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Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF


itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Driving Sustainable Service Management Improvements
  • CSI Manager: Getting the results you need faster using the domino effect
  • The Challenges of Introducing ITIL into Organizations
  • Speed Dating Questions to Drive Lasting Service Improvements
  • Should the incident be reopened or a new one logged
  • The IT Value Chain – A Prescriptive Operating Model for Running the Business of IT

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights


itSMF Events
Creating Your Organization’s Operating Model
2015-10-20 -
How to Define, Control, Measure and Improve Your ITSM Processes
itSMF Greater Toronto Region October 20, 2015 - Webinar
2015-10-20 -
itSMF Montreal - Oct 21 2015 Gestion des actifs de services et des configurations (SACM) - cas vécu à Radio-Canada
2015-10-21 -
itSMF SAB: October 22nd Breakfast Event
2015-10-22 -
itSMF Ottawa Gatineau Breakfast Event, November 5, 2015
2015-11-05 -
Business Relationship Management as as a Role, a Discipline, and an Organizational Capability
DevOps Framework - Learn the basics
2015-11-05 -
and how it relates to ITIL
itSMF Montreal - November 25, 2015 Inciter les très petites organisations œuvrant en logiciel et système à employer la norme ISO 29110
2015-11-25 -
itSMF SAB: November 26th Breakfast Event
2015-11-26 -
itSMF Ottawa Gatineau December 3, 2015 Breakfast Event
2015-12-03 -
More Events
itSMF The IT Service Management Forum