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Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF

Highlights

NOTICE OF ANNUAL MEETING OF itSMF Canada


Take notice that a meeting of the members of itSMF Canada will take place on Monday, June 15, 2015 at 7:00 p.m. ET at T•O Corporate Services, 21 St Clair Avenue East, Suite 802, Toronto, Ontario.

Should satellite locations be established, members will be advised.

The meeting is to conduct the following business:
  1. consider the financial statements and reports of the Corporation required by the Act to be presented at the meeting;
  2. elect directors;
  3. appoint the public accountant; and
  4. transact such other business as may properly be brought before the meeting or is required under the Act.

Members are entitled to vote by proxy. Completed and signed proxy forms must be received at the National Office by 7:00 p.m. ET on Thursday, June 11, 2015.

Any questions regarding itSMF AGM package materials please contact the itSMF office at admin@itsmf.ca.

Dated this 11th day of May, 2015

By order of the Board of itSMF Canada

Linda Sinclair
Vice-Chair

Western Canada Professional Day: Tuesday, September 29, 2015
Call for Speakers

We are inviting speakers to present at our Western Canada Professional Day in Calgary. If you are interested in submitting a proposal for a presentation please email to: Hgilbertson@itsmf.ca. Submissions must be received by June 12, 2015

Read More

itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Driving Sustainable Service Management Improvements
  • CSI Manager: Getting the results you need faster using the domino effect
  • The Challenges of Introducing ITIL into Organizations
  • Speed Dating Questions to Drive Lasting Service Improvements
  • Should the incident be reopened or a new one logged
  • The IT Value Chain – A Prescriptive Operating Model for Running the Business of IT

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights

 

itSMF Events
Passport to change: Breaking the Mold
2015-06-03 -
Mobilizing your team’s potential as agents of change
itSMF Ottawa Gatineau June 4, 2015 Breakfast Event
2015-06-04 -
itSMF Greater Toronto Region Breakfast Event
2015-06-11 -
itSMF Atlantic - Polestar ITSM Simulation
2015-06-11 -
Practitioner Workshop - Service Catalogue
2015-06-12 -
itSMF SAB: June 25th Breakfast Event - Cost Savings in IT by Matthew Ball
2015-06-25 -
More Events
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itSMF The IT Service Management Forum