Connecting Service Management Professionals

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.

Welcome to itsmf Canada

itSMF Canada Needs You!

Are you a leader?

Do you have what it takes to be a leader?

Are you willing to give some time for the betterment of itSMF?

If you answered YES to the above questions then itSMF needs you!

itSMF needs to fill Two (2) positions on its Board of Directors for three-year terms of office beginning June 2018. The positions are Vice President and Director, Industry Relations.

Directors have the responsibility to participate in forming policy, to support Board decisions, to support membership in itSMF, and to act corporately. We are looking for Directors who are committed to actively leading itSMF Canada towards achieving its strategic goals and objectives.

Are you that person?

If you think you are, and you are a member of itSMF, please feel free to nominate yourself —or if you know a Member that you feel is a good candidate for this work of passion and love of the profession — then let’s get the ball rolling.

Click here for Call for Nominations and Candidates Application letter ( pdf | .doc).

Nominations close Tuesday, May 8, 2018 at 12:00 p.m. EDT

  • Upcoming events

    PEOPLE, PROCESS AND CHANGE! - Professional Development Days (PDD) 2018!

    When: Monday, April 30, 2018 at 08:00 AM through May 01, 2018
    Where: Centurion - Conference & Events in Ottawa, ON, Canada

    The theme this year is “People, Process and Change”- three issues at the heart of every ITSM program. Speakers and Workshop Facilitators will share their experiences and project case studies on topics such as:

    • Enterprise Service Management and Architecture,
    • Cultural Change,
    • Cyber Security,
    • Cloud,
    • Agile Methodologies,
    • Tool & Solution Deployment.

    Cultural change is always a major challenge, especially in government and large enterprises. People, Process and Technology are the cornerstones of ITSM and will be addressed throughout the PD Days. “Adapt or die” is not just empty rhetoric but a reality for businesses and organizations that want to remain relevant today and in the future.

    Registration Prices

    Member: Non Member:
    • $275 – Member – Login required
    • $1,200 –  5-Pack (Members)
    • $400 – Non Member
    • $1,700 – 5-Pack (Non-Members)
    Plus Tax           13% HST


    Centurion - Conference & Events
    170 Colonnade Rd.
    Ottawa ON K2E7J5



    Nilufer Erdebil
    Spring2 Innovations

    Caroline Macintosh,
    Shared Services Canada

    Chuck Darst,


    Ron Markham,

    Steven Woodward,
    Cloud Perspective

    Paul Vos,
    Process & Organizational
    Change Management Consultant





     Tracy Fiander Trask,
    Government of Nova Scotia

    Craig Szelestowski,
    Lean Agility Inc.

    Vernon Von Finckenstein,
    Treasury Board Canada



    Alain Tremblay
    IT Service Centre Sobeys Inc.

    Robert Weisman
    Build the Vision, Inc.

    Jason Bergeron
    PwC Canada


    Vernon Lloyd

    Nicole Conboy

    Louise A Harris (NEW)




    Miles Faulkner (NEW)

    Atwell Williams, BMC (NEW)


    PDD Themes for 2018:

    Track 1: Change Management

    Change management has always been a serious concern for organizational IT. Changes - whether good or bad, planned or unplanned - are inevitable. Change management is less about minimizing change, but more about minimizing the risk and disruption caused by the change. Before you can understand the impact of change in your environment, you've got to understand exactly what's in your environment. Having a clear vision of the big picture right down to the small details of every user and device is the critical foundation for any change management strategy.

    Track 2: Process Design

    Process Design is becoming more challenging. Organizations are incorporating new processes and tools to meet expectations of their customers and internal stakeholders. The resulting demands on processes include the need for both well‐developed plans and incremental deliveries (agile and hybrid processes), utilization of increased automation, higher degrees of customer collaboration, comprehensive analysis of existing tools for reuse (open source and COTS), and performance requirements of enterprise‐level architectures.

    Track 3: Enterprise Architecture

    Enterprise Architecture has become one of the pillars to help make operations run smoothly, seamlessly and maneuver easily. No matter what technology is touted, or how service oriented and agile the applications are --especially cloud-based environments --technology systems must be designed and implemented to support the business or mission and enable processes. If integrated IT systems don't work or fail, the business or mission may be in jeopardy. The only insurance any enterprise or organization has is a fully articulated and robust EA program..


    Our IT Service Management (ITSM) workshops are designed to encourage full participation from attendees. Ideas shared and topics discussed during the ITSM workshops, are intended to be utilized wherever possible within your business or organization. 

    Industry Panel Discussion:


    Caroline Macintosh

    Industry Expert:

    John Moore

    Christian Probst

    BMC (TBC)

    Alian Tremblay

    Jason Bergeron

    Tracy Finder Trask

    Jen Mendyk

    Paul Vos

    Read More!

    Sponsors for the 2018 Professional Development Days


    Thank you to our Sponsors



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    Improving Service Management with Business Process Automation

    When: Thursday, May 31, 2018 at 07:00 AM
    Where: The Royal Glenora Club in Edmonton, AB, Canada

    by David McMillan

    Organizations strive for better quality of service. Business Process Automation (BPA) provides Service Management the tools needed to address the quality of services provided through the consistent delivery of services. Join David as we explore the various forms of BPA and benefits that can be realized by your organization though the evolution of your service delivery model using BPA.

    Presenter: David McMillan

    David McMillan

    David McMillan is a proven leader in Enterprise Content Management with experience and knowledge spanning over 20 years. Considered a thought leader in the evolution of Enterprise Information Management and Information Governance, David speaks at conferences across North America, helping organizations and professionals become better information stewards. Living in Calgary, Alberta, David works as the Practice Director, Enterprise Content Management at Elantis Solutions Inc.



    Event Details:btn_register.jpg

    May 31, 2018
    7:00 AM - Registration and Breakfast 
    8:00 - 9:05 AM - Presentation 
    9:05 - 9:30 AM - Questions and Close

    Where: The Royal Glenora Club 
    11160 River Valley Road, Edmonton, AB, T5J 2G7 
    Please note that there is free parking on-site.

    Cost: Breakfast and Presentation: 
    Member: $20 + GST
    Non-Members: $35 + GST

    Registration and Payment (VISA, MC, AMEX) Deadline: March 22 or until sold out.


    Thank you to our Annual Branch GoldSponsor:


    Thank you to our Annual Branch BRONZE Sponsor:



    itSMF AB Event Cancellation Policy:
    Full payment must be received from the Registrant four (4) business days prior to an itSMF AB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF AB event will be eligible for a refund.

    About itSMF Alberta Branch
    The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.

    Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Alberta Branch!