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Click here if you are interested in sponsoring itSMF Canada.
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Welcome to itSMF Canada
itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.
Highlights
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Read a summary of the 2011 ITIL updates Click on the image below to read all about the updates in the 2011 edition of the ITIL Lifecycle Publications.
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Visit our Bookstore to purchase copies of the 2011 edition of the ITIL Lifecycle Publications
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«At Your Service» Newsletter - Volume 1, Issue 6
We are proud to provide the latest issue of the At Your Service newsletter to our Membership.
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Download the current issue to read about:
- Running IT Like a Business
- Managing Your CPD Requirement
- Using Customer Satisfaction Metrics to Drive Service Improvement
- The ISO/IEC 20000 Service Management Handbook
To download the Newsletter Click Here (Log-in required). |
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itSMF Service Talk: Jan 2012 Issue
We are proud to provide the latest issue of the Service Talk newsletter (itSMF UK) to our Membership. |
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Download the current issue to read about:
- The nine stepping stones to meaningful service strategy
- What makes great incident managers... and how best to support them
- The case of the horrible boss and the service culture
To download the Newsletter Click Here. |
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itSMF Canada Quarterly Newsletter - 2011 Fall Edition |
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We are pleased to provide you with the Fall edition of the newsletter.
DOWNLOAD NOW to read about:
- ITAM Metrics
- Is there a doctor in the house?
- Measuring Evolution and Framing the Future: A CSI Initiative at The City of Calgary
- "If you don't know where you're going, you'll end up somewhere else"
- Implementing a metrics framework to create value through continual service improvements
To download the Newsletter Click Here. |
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OUR PLATINUM SPONSORS...
itSMF Canada welcomes the following Platinum Sponsors for 2011 (listed in alphabetical order)
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