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Five Critical Factors for Organizational Change Management Success

  • 2020-10-22
  • 08:00 - 09:30
  • virtual online event


  • Free

Registration is closed

Please join the virtual October 2020 breakfast event, organized by the Ottawa-Gatineau branch team:

Difficulty Developing a successful Organizational Change Management Initiative?

Learn the five most critical factors for Organizational Change Management Success

Our facilitator Dorothy Milburn-Smith will identity what needs to be in place for Change to happen within the Federal Government of Canada. During her presentation, she will provide real life examples of both the successes and failures she has experienced as a Change Management Consultant and how these 5 critical factors made the difference. She will reference the importance of understanding how to work within existing constraints and will share valuable lessons she has learned during her career working in change management. Dorothy will also explain why she believes change management needs to be closely aligned to process management and how her ITIL background has helped her develop change management plans that work.


Dorothy Milburn-Smith

Dorothy Milburn-Smith has more than 35 years experience as a management consultant. She is a Fellow Certified Management Consultant (FCMC) and Information Systems Professional who has a multi-disciplinary background. Dorothy has Prosci Change Management Certification and is ITIL Foundations certified in Versions 2 and 3. Dorothy is an organizational problem-solver with excellent consulting, diagnostic, analytical, facilitation and communications skills. She is a successful Change Manager Practitioner starting in 1992 working Internationally with Deloitte Global. Most recently she has worked primarily in the Public Sector in several departments including NR Can, Elections, and Shared Services



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