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Ottawa-Gatineau - Breakfast session with Vernon Lloyd

  • 2019-05-09
  • 07:00 - 09:30
  • KPMG (18th floor), 150 Elgin St, Ottawa, ON K2P 2P8,


  • Free
  • $50.00 + HST

Registration is closed

Join us for our Breakfast session with Vernon Lloyd

The talk will look at the latest thoughts and trends from ITIL including some key aspects of the latest version ITIL 4.  

For many years there have been discussions on utilising ITIL in non IT undertakings.  The speaker will look at applicability of ITIL 4 and ITIL 2011 to alternative environments including areas where the speaker has been involved in utilising ITIL in non IT activities.  This includes a recent examples in highways design and maintenance and another with a connection to the space industry.  

Presenter Bio:

Vernon Lloyd

Vernon is a professionally qualified and highly experienced leader with 40 years’ experience in the IT industry. Vernon is a recognised authority on IT Service Management (ITSM).  Vernon has delivered consultancy and training to many organisations in most industry sectors and in many countries.  He has undertaken consultancy engagements for a wide variety of organizations in all market sectors.  The work has included ITSM assessments, business continuity assessments, designing ITSM implementation route maps, helping to set organizational strategy, process re-engineering, organizational re-structure, ISO/IEC 20000 gap analysis and implementation.  This has also included consultancy on vendor and sourcing strategy.  He has advised companies and helped to produce IT service provision tender documents as well as assessing responses to these. 

He has spoken at many major conferences, in Europe, North America, South America, Australasia, Africa, India and the Far East on Service Management.

He attended and helped deliver the first public accredited ITIL course in 1991/92 and delivered his first ITIL Manager’s course in 1992.  He delivered the world’s first ITIL Foundation course in the UK in 1995.  He has subsequently delivered all ITIL 2011 courses as well as delivered consultancy based on ITIL 2011.  He has also delivered training and consultancy on COBIT 5, ISO/IEC 20000, Lean; Lean SixSigma and VeriSM. 

He is an author of many books on IT Service Management including several ITIL books including Service Delivery, Service Support, Planning to Implement Service Management from ITIL V2; Service Design from ITIL V3 and Continual Service Improvement from 2011 version.  Vernon was also an author of BS15000 the British standard which later became ISO/IEC 20000.  He also helped author the original version of the Microsoft Operations framework (MOF) for Microsoft.

He helped define the examination structure for ITIL while sitting as a senior examiner of the APM Group and previously was on the strategic advisory board of the British Computer Society for over 10 years.  He is now an examiner for AXELOS the new owners of the Swirl product range including ITIL.   He has been a Director of the UK itSMF and in 2004 was awarded the prestigious ’Paul Rappaport’ Life Time Achievement Award and in 2010 became the only person to also be made honorary life Vice President of the itSMF.




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