Service Management Strategies in the New Virtual World
Professional Development and Educational Workshop Days

November 30 - December 1, 2020
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US  and Canada.

Schedule AT-A-GLANCE

This two-day event will offer top-quality educational workshops, inspirational and entertaining speakers, include group and one-on-one networking, and a bustling Expo Hall featuring the latest in Service Management products and services.

Schedule is subject to change. 

Last updated:  24-Nov-2020.  Note:  Change to December 01, 2020 Start and End times.

Final Schedule_v2.1.docx

 Monday, November 30  Tuesday, December 01 
 10:00 a.m. - 10:45 a.m. Networking / Expo Hall
 10:45 a.m. - 11:00 a.m. Welcome11:00 a.m. - 11:45 a.m.Networking / Expo Hall
 11:00 a.m. - 12:00 p.m. Keynote Presentation11:45 a.m. - 12:00 p.m.Welcome
 12:00 p.m. - 01:00 p.m. Session Tracks12:00 p.m. - 01:00 p.m.Session Tracks
 01:00 p.m. - 01:30 p.m. Break / Expo Hall01:00 p.m. - 01:30 p.m.Break / Expo Hall
 01:30 p.m. - 02:30 p.m. Plenary Session01:30 p.m. - 02:30 p.m.Session Tracks
 02:30 p.m. - 03:30 p.m. Session Tracks02:30 p.m. - 03:00 p.m.Break / Expo Hall
 03:30 p.m. - 04:00 p.m. Break / Expo Hall03:00 p.m. - 04:00 p.m.Session Tracks
 04:00 p.m. - 05:00 p.m. Session Tracks04:00 p.m. - 05:00 p.m.Keynote Presentation
 05:00 p.m. - 05:15 p.m. Wrap-up & Closing05:00 p.m. - 05:15 p.m.Wrap-up & Closing
 05:15 p.m. - 06:00 p.m. Networking / Expo Hall  

Tuesday, December 01: 01:30 p.m. - 04:00 p.m. - Workshop*

* Note:  Workshops run in parallel with Session Tracks, Breaks / Expo Hall.

All times are listed according to the Eastern Time (ET) Zone for US and Canada.

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