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ITSM - building for the future
Professional Development and Educational Workshop Days

January 24 - 25, 2022
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US  and Canada.

panel discussion

January 25, 2021 2:00 PM ET

How do you explain IT Service Management to your internal clients?

A lot of internal clients don't seem to understand what IT Service Management is.  Some think it's providing desktops and laptops.  Some think it is managing software licenses. Some think it is managing software upgrades.

  • How can we easily explain it to our internal clients so that they understand the value to them and what we do?
  • Do we even have a common definition across our industry? 
  • Does ITSM include service design? 
  • Is it just IT service design? 
  • With technology becoming more and more integrated into the business and more easily acquired through the cloud, where is the boundary between an IT service and a business service?

Join our panel of experts in exploring these questions so that you can explain ITSM more clearly to your clients and business colleagues.

Moderator:  Dr. Louise Harris


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