This event occurs in the Eastern Time (ET) Zone for US and Canada.
This two-day event will offer top-quality educational workshops, inspirational and entertaining speakers, include group and one-on-one networking, and a bustling Expo Hall featuring the latest in Service Management products and services.
Schedule is subject to change.
Last updated: 24-Nov-2020. Note: Change to December 01, 2020 Start and End times.
|Monday, November 30||Tuesday, December 01|
|10:00 a.m. - 10:45 a.m.||Networking / Expo Hall|
|10:45 a.m. - 11:00 a.m.||Welcome||11:00 a.m. - 11:45 a.m.||Networking / Expo Hall|
|11:00 a.m. - 12:00 p.m.||Keynote Presentation||11:45 a.m. - 12:00 p.m.||Welcome|
|12:00 p.m. - 01:00 p.m.||Session Tracks||12:00 p.m. - 01:00 p.m.||Session Tracks|
|01:00 p.m. - 01:30 p.m.||Break / Expo Hall||01:00 p.m. - 01:30 p.m.||Break / Expo Hall|
|01:30 p.m. - 02:30 p.m.||Plenary Session||01:30 p.m. - 02:30 p.m.||Session Tracks|
|02:30 p.m. - 03:30 p.m.||Session Tracks||02:30 p.m. - 03:00 p.m.||Break / Expo Hall|
|03:30 p.m. - 04:00 p.m.||Break / Expo Hall||03:00 p.m. - 04:00 p.m.||Session Tracks|
|04:00 p.m. - 05:00 p.m.||Session Tracks||04:00 p.m. - 05:00 p.m.||Keynote Presentation|
|05:00 p.m. - 05:15 p.m.||Wrap-up & Closing||05:00 p.m. - 05:15 p.m.||Wrap-up & Closing|
|05:15 p.m. - 06:00 p.m.||Networking / Expo Hall|
Tuesday, December 01: 01:30 p.m. - 04:00 p.m. - Workshop*
* Note: Workshops run in parallel with Session Tracks, Breaks / Expo Hall.
All times are listed according to the Eastern Time (ET) Zone for US and Canada.