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How good is our IT - good, bad, below average or outstanding?

  • 2020-03-05
  • 07:30 - 09:30 (MST)
  • Bow Valley Club, 250 6 Ave SW #370, Calgary (free parking*)
  • 14


  • Free
  • $37.00 including tax

The itSMF Canada is shaking things up with hosting events running in Alberta and BC in three cities! We bring together Service Management professionals to learn about developments on existing and new emerging models, frameworks and technologies while enabling new networking relationships.

Join us for breakfast and an engaging conversation with three renowned speakers to understand what the Digital Capabilities Management Model and related IT Quality Index are about. A unique opportunity to meet the authors in person and discuss the future of Service Management.

Most IT managers would like to think they deliver a high-quality service, but compared with what? Throughout the business world, senior executives are asking one simple straightforward question: ‘How good is our IT - good, bad, below average or outstanding?

This challenges the way we think about Service Management in the Digital Transformation age... do the infrastructure-based old Service models suit today’s businesses or should we be rethinking “Service” as a capability? Especially as more and more “service” is presented in the cloud space.

The Digital Capabilities Management Model (DCMM) and the IT Quality Index are new emerging ‘tools’ in the Service Management domain. DCMM is a management model designed to support organisations with their digital transformation pathing the way for success in a new era by providing the “what” not just the “why”. IT Quality Index is a new IT quality assessment framework, which is used for quality assessment in different types of IT organizations, respecting all major best practices frameworks and norms.


  • 07:30 – 08:00  : Breakfast, registration, networking (bring your business card) 
  • 08:00 – 08:10  : itSMF introductions and 2020 activities
  • 08:10 – 09:15  : DCMM & IT Quality Index
  • 09:15 – 09:30  : Closure and prize draw

Our Speakers:

    Thank you to Our Branch Sponsors:


    itSMF Canada - 116 Albert Street, Suite 200 & 300, Ottawa, Ontario, K1P 5G3

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