January 24 - 25, 2022
Virtual Online Event
This event occurs in the Eastern Time (ET) Zone for US and Canada.
Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US and Canada.
The Future of Work is "A New World Work"
Day 1 Keynote: January 24, 2022
Keynote Speaker: Yvon Audette
The Future of Work is “A New World of Work” — and the results of our latest KPMG CEO Outlook show that this is also the perspective of many of today’s CEOs which includes Deputy Ministers and Senior Government Officials. This year’s survey reveals that global CEOs are listening to their people and creating a more flexible work environment where they can have the convenience of working from home along with the ability to collaborate and work alongside colleagues in the office environment.
There has also been an increase in the desire to help employees collaborate more flexibly, with half of respondents saying they will be looking to invest in shared office spaces.
Many of these points suggest that the Future of Work will be “A New World of Work” for the long-term for many organizations as they look to revise their workplace cultures to attract the best talent and enable the workforce to work in this setting. And paramount to culture is the need to invest in digital skills alongside enabling the workforce through technology modernization. This isn’t simply so that their people can use these new tools, but to help foster a digital-first culture where people naturally look to integrate technology into their work.
In this keynote, Yvon will explore this topic further with you.
Experience Management: A Critical Evolution for Service Management Professionals Who Want to do What Matters for the Business
Day 2 Keynote: January 25, 2025
Keynote Speaker: Alan Nance
In this keynote presentation, Alan will discuss:
Day 1 Plenary: January 24, 2022
Plenary Speaker: Miles Faulkner
With the ongoing take up of ITIL4 we’re seeing a number other enterprise methodologies which also address “connectedness” as opposed to silo processes and solutions such as SAFe and integrated GRC. In this talk we’d like to poll participants to find how many face this issue and the status of true end to end integration in your organizations. We’ll also be asking the extent to which “silo” technologies and processes have contributed to this. Finally we will be discussing ways to achieve end to end execution and some great “hacks” to assist the coordination of different departments and groups such as tactical ways to link service desk tickets to a development team’s backlog.
Day 2 Plenary: January 25, 2022
Plenary Speaker: Tom Yeatts
Technology is integral to successful government. It’s embedded in nearly every governmental process and workflow. Transforming IT into a strategic business partner requires a business mindset. With the right approach, Government agencies and departments can run IT like a business and deliver value quickly, improve productivity, and create great user experiences. Join Tom Yeatts, Global Head of State, Local, & Regional Government Solutions at ServiceNow in this plenary session to discuss: