AI Automation (Chatbots) in HealthCare

  • 2022-03-17
  • 12:00 - 13:30
  • Virtual online lunch and learn

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  • Free
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Please join the virtual March 2022 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

AI Automation (Chatbots) in HealthCare

How AI Automation reduces wait times for Clinicians at NS Health

We live in a world where technology touches every aspect of our lives on a daily basis. We bank online, pay our bills, change our hotel or flight reservation by providing a few pieces of information etc. without ever talking to another human being. And we do all that within a few seconds or minutes. Our clinicians expect similar levels of efficiency to make their job easier. Using AI Automation technology, our clinicians can significantly reduce wait times when they need information from the pharmacy, need to know who is on call, or other FAQ type questions.

SPEAKER: Sree Roy

BSc

Sree has a BSc. from St. Francis Xavier University and is the AI & Automation Lead with Nova Scotia Health and IWK Health. Sree brings years of IT experience in healthcare, telecommunication and banking industries. Sree worked at Nova Scotia Cancer Care Program where he led the program’s transition to a provincial Cancer Registry System. Most recently, Sree worked at NSH IM/IT where he worked in business analysis, IT operations, IT service management, IT audits, solution development and implementation, vendor and customer relationship management, executive escalations, process improvement, customer service, and training. Sree has extensive experience in solving business challenges through the adoption of technology.

SPEAKER: Stephanie LeBlanc

MBA, BSc

Stephanie of Fall River, NS is an IM/IT Manager for Nova Scotia Health supporting AI Automation, research, innovation and redevelopment projects. Stephanie has spent the former half of her career in IT consulting and latter half in Healthcare building effective teams, client relationships and developing service delivery models. She has worked in Operations Management, Project Management, IT Service/Strategy Management, Solution Development and Implementation in Canada, United States, and Ireland. Her areas of business expertise include Health Care, Defense, Security & Aerospace, Public Sector, Telecommunications, and Finance industries.

Stephanie is a LEADS Leadership Facilitator for Nova Scotia Health and is certified as a CHIME CHCIO, and as a practitioner in ITIL, CP-HIMS, PMP, and COBIT 2019. She holds her Executive MBA and BSc from Saint Mary’s University.


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