Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?

  • 2021-02-11
  • 08:00 - 09:30
  • Virtual online event

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Please join the virtual February 2021 breakfast event, organized by the Ottawa-Gatineau branch team:

Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?

The past two years have been anything but normal for the team at Nova Scotia Digital Service (NSDS) and, more importantly, for our user community. Less than two years ago, the Nova Scotia Digital Service was created bringing together a traditional IT team with a small but mighty digital team. With a mission to rapidly deliver secure user centric digital services, we went into 2020 with optimism. Almost twelve months later, our optimism is in tack as is our commitment to delivery. This presentation will highlight how the NSDS is embracing digital delivery by building services that meet user needs while also responding to a global pandemic. It will also highlight the challenges and opportunities that our mature service management processes encountered as we navigated the pandemic and our new world of digital.

SPEAKER: Tracy Fiander-Trask

Executive Director, Infrastructure and Operations and Acting Chief of Cyber Security at Province of Nova Scotia

Tracy Fiander Trask is a Digital leader within the Province of Nova Scotia’s Nova Scotia Digital Service. As the Executive Director of Infrastructure and Operations she is leading a diverse and talented team to deliver digital services to government and health care. Tracy is a seasoned service management professional with accountability for IT Service Management, infrastructure and operations, cyber security, and digital communications. Her current focus is on connecting and evolving traditional service management practices to meet the complex world of user needs and digital delivery. When she is not sitting at her dining room table navigating the world of remote work, Tracy enjoys the challenge of teaching her rambunctious Labrador Retriever, Tucker, work from home etiquette. 

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