue?
  • Does your business plan to survive?
  • What the Hell is IT doing?
  • Five Steps to an Effective Service Catalogue

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
itSMF SAB: April 23rd Breakfast Event - Networking, Blogging and Sharing ITSM content by Ryan Ogilvie
2015-04-23 -
itSMF BC: 7 Key Steps for Developing Your Own Service Catalogue
2015-04-30 -
itSMF Canada / HDI - Eastern National Professional Development Days - 2015 Smart Service Management: Integrated Services
2015-05-04 -
itSMF Eastern National Professional Development Days
Montreal - A new and ‘easier’ standard in IT services, a distinct advantage for Very Small Entities (VSE) in Quebec
2015-05-06 -
Come and meet our speaker : Mr. Marc Taillefer
itSMF BC: High Performance Service Management Workshop
2015-05-28 -
Aligning the capability of IT to the needs of the Business
itSMF SAB: May 28th Breakfast Event
2015-05-28 -
itSMF Ottawa Gatineau June 4, 2015 Breakfast Event
2015-06-04 -
itSMF Greater Toronto Region Breakfast Event
2015-06-11 -
itSMF SAB: June 25th Breakfast Event
2015-06-25 -
More Events
itSMF The IT Service Management Forum