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Why Organizational Change Management is important for ITSM

  • 2020-02-06
  • 07:00 - 09:15
  • KPMG (18th floor), 150 Elgin St, Ottawa, ON K2P 2P8,
  • 74


  • Free
  • $50.00 + HST

Registration is closed

Any IT Service Management (ITSM) change initiative, small or large, individual, team or department driven will in some way affect people. Organizational Change Management (OCM) is about winning the hearts and minds of each individual affected by change within an organization in order to address their concerns, minimize reluctance and resistance, boost buy-in and ensure the changes are implemented and sustained successfully. In this presentation you will learn about the importance of OCM, key components of an OCM program, and Alexandra’s 7 tips for OCM success.


Alexandra Salamis MSW, MA, ICF, CCMP

The future of work will continue to involve humans. Think about it; who will birth innovation, lead and motivate others, make final decisions, set strategy and drive organizational success? Technology alone will not drive innovation and growth in performance. That’s where Alexandra comes in.

Alexandra is an award-winning executive who has worked in the leadership development, and in the organizational change management space for over 25 years. As the President of Integral leadership Design, she challenges and inspires leaders and their teams to shift their perspectives, expand their horizons, and change how they lead and work in this era of unprecedented change. Alexandra has worked with leaders to execute real-world solutions in organizations such as Kinaxis, Nokia, Blackberry, IBM and The Salvation Army. She also serves in numerous senior consultancies, executive roles, and coaching advisory roles with leaders and teams in the Canadian and New Zealand Governments.

Formerly, she was a member of IBM’s Global Strategy and Change Practice as a Senior Managing Consultant, and currently she serves as a trusted Resource on Demand for IBM and PwC. She has taught executive coaching at the Ivey School of Business and at Concordia University. Alexandra is also a Forbes Coaches Council member, and a Forbes and Training Industry magazine thought leader contributor.

Alexandra holds two master’s degrees in the field of Human Change, Learning and Development.  She is a credentialed Coach with The International Coaching Federation (ICF) and a Certified Change Management Professional (CCMP) with the Association of Change Management Professionals.

Most recently, she has been nominated for Canada’s Governor General’s Awards for her work in advancing gender equality, and for the 2020 Businesswoman of the Year Award in Ottawa.



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