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Alberta - Improving Service Management with Business Process Automation

  • 2018-09-20
  • 07:00 - 09:30 (MDT)
  • The Royal Glenora Club, 11160 River Valley Road, Edmonton, AB, T5J 2G7


  • $20.00 Plus GST (5%)
  • $35.00 + GST

Registration is closed

Organizations strive for better quality of service. Business Process Automation (BPA) provides Service Management the tools needed to address the quality of services provided through the consistent delivery of services. Join David as we explore the various forms of BPA and benefits that can be realized by your organization though the evolution of your service delivery model using BPA.

Presenter: David McMillan

David McMillan is a proven leader in Enterprise Content Management with experience and knowledge spanning over 20 years. Considered a thought leader in the evolution of Enterprise Information Management and Information Governance, David speaks at conferences across North America, helping organizations and professionals become better information stewards. Living in Calgary, Alberta, David works as the Practice Director, Enterprise Content Management at Elantis Solutions Inc.

Registration and Breakfast - 7:00 - 8:00 AM Presentation - 8:00 - 9:05 AM Questions and Close - 9:05 - 9:30 AM

Thank you to Our Branch Sponsors:

itSMF Canada - 116 Albert Street, Suite 200 & 300, Ottawa, Ontario, K1P 5G3 |  

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