Service Management in Digital Age - Professional Development and Educational Workshop Days

  • 30 Sep 2019
  • 7:00 AM
  • 1 Oct 2019
  • 4:00 PM
  • Centurion - Conference & Events, 170 Colonnade Rd., Ottawa ON K2E7J5


  • 275.00 + HST
  • 1200 + HST
  • 1700 + HST
  • 400.00 + HST


This year’s theme is “Service Management in a Digital World”.  Our tools and technologies have become smarter and more connected to us and each other.  Our speakers and workshops this year are focused on:

  • Leadership, Communications & Culture (Humans amidst the machines)
  • ITIL v4 – what’s new and what’s in it for me?
  • All digital all the time – robotics, Artificial Intelligence (AI), infrastructure support
  • Cloud – Can it be Public and Private at the same time?

People, Process and Technology are the cornerstones of ITSM. With the new emphases on Digital Technologies and the evolution to ITIL 4 under way, these topics and others will be addressed throughout the PD Days.   “Adapt or become extinct” is not just empty rhetoric but a reality for businesses and organizations that want to remain relevant today and in the future.

Themes and workshops for 2019 – Stay tuned for more details!

Track 1: Leadership, Communications & Culture - KAREN TO HELP

Track 2: ITIL 4 and Process Design

Track 3: All digital all the time – Cloud, AI, infrastructure support


Our IT Service Management (ITSM) workshops are designed to encourage full participation from attendees. Ideas shared and topics discussed during the ITSM workshops, are intended to be utilized wherever possible within your business or organization.

Stay tuned for more details!

Speaker Include:


  Teresa D’Andrea
Treasury Board Secretariat

John Carter
City of Ottawa

Neal Kushwaha

 Steve Woodward
Cloud Perspectives
 Laszlo Retfalvi
Lockheed Martin Canada  
 Tracy Finder Trask
Government of  Nova Scotia
   Vernon Lloyd
Director at Somerset CC Ltd.

2019 Sponsors








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