Service Management Strategies in the New Virtual World
Professional Development and Educational Workshop Days

November 30 - December 1, 2020
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US  and Canada.

Plenary description

2020 - Impact on Digital Transformation 

Day 1 Plenary:  November 30, 2020

Plenary Speaker:  Tom Yeatts, CTO State and Local Governments, ServiceNow

Plenary Description:  Government is under pressure for continuity of operations caused by the pandemic.  Agencies are trying to meet citizen expectations and need a seamless, integrated way to interact and deliver services to citizens, quickly and effectively.  Join Tom Yeatts in this plenary session to discuss: 

  • How agencies are utilizing digital workflows that connect people, processes and systems to accelerate their digital transformation efforts.
  • How to breakdown siloed systems and rethink the way we deliver citizen services
  • What the biggest barriers still facing agencies are as they look to enhance employee experience and modernize in a remote work environment. 



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