The Future of Work is "A New World Work"

Day 1 Keynote:  January 24, 2022

Keynote Speaker:  Yvon Audette

Keynote Description: 

The Future of Work is “A New World of Work” — and the results of our latest KPMG CEO Outlook show that this is also the perspective of many of today’s CEOs which includes Deputy Ministers and Senior Government Officials. This year’s survey reveals that global CEOs are listening to their people and creating a more flexible work environment where they can have the convenience of working from home along with the ability to collaborate and work alongside colleagues in the office environment.

There has also been an increase in the desire to help employees collaborate more flexibly, with half of respondents saying they will be looking to invest in shared office spaces.

Many of these points suggest that the Future of Work will be “A New World of Work” for the long-term for many organizations as they look to revise their workplace cultures to attract the best talent and enable the workforce to work in this setting. And paramount to culture is the need to invest in digital skills alongside enabling the workforce through technology modernization. This isn’t simply so that their people can use these new tools, but to help foster a digital-first culture where people naturally look to integrate technology into their work.

In this keynote, Yvon will explore this topic further with you.

Experience Management:  A Critical Evolution for Service Management Professionals Who Want to do What Matters for the Business

Day 2 Keynote:  January 25, 2025

Keynote Speaker:  Alan Nance

Keynote Description: 

In this keynote presentation, Alan will discuss:  

• Why is experience management replacing service management in importance and management attention?
• What are XLAs, and what does experience management entail?
• Why it is a natural successor to service management?
• What does this development mean for service management professionals, and how can you prepare for the new career opportunities?