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KPI and Metrics

  • 2020-05-07
  • 08:00 - 09:30
  • Virtual Presentation


  • Free
  • $50.00 + HST

Registration is closed

Join us for our Virtual Presentation breakfast and discuss your favorite (or least favorite) metrics and KPIs. We will kick-off the session with a short review of quantitative research insights into high performing and low performing technology organizations based on work of DORA – the Devops Research & Assessment team (which has recently been acquired by Alphabet / Google). While the focus of this work is traditionally more on the software development domain, it touches infrastructure aspects as well. And it won’t be a surprise if some findings make you uncomfortable and be challenged.

If time permits, we will also touch on defining business value and if it is possible to measure it through KPIs or metrics in general.

This event is intended to be interactive, feel free to send your favorite or least favorite report on metrics (in an anonymized version) and share their story.

Facilitator:   Dr. Christian ProbsT

Dr. Christian Probst has more than 20 years experience in various IT roles. He has a strong background in the definition and application of IT Service Management (ITSM) 'best' practices across the entire life cycle or Service Strategy, Design, Transition, Operation and Continual Service Improvement. He has advised local and global organizations on the implementation and improvement of practices and processes in multiple industries, such as: Real Estate, Facilities Management, Non for Profit / Associations, IT Service Provider, Insurance, Healthcare, Consumer Lifestyle, Lighting, Semiconductor Manufacturing, Banking, Fashion, Government, and Logistics.

Dr. Probst is passionate about IT Service Management and process management, and has helped various organizations to achieve their goals faster, leveraging international industry best practices including ITIL and PRINCE2. He has delivered various ITIL courses in Canada, the US, Australia, India and in over 10 countries in Europe, leading hundreds of IT professionals to their ITIL certification. Currently he is supporting a federal entity in Ottawa developing an Enterprise Service Management program.




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