2020 - Impact on Digital Transformation
Day 1 Plenary: November 30, 2020
Plenary Speaker: Tom Yeatts, CTO State and Local Governments, ServiceNow
Plenary Description: Government is under pressure for continuity of operations caused by the pandemic. Agencies are trying to meet citizen expectations and need a seamless, integrated way to interact and deliver services to citizens, quickly and effectively. Join Tom Yeatts in this plenary session to discuss:
- How agencies are utilizing digital workflows that connect people, processes and systems to accelerate their digital transformation efforts.
- How to breakdown siloed systems and rethink the way we deliver citizen services
- What the biggest barriers still facing agencies are as they look to enhance employee experience and modernize in a remote work environment.
