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Smart Service Management: Continual Service Improvement (CSI):
Professional Development Days (PDD) 2016: May 2-3, 2016
Become An itSMF Member Today

Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF


Smart Service Management: Continual Service Improvement (CSI)
Professional Development Days (PDD) 2016: May 2-3, 2016

In every organization, CSI activities should be focused on three things: increasing the efficiency, maximizing the effectiveness and optimizing the cost of the services and their associated IT Service Management processes. The only way to achieve this successfully is to ensure that improvement opportunities are identified and acted upon throughout the entire service lifecycle.  As customer/client needs are bound to change over time, it is CSI’s role to help maintain, and where possible improve, the quality of support that the IT services provide to the business processes.

Our event this year will include keynote presentations, breakout sessions and interactive workshops related to the overall health of IT Service Management, the continual alignment of the portfolios delivering IT services and the maturity of the enabling IT management processes. Attendance at this year’s event will count towards your Professional Development Units (PDUs).

Nominations Open for itSMF Canada Board of Directors

itSMF Needs You!

  • Are you a leader?
  • Do you have what it takes to be a leader?
  • Are you willing to give some time for the betterment of itSMF?

If you answered YES to the above questions then itSMF needs you!

itSMF needs to fill four (4) positions on its Board of Directors for three-year terms of office beginning June 2016. The positions include President and the portfolios for Branch Liaison, Industry Relations and Membership.

Directors have the responsibility to participate in forming policy, to support Board decisions, to support membership in itSMF, and to act corporately. We are looking for Directors who are committed to actively leading itSMF Canada towards achieving its strategic goals and objectives.

Are you that person?

If you think you are, and you are a member of itSMF, please feel free to nominate yourself —or if you know a Member that you feel is a good candidate for this work of passion and love of the profession — then let’s get the ball rolling.

Click here to apply!

Candidates’ application forms should be emailed to the itSMF Canada Office ( and must be received by 18:00 Eastern Time, Wednesday, April 20, 2016

itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Driving Sustainable Service Management Improvements
  • CSI Manager: Getting the results you need faster using the domino effect
  • The Challenges of Introducing ITIL into Organizations
  • Speed Dating Questions to Drive Lasting Service Improvements
  • Should the incident be reopened or a new one logged
  • The IT Value Chain – A Prescriptive Operating Model for Running the Business of IT

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

itSMF International and AXELOS announce Partnering Agreement

itSMF International and AXELOS Global Best Practice have entered into a global partnership to help shape the future of IT Service Management.

AXELOS have launched an online membership programme, aligned to the best practice frameworks of ITIL and PRINCE2, to support individuals in their professional development. ITSMF members will benefit from a lifetime discount of 25% to this programme.
Other key benefits of the AXELOS and ITSMF partnership include:
  • Developing of emerging practices, existing best practices and innovations amongst subject matter experts and IT Managers
  • Co-hosting corporate forums for senior leaders to exchange views and ideas on industry direction, AXELOS strategy, product roadmaps and case studies
  • Helping to embed a culture of professionalism across the global community through awareness of the AXELOS Professional Development Programme
  • Conducting a joint annual global ITSM survey to identify industry trends
  • Co-developing and sharing white papers and other IP creation around the world

To find out more, Click here

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
itSMF Canada - National Professional Development Days - 2016 Smart Service Management: Continual Service Improvement (CSI)
2016-05-02 -
Le risque technologique dans les processus d’affaires by ISACA Montreal
2016-05-24 -
Register on ISACA WebSite
ITSM and Emerging Frameworks / Service Continuity
2016-05-30 -
itSMF GTR Member Led Event
2016-07-01 -
More Events
itSMF The IT Service Management Forum