Service Management Strategies in the New Virtual World
Professional Development and Educational Workshop Days

November 30 - December 1, 2020
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Plenary description

2020 - Impact on Digital Transformation 

Day 1 Plenary:  November 30, 2020

Plenary Speaker:  Tom Yeatts, CTO State and Local Governments, ServiceNow

Plenary Description:  Government is under pressure for continuity of operations caused by the pandemic.  Agencies are trying to meet citizen expectations and need a seamless, integrated way to interact and deliver services to citizens, quickly and effectively.  Join Tom Yeatts in this plenary session to discuss: 

  • How agencies are utilizing digital workflows that connect people, processes and systems to accelerate their digital transformation efforts.
  • How to breakdown siloed systems and rethink the way we deliver citizen services
  • What the biggest barriers still facing agencies are as they look to enhance employee experience and modernize in a remote work environment. 

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