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Intelligent Interactions: Unlocking and Accelerating Service Improvements

  • 2021-05-13
  • 07:30 - 09:00
  • Virtual online event


  • Free
  • CAD 50 + HST.
    Consider an annual membership for CAD 150 - if you attend 3 or more events this is a much better value for money.

Registration is closed

Please join the virtual May 2021 breakfast event, organized by the Ottawa-Gatineau branch team:

Intelligent interactions: unlocking and accelerating service improvements

Large institutions like governments face a perennial challenge: having enough resources to effectively carry out their mission and deliver services. Pandemic impacts, budget constraints and seismic shifts in the workforce are putting enormous strain on all aspects of operations and often result in significant backlogs, acute and rising demands and increased risk and vulnerability across all business systems. Exploring how organizations and teams are harnessing the opportunity for intelligent automation solutions that drive tangible service improvements by examining applied used cases that drive business and operational value.

SPEAKER: Leigh Harris

Partner, Management Consultant at KPMG in Ottawa Lead Partner, Federal Government

Leigh is a Management Consulting Strategy and Operations Transformation Partner and leads the firm’s federal government practice. She has more than 20 years of professional public sector work and management consulting experience combined. She has held senior executive positions within government and has held lead roles in the federal practices at other global consulting firms. In her role, Leigh works with hundreds of partners in Canada and across a global network of more than 5,000 government, health care and infrastructure consultants in more than 140 countries and territories, to help the Government of Canada address their challenges and issues with the purpose of producing better outcomes for Canadians and the communities where they reside. Leigh's passion is helping government clients solve their most complex challenges, in particular enterprise-wide and whole-of-government transformation programs in the areas of strategy, policy development, program design and reform, operations and service improvement, resource allocation and funding methodologies. Based in Ottawa, she is actively involved in her community and currently serves as the National Board Chair of the Canadian Association of Management Consultants, CMC-Canada.



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