ITIL® is the industry best practice for IT Service Management. With the release of ITIL®4, the service management best practice has evolved to incorporate all the best practices from previous versions, and has expanded on this body of knowledge by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.
This latest version of ITIL® provides an end-to-end operating model for the delivery and operation of tech-enabled products and services that also integrates concepts from other industry best practices such as Lean, Agile and DevOps.
This Lunch’N’Learn session will provide an overview of the changes introduced with this new update. Participants are expected to have a working knowledge of the ITIL® 2011 framework.
Abbey Wiltse, Principal Partner, Ahead Technology Inc.
Abbey is recognized as a world-class enterprise IT best practice consultant who partners with her clients to enable efficient and effective service delivery within their IT organizations. She is an early pioneer in IT Service Management, and has been actively engaged in the ITSM best practice community from the beginning of ITIL® through to today’s latest release.
Her global consulting and training engagements have been delivered across many diverse countries and industry verticals, including IT Service Providers, Telecom, Finance, Government, Manufacturing, Resources, Media, Oil and Gas, Utilities and Healthcare. Abbey is certified in multiple enterprise IT best practices; including Agile Scrum, DevOps and ITIL®.
ITIL® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved.