ITSM - building for the future
Professional Development and Educational Workshop Days

November 29 - 30, 2021
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US  and Canada.

Keynote descriptionS


Workforce of the Future

Day 1 Keynote:  November 29, 2021

Keynote Speaker:  Yvon Audette

Keynote Description: 




Experience Management:  A Critical Evolution for Service Management Professionals Who Want to do What Matters for the Business

Day 2 Keynote:  November 30, 2021

Keynote Speaker:  Alan Nance

Keynote Description: 

In this keynote presentation, Alan will discuss:  

  • Why is experience management replacing service management in importance and management attention?
  • What are XLAs, and what does experience management entail?
  • Why it is a natural successor to service management?
  • What does this development mean for service management professionals, and how can you prepare for the new career opportunities?

PLENARY DESCRIPTIONS

Coming soon ...

Day 1 Plenary:  November 29, 2021

Plenary Speaker:  Tom Yeatts

Plenary Description: 


Coming soon ...

Day 2 Plenary:  November 30, 2021

Plenary Speaker:  Miles Faulkner

Plenary Description: 




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