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Service Management in the Digital Age
Professional Development and Educational Workshop Days

September 30, 2019 - October 1, 2019 | Ottawa, ON
Centurion - Conference & Events, 170 Colonnade Rd., Ottawa ON K2E7J5

This year’s theme is “Service Management in a Digital World”.  Our tools and technologies have become smarter and more connected to us and each other.  Our speakers and workshops this year are focused on:

    • Leadership, Communications & Culture - humans amidst the machines
    • ITIL4 – what’s new and what’s in it for me?
    • Digital – robotics, artificial intelligence (AI), infrastructure support
    • Cloud – can it be public and private at the same time?

People, Process and Technology are the cornerstones of ITSM. With the new emphasis  on Digital Technologies and the evolution to ITIL4 under way, these topics and others will be addressed throughout the PD Days. “Adapt or become extinct” is not just empty rhetoric but a reality for businesses and organizations that want to remain relevant today and in the future.

Themes and workshops for 2019

Track 1: Leadership, Communications & Culture

Track 2: ITIL4 and Process Design

Track 3: All digital all the Time – Cloud, AI, Infrastructure Support


Our IT Service Management (ITSM) workshops are designed to encourage full participation from attendees. Ideas shared and topics discussed during the ITSM workshops are intended to be utilized wherever possible within your business or organization.

Click here for the agenda and session details

NEW!  We are offering the 3 day ITIL 4 Foundation course post PD Days, including certification exam! The instructor, Vernon Lloyd, will provide the training following the Professional Development and Educational Workshop Days (October 2 - 4. 2019 in Ottawa). Register for both the PD Days and the course and save!

Click here for the course outline.

Registration Prices:

    • Member: $275 + HST 
    • Members (5 Pack):  $1,200 + HST 
    • Non-Member*: $400 + HST 
    • Non-Members* (5 Pack): $1,700 + HST
    • PDD and ITIL 4 Training:  $1175 + HST


Centurion - Conference & Events
170 Colonnade Rd.
Ottawa ON K2E7J5

Keynote Speakers:

Simon Gaiger
AWS Canada

Roger Burlton
Process Renewal Group

Session and Workshop Speakers:

  Teresa D’Andrea
Treasury Board Secretariat

John Carter
City of Ottawa

Neal Kushwaha

 Steve Woodward
Cloud Perspectives

 Laszlo Retfalvi
Retfalvi and Associates

 Tracy Finder Trask
Government of  Nova Scotia

 Vernon Lloyd
Director at Somerset CC Ltd.

Jason Souliere

Claire Picken
Lockheed Martin Canada 

Nicole Conboy

Miles Faulkner
Blended Perspectives

 Michael Seeger

Edward Pham
RealIT Management Inc.

Kugi Usmani

Colwyn Warner
Emtec, Inc.

Jeff Piper
BMC Discovery solutions

2019 Sponsors




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