Back due to popular demand and with a schedule to accommodate our members in the Northern Territories, West Coast and Prairie Provinces, Nicole offers a repeat session:
As one of Canada’s largest, privately-owned IT solutions providers in Canada, Service Management as a capability has existed in Compugen since the beginning. With a mission to help organizations realize new possibilities and a commitment to operational excellence; Service Management enables us to deliver exceptional, customer-focused experiences. Compugen has made significant investments in ITIL, ITSM, ITOM & ITAM (Incident, Problem, Change, Event, Knowledge, Asset, Configuration, Request) systems, processes and people who have added value to thousands of end users and has made Compugen successful. But, what’s the next step? How do you iterate on success?
Compugen has shifted it’s Service Management focus, centralized some core capabilities and built out a roadmap for even greater success. We will share the journey over the last 6 months, to position us for the digitally-enabled future of Service Management.
Director Service Management Office at Compugen Inc.
As an IT leader and best practice author of “Service Rescue! An Implementation and Improvement Guide for Incident Management”, Nicole Conboy is recognized for leveraging her passion in service and relationship management to transform IT organizations. Her unique approach to managing organizational change and transformation leads to quick success, adoption of solutions that enable business results and has resulted in numerous global awards.
Nicole is ITIL, Agile, VeriSM and COBIT certified and draws on a variety of industry best practices to create tailored service management plans to meet the organization’s business needs. Prior to Compugen, Nicole led SMOs at RBC, TELUS, University of Alberta, CGI and other Canadian organizations.
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