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Welcome to itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management.  We promote the certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others.  Operating through our Branches located across Canada, we provide a vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

more about itSMF

Highlights

ITSM Governance in the World of Cloud Computing
Free Webinar - July 23, 2015

Co-hosted by itSMF- GTR and Navvia

Governing your ITSM program is a daunting challenge in today’s complex IT environment. It becomes even more challenging when you don’t control all the moving parts. IT organizations are increasingly turning to Software as a Service (SaaS), Infrastructure as a Service (IaaS) and a myriad of other cloud-based options in order to deliver services to the business. While you may have outsourced the delivery of these services to the cloud, the IT organization still is responsible for overall service delivery. So how do you get your arms around something so “nebulous“ as the Cloud?

Important: This webinar will be co-hosted with Navvia. You will need to register for the webinar on Navvia web site (http://hubs.ly/y0ZdJ50 ). Once you register, you will be receiving email/meeting invite from Navvia. By registering for Navvia webinar, you agree that your contact information will be shared with Navvia.

itSMF Canada is pleased to provide you with the Fall edition of the newsletter.

DOWNLOAD NOW to read about:

  • Driving Sustainable Service Management Improvements
  • CSI Manager: Getting the results you need faster using the domino effect
  • The Challenges of Introducing ITIL into Organizations
  • Speed Dating Questions to Drive Lasting Service Improvements
  • Should the incident be reopened or a new one logged
  • The IT Value Chain – A Prescriptive Operating Model for Running the Business of IT

To download the newsletter, click here (log-in required).

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.

Calling All Service Management Practitioners and Budding Authors

itSMF Canada is once again pleased to publish a newsletter for the IT Service Management community in Canada.

If you are a Service Management practitioner and a member of itSMF Canada, we invite your contribution.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base.

Read More

«At Your Service» Newsletter - Volume 2, Issue 3

We are proud to provide the latest issue of the At Your Service newsletter to our membership.

itSMF International Newsletter Volume 2 Issue 1

Download the current issue to read about:
  • Social ITSM -  Challenges and Benefits
  • Service Transition - The Strategic Lever for IT Transformation
  • Call for Backup - How a Business Analyst Can Help With Your Service Lifecycle

To download the newsletter, click here (log-in required).

itSMF serviceTALK: Winter 2014 Issue

We are proud to provide the latest issue of the serviceTALK newsletter (itSMF UK) to our Membership.

itSMF UK Newsletter

Download the current issue to read about:
  • The perfect elevator pitch
  • Five steps to an effective service catalogue
  • Improving change management
  • Latest exam figures highlight ITIL growth
  • ... and more

To download the newsletter, click here (log-in required).

Past Highlights

 

itSMF Events
itSMF-PMI Yearly Learning and Networking
2015-09-17 -
Service Management and Project Management Integration & Golfing
itSMF Western Canada Professional Day
2015-09-29 -
itSMF Ottawa Gatineau October 1, 2015 Breakfast Event
2015-10-01 -
itSMF SAB: October 22nd Breakfast Event
2015-10-22 -
More Events
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itSMF The IT Service Management Forum