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Ottawa-Gatineau -Service Management and Christmas Breakfast

  • 2018-12-06
  • 07:00 - 11:00
  • Centurion Center 170 Colonnade Road South Ottawa, Ontario, K2E 7J5
  • 23


  • Free
  • $50.00 + HST

Registration is closed

Speaker - Neal Kushwaha, CEO of IMPENDO Inc. turned explorer, Ottawa, Ontario, Canada

On May 23, 2018 shortly after 5:30 AM local time in Nepal, Neal KUSHWAHA successfully summitted Mount Everest. He spent over 35 minutes at the summit (8,848 m / 29,029 ft) and three nights above Camp IV (8,000 m / 26,245 ft). Of all the people who have summited Everest (+5,000) and of those that are alive (+3,000), Neal falls in the 0.00004%.

He had planned to climb two +8,000 m peaks on the same day, Everest and Lhotse, but that didn’t materialize. What happened? What happened days before when he along with 3 others rescued an injured Sherpa? How did he lose his taste buds? What does it take to get to the top of the world and what do you have to give-up in order to get there? What is the biggest lesson to be learned after over 26 years of climbing?
Neal shares his precious photos and videos in high definition when recounting his stories. He expressively delivers a comedic style mixed with serious moments keeping the audience engaged.

The presenter will discuss the relationship of IT Service Management and his 26 years of climbing experience. Upon discussing a foundational understanding of (1) knowledge trajectory and (2) aligning it with Service Management, the presenter will extend the discourse to Information Security Management and cover the following theories:

  1. the need to have patience with more flexible change, incident, and problem management;
  2. the need for resilience in knowledge management and the ability to know when to move forward and when to pull back, or back track for the sake of humanity;
  3. the value of raising the maturity of everyone versus the challenges of hanging out alone at the top; and
  4. the arrogance of being at the top of any framework that easily leads to becoming a target.


Centurion Conference and Event Centre
170 Colonnade Road Ottawa, Ontario,  K2E 7J5
*Parking is free and plentiful*


  • itSMF Members - Free
  • Non-Members    - $50.00

    About the Speaker:

    Neal is an Ottawa business person operating a consulting company, IMPENDO Inc., with Federal Government and private sector clients. He has written papers on cyber issues and how they relate to the International Law of Armed Conflict and International Humanitarian Law. His papers were peer reviewed, published, and presented at the U.S. Army’s University of North Georgia, the 2018 European Conference on Cyber Warfare and Security at the University of Oslo (Norway), and the 2018 Knowledge Management conference at the University of Pisa (Italy). He holds an annual conference in Ottawa to share knowledge and educate people in the industry on security (physical, logical, and emissions), technology, and cyber matters with speakers from Europe, USA, and Canada

    Besides that, Neal is also an accomplished mountaineer with over 26 years of climbing experience. Just days after supporting a daring rescue at 6,700 m, he summited mount Everest on May 23rd, 2018! In 1992, he began gym and rock climbing, ice climbing in 1998, and mountaineering in 2002. In 2014, Neal attempted to climb Mount Lhotse (4th highest peak at 8,516 m / 27,940 ft) but was interrupted by an avalanche that took 16 lives. Neal’s aim was never to climb Everest. It has always been K2 (2nd highest peak at 8,611 m / 28,251 ft).

    Funds raised through the breakfast will support the OSI clinic at the Royal Ottawa Hospital.

    The Royal Ottawa Operational Stress Injury (OSI) Clinic is a specialized outpatient program serving Canadian Forces Veterans and members of the Royal Canadian Mounted Police. Operational Stress Injury is best described as any persistent psychological difficulty resulting from operational duties performed while serving in the Canadian Forces or as a member of the RCMP. Difficulties may occur during combat duties, after serving in a war zone, in peacekeeping missions, or following other traumatic or serious events not specific to combat.

    Common OSIs include, but are not limited to, Posttraumatic Stress Disorder (PTSD), other anxiety disorders, depression, substance use disorders and other conditions that may interfere with daily functioning.  The Royal’s OSI Clinic is part of the Anxiety Disorders Program. The clinic also belongs to a national network of OSI clinics funded by Veterans Affairs Canada.

    Christmas Breakfast Menu

    Christmas Mimosas
    with Orange and Cranberry Juice

    Juice Bar
    to include the following fresh Squeezed Orange Juice,
    Orange & Tangerine, Peach & Mango

    Cheddar & Herb Scones by the SconeWitch,
    Suzy Q Mini Donuts, Sticky Buns With Butterballs & Preserves

    Montreal Bagel Platter
    to include Lox, Assorted Cream Cheese, Nutella, Gerkins, Sliced Cucumbers, garnished with with capers
    Fill your Christmas Crepe Station
    Warm Crepes with a Variety of filling; Fresh Berries compote, Sliced Bananas,
    Nutella, Real Fresh Whipped Cream, Greek Style Yogurt, Chocolate Sauce,
    Caramel Sauce, Ontario Maple Syrup

    Build a Benny Station
    with a choice of Smoked Salmon, Grilled Asparagus and Pea Meal Bacon.
    Top it with Your Choice of Classic Hollandaise sauce or Chipotle Hollandaise
    Garnish your Benny with Fresh Chopped Chives, Capers or Finely Chopped Green Onions

    Croque Monsieur Monti Cristo Style
    Rideau Bakery Brioche bread with filled with Sliced Virginia Country Ham or Roast Turkey
    Emmental Cheese and cooked to mouth-watering perfection Served with Ontario Maple Syrup
    Scrambled Eggs with Chopped Chives

    Double Smoked Bacon/ Farmer’s Sausage

    Fresh Sliced Fruit and Greek Yogurt

    Coffee & Tea

    If you are experiencing difficulties registering please email







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