The PDF of the deck is available for download in the members only section here.

Please find the EGM meeting summary here (members only).

Summary of the 2024 itSMF International AGM meeting minutes (members only).

A PDF of the presentation "Service Level Management: The Practical" by Paul Golden and Tim LeBlanc is now available in the members' section. 

Our May breakfast event is open for everyone - members and non-members at no costs. Join us for an exciting Panel discussion about all things CMDB!

Planning for Gold: Configuration Management Realities

The event details for the 2021 Professional Development and Educational Workshop Days are now online and will be frequently updated.

Please find the Event Page here.

Members can access and download a PDF copy here at this link.

Our sister organization itSMF Slovakia is extending an invite for their June 3rd event:

Can Service Request Management boldly go where no one has gone before?

For details and registration please follow this link.

** Members only**

Please find a PDF soft copy of Dorothy Milburn-Smith's presentation deck "Five Critical Factors of Organizational Change Management Success" for down here.