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Connecting the Dots: Aligning Strategy, Architecture and Service Management for Better Outcomes

  • 2023-02-23
  • 11:45 - 13:00
  • Virtual online lunch and learn


  • Free

Registration is closed

Please join the virtual February 2023 lunch and learn, organized by the Ottawa-Gatineau and Atlantics branch teams:

Connecting the Dots:
Aligning Strategy, Architecture and Service Management for Better Outcomes

There is no shortage of effort or money spent that strives to improve how we deliver results to our clients and customers. Organizations, however, typically tackle the problem with a number of focused but disparate and siloed programs that are stuck in their own solution space with poor integration and lack of connectivity. As a result, we end up with disappointing end to end benefits for those we serve and undergo extra effort to get the pieces to work together as one. Our challenge is to ensure we hour strategies become realized in the set of harmonious solutions delivered. This session will tackle how we can take an approach that gets everything on the same page to smooth the experience and avoid unintended consequences of change.

SPEAKER: Roger T.Burlton

P. Eng., CMC

Roger is the President of Process Renewal Group. He is the author of the pioneering book ‘Business Process Management: Profiting from Process’, the ‘Business Process Manifesto’ and the ‘Business Agility Manifesto’. Roger developed the first Business Process and Business Architecture practices in the world in 1991. Having worked with over 200 organizations globally to transform from traditional organizations to more professionally managed ones, he is is recognized as a world leader in establishing a business value delivery model supported by Business Architecture practices. His latest book: Business Architecture: Collecting, Connecting and Correcting the Dots is now available.



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