This year’s theme is “Service Management in a Digital World”. Our tools and technologies have become smarter and more connected to us and each other. Our speakers and workshops this year are focused on:
People, Process and Technology are the cornerstones of ITSM. With the new emphases on Digital Technologies and the evolution to ITIL 4 under way, these topics and others will be addressed throughout the PD Days. “Adapt or become extinct” is not just empty rhetoric but a reality for businesses and organizations that want to remain relevant today and in the future.
Track 1: Leadership, Communications & Culture - KAREN TO HELP
Track 2: ITIL 4 and Process Design
Track 3: All digital all the time – Cloud, AI, infrastructure support
Our IT Service Management (ITSM) workshops are designed to encourage full participation from attendees. Ideas shared and topics discussed during the ITSM workshops, are intended to be utilized wherever possible within your business or organization.
Stay tuned for more details!
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TEL: 647-837-1280 / 1-866-972-1280 | FAX (416) 967-6320 | email@example.com | www.itsmf.ca