As the world makes the critical advancement away from IT service management (ITSM) to enterprise service management (ESM), there are some fundamental things that can drive successful adoption for your organization.
When not in a Boardroom talking to clients about IT risks or on a plane travelling; Lou spends his time available time working with the Boards of Football Canada and Football Nova Scotia or actively on a gridiron as a coach at both the High School and Provincial levels. His proudest achievements are developing future leaders through sport, a collection of Provincial titles, and a roster of clients that others would trade future draft picks to even talk to.
During the session the Lou will leverage his 35+ year passion of football and the lessons it has taught him about how to drive success in transitioning from ITSM to ESM. This isn’t a deep dive on the fundamentals of ‘X’ and ‘O’s but will cover some interesting topics such as focusing on gaming fundamentals, recognizing what you’re good at and where the team has special talents, the importance of coaching and recruiting, adaptability and responsiveness and how to rally a bunch of individuals to the single goal of playing to win.
This lively discussion will leave you with a better understanding of what to tackle next in your ESM journey and what us coaches really think about when preparing for battle.
Louie Velocci, CPA, CA, CISA, CISSP, GCFA, CGEIT
National Lead Partner ServiceNow
Advisory Services, Office Managing Partner
Louie Velocci is the KPMG National Lead Partner in the ServiceNow Advisory services practice and Office Managing Partner for the KPMG Halifax office. He is a highly qualified
senior business leader with cross functional and cross industry experience. He leverages his 20+ years of experience to help our largest client’s CIOs, CTOs, CISOs and senior management teams to:
- align their IT service delivery approach and frameworks with the strategic business imperatives of their organization
- provided pragmatic solutions to IT and business risk mitigation
- help Boards and Management understand the risks and impacts of emerging technologies to the organization
- mentor and coach emerging leaders
- develop strategies with clients during the last 6 years on over $5B worth of IT delivery and transformational projects.
Louie has developed considerable thought leadership on the topics of cloud computing, shared service and control alignment, IT transformation, critical infrastructure design and protection.
Louie continues to work with IT standards bodies and has been involved with Industry Canada’s initiatives on Cloud Computing. This roundtable council is currently examining the role that the public and private sectors will need to play in the wide spread adoption of cloud computing in Canada. It is examining infrastructure, controls, requirements for regulation, legal and resource considerations.
Louie works with the firms largest IT transactions from both a financial and IT operational perspective leveraging his hands on experience in IT operations, accounting and financial modelling.
Previously Louie led a large global consulting firm’s IT Security and Forensic practice in Canada. He has hands on experience leading and executing IT risk assessment projects and third party outsourcing organizations engagements on both national and international levels.
Louie also works with organizations in the financial, insurance, transportation and telecommunications industries to examine global issues which may impact these industries. Additionally he holds a Government of Canada Level II Security Clearance which allows him to work on highly sensitive projects involving the Canadian Government or organizations deemed ‘Critical Infrastructure’ of Canada.
Centurion Conference and Event Centre
170 Colonnade Road Ottawa, Ontario, K2E 7J5
*Parking is free and plentiful*
- itSMF Members - Free
- Non-Members - $50.00
Funds raised through the breakfast will support the OSI clinic at the Royal Ottawa Hospital.
The Royal Ottawa Operational Stress Injury (OSI) Clinic is a specialized outpatient program serving Canadian Forces Veterans and members of the Royal Canadian Mounted Police. Operational Stress Injury is best described as any persistent psychological difficulty resulting from operational duties performed while serving in the Canadian Forces or as a member of the RCMP. Difficulties may occur during combat duties, after serving in a war zone, in peacekeeping missions, or following other traumatic or serious events not specific to combat.
Common OSIs include, but are not limited to, Posttraumatic Stress Disorder (PTSD), other anxiety disorders, depression, substance use disorders and other conditions that may interfere with daily functioning. The Royal’s OSI Clinic is part of the Anxiety Disorders Program. The clinic also belongs to a national network of OSI clinics funded by Veterans Affairs Canada.
Christmas Breakfast Menu
with Orange and Cranberry Juice
to include the following fresh Squeezed Orange Juice,
Orange & Tangerine, Peach & Mango
Cheddar & Herb Scones by the SconeWitch,
Suzy Q Mini Donuts, Sticky Buns With Butterballs & Preserves
Montreal Bagel Platter
to include Lox, Assorted Cream Cheese, Nutella, Gerkins, Sliced Cucumbers, garnished with with capers
Fill your Christmas Crepe Station
Warm Crepes with a Variety of filling; Fresh Berries compote, Sliced Bananas,
Nutella, Real Fresh Whipped Cream, Greek Style Yogurt, Chocolate Sauce,
Caramel Sauce, Ontario Maple Syrup
Build a Benny Station
with a choice of Smoked Salmon, Grilled Asparagus and Pea Meal Bacon.
Top it with Your Choice of Classic Hollandaise sauce or Chipotle Hollandaise
Garnish your Benny with Fresh Chopped Chives, Capers or Finely Chopped Green Onions
Croque Monsieur Monti Cristo Style
Rideau Bakery Brioche bread with filled with Sliced Virginia Country Ham or Roast Turkey
Emmental Cheese and cooked to mouth-watering perfection Served with Ontario Maple Syrup
Scrambled Eggs with Chopped Chives
Double Smoked Bacon/ Farmer’s Sausage
Fresh Sliced Fruit and Greek Yogurt
Coffee & Tea
THANK YOU TO OUR SUPPORTING SPONSORS!
If you are experiencing difficulties registering please email Leslie.firstname.lastname@example.org