Service Management Strategies in the New Virtual World
Professional Development and Educational Workshop Days

November 30 - December 1, 2020
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Schedule AT-A-GLANCE

This two-day event will offer top-quality educational workshops, inspirational and entertaining speakers, include group and one-on-one networking, and a bustling Expo Hall featuring the latest in Service Management products and services.

Schedule is subject to change. 

Last updated:  24-Nov-2020.  Note:  Change to December 01, 2020 Start and End times.

Final Schedule_v2.1.docx

 Monday, November 30  Tuesday, December 01 
 10:00 a.m. - 10:45 a.m. Networking / Expo Hall
 10:45 a.m. - 11:00 a.m. Welcome11:00 a.m. - 11:45 a.m.Networking / Expo Hall
 11:00 a.m. - 12:00 p.m. Keynote Presentation11:45 a.m. - 12:00 p.m.Welcome
 12:00 p.m. - 01:00 p.m. Session Tracks12:00 p.m. - 01:00 p.m.Session Tracks
 01:00 p.m. - 01:30 p.m. Break / Expo Hall01:00 p.m. - 01:30 p.m.Break / Expo Hall
 01:30 p.m. - 02:30 p.m. Plenary Session01:30 p.m. - 02:30 p.m.Session Tracks
 02:30 p.m. - 03:30 p.m. Session Tracks02:30 p.m. - 03:00 p.m.Break / Expo Hall
 03:30 p.m. - 04:00 p.m. Break / Expo Hall03:00 p.m. - 04:00 p.m.Session Tracks
 04:00 p.m. - 05:00 p.m. Session Tracks04:00 p.m. - 05:00 p.m.Keynote Presentation
 05:00 p.m. - 05:15 p.m. Wrap-up & Closing05:00 p.m. - 05:15 p.m.Wrap-up & Closing
 05:15 p.m. - 06:00 p.m. Networking / Expo Hall  

Tuesday, December 01: 01:30 p.m. - 04:00 p.m. - Workshop*

* Note:  Workshops run in parallel with Session Tracks, Breaks / Expo Hall.

All times are listed according to the Eastern Time (ET) Zone for US and Canada.

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