Organizations strive for better quality of service. Business Process Automation (BPA) provides Service Management the tools needed to address the quality of services provided through the consistent delivery of services. Join David as we explore the various forms of BPA and benefits that can be realized by your organization though the evolution of your service delivery model using BPA.
David McMillan is a proven leader in Enterprise Content Management with experience and knowledge spanning over 20 years. Considered a thought leader in the evolution of Enterprise Information Management and Information Governance, David speaks at conferences across North America, helping organizations and professionals become better information stewards. Living in Calgary, Alberta, David works as the Practice Director, Enterprise Content Management at Elantis Solutions Inc.
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