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Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

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Note to all Loyalist Certification Services certificate holders.

Please note that the following advice has been received by an itSMF Canada member from Loyalist Certification Services who, until recently, acted as an IT Service Management Examination Institute and, consequently, issued examination certificates to successful candidates.  We would advise recipients of this email to take the action below before June 30, 2015, to avoid failure to obtain a personal copy of any of your certificates residing on the LCS examination database as they may no longer be available after June 30th this year.
We strongly recommend all Accredited Trainers and Candidates log into their profile on LCMS and print out their e-certificates. LCMS portal will be available until June 30, 2015 to run any reports.

The procedure for doing this is:
Go to
Choose Login
Enter your e-mail address when you wrote your exam Print your e-cert.

Western Canada Professional Day: Tuesday, September 29, 2015
Call for Speakers

We are inviting speakers to present at our Western Canada Professional Day in Calgary. If you are interested in submitting a proposal for a presentation please email to: Submissions must be received by June 12, 2015

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itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Driving Sustainable Service Management Improvements
  • CSI Manager: Getting the results you need faster using the domino effect
  • The Challenges of Introducing ITIL into Organizations
  • Speed Dating Questions to Drive Lasting Service Improvements
  • Should the incident be reopened or a new one logged
  • The IT Value Chain – A Prescriptive Operating Model for Running the Business of IT

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

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«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
ITSM Governance in the World of Cloud Computing
2015-07-23 -
itSMF Western Canada Professional Day
2015-09-29 -
itSMF Ottawa Gatineau October 1, 2015 Breakfast Event
2015-10-01 -
More Events
itSMF The IT Service Management Forum