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ITSM - building for the future
Professional Development and Educational Workshop Days

January 24 - 25, 2022
Virtual Online Event

This event occurs in the Eastern Time (ET) Zone for US and Canada.

Time zones are automatically localized to your region in Hopin. Our Schedule has been built on the Eastern Time (ET) Zone for US  and Canada.


itSMF Canada is pleased to offer an inspiring program of dynamic, passionate and knowledgeable international speakers.  Below is the latest list of keynotes, plenary and speakers for the virtual online 2021 Professional Development and Educational Workshop Days.

Keynote Speakers


Yvon Audette

Partner, National Leader - IT Advisory Services, KPMG Canada, Canada

Yvon is a senior partner in KPMG Canada’s Management Consulting practice. Yvon has been with KPMG for the past 18 years and has been an executive consultant to CEOs, COOs, CFOs, CIOs and CHROs, Presidents, Boards, Senior Associate Deputy Ministers and various levels of senior ranks in Government and the private sector on several hundred projects in Canada and the US. Prior to joining KPMG Yvon spent over 10 years working for a global technology company, IBM.

Yvon leads KPMG’s IT Advisory Canadian practice including the role of Vice-President for IT/Net Canada. He also sits on the Canadian Innovation and Digital leadership team in Canada.  Yvon represents Canada at many global tables for the above mentioned areas.

Yvon specializes in transforming organizations through the use of innovative and disruptive approaches and has led a number of strategic engagements over his career including Business, Operational, Digital and IT assignments.  Yvon has spoken at many National Public Speaking events on topics ranging from Digital Transformation, CIO Research, Digital Industry trends/research.

Yvon has served as lead partner on a large number of advisory assignments across several industries including manufacturing, transportation, logistics, retail, grocery, healthcare, technology, telecommunications, insurance, pensions, banking, insurance, broader public sector, power and utilities, since joining KPMG in 2003.


    Alan Nance

    Co-Founder and President, XLA Collab, USA

    Alan is a creative disruptor.  He was among the first to implement unattended operations; he was a founding contributor to ITIL and ITSM.  Alan created the concept of transformational outsourcing, and later at Royal Philips, in partnership with AWS, Google, and Azure, introduced consumption-based public cloud into large enterprises. He is an Ambassador for the DevOps Institute and a certified scale-up board member with Scale-Up Nation.

    Today, Alan spearheads another new development, Experience Management and XLAs. He co-founded XLACollab to help enterprises combine art and science to understand and create memorable employee and customer experiences. Success today isn’t about better infrastructure, processes, or applications. It’s about the experience you create and how that experience makes your employees and customers feel about you, your products and your services.


    miles faulkner

    CEO, Blended Perspectives, Canada

    Miles Faulkner is a highly experienced and seasoned IT Services and Project Manager, Agile Scrum Master, PMI, and ITIL certified. He is highly conversant with Atlassian products, especially Jira and Confluence.

    Miles has a wide range of experience in both infrastructure and development environments and is responsible for a range of large-scale clients and initiatives to radically improve the performance and capability of IT and Business teams. He provides value-added services in best practices for Jira configuration to support software development, ITIL processes as well as project & program management.

    Tom yeatts

    Global Head of State, Local & Regional Government Solutions, ServiceNow, USA

    As Global Head of State, Local & Regional Government Solutions for ServiceNow, Tom's mission is to connect ServiceNow's rich portfolio of solutions to the most pressing needs of State, Local & Regional governments around the globe. Relying on his experience as a government CIO and his interactions with hundreds of government customers of ServiceNow, he provides strategies and insights to help solve the challenges government agencies face today.


    Dr. Lars Algermissen

    Co-Founder and CEO, PICTURE GmbH; Co-Inventer, PICTURE-Method, Germany

    As the CEO of PICTURE GmbH, a hidden champion for process management in the German public sector, Lars brings more than 20 years of experience in helping public adminstrations on all levels to modernize their processes.

    Based on his scientific career with a Masters degree and PhD in information systems he published more than 60 studies and papers on E-Government and process management in the public sector – during his time as head of the E-Government Competence Center at the European Research Center for Information Systems he created the PICTURE method – a process modelling approach dedicated for the public sector which is currently used by far more than 600 admistrations all around Germany.

    As CEO of PICTURE Lars and his team help public adminstrations introducing process management throughout a whole organisation by combining public sector specific methods, software tools and the largest repository of reference process models in Germany to a successful holistic approach which places PICTURE in a unique market position in Germany.

    Johann Botha

    Founder and CEO, getITright, South Africa

    Johann Botha is a digital change provocateur and CEO of getITright®, specialising in building digital age capabilities in organisations. He is one of the lead authors of VeriSM™ Unwrapped and Applied and the architect of Agile ADapT™ - an innovation-driven digital transformation method for incumbent organisation.

    During his nearly four decades as IT professional, executive manager, consultant, and coach, Johann was involved in dozens of successful organizational change initiatives, technical and business transformational projects on four continents, and across industries. 

    He builds digital-age capabilities in a practical and non-technical manner that Managers and Executives can immediately use to transform their organizations into Digital Industry Leaders. 

    He is recognized internationally as an authority on Digital Transformation and Business Agility, and received a Lifetime Achievement award for industry leadership (itSMF), and has recently also received four thought-leader accolades, for digital transformation (HDI), Agile, Customer eXperience, and Business Management (thinkers360).

    Johann studied electronics, IT, social and management science, and help develop international standards and management best practices. He teach Masters Level students at Nelson Mandela University in Progressive Service Management.

    Johann is a Chartered IT Professional, and holds professional accreditations in Service Management, Enterprise & IT Governance, Lean, Agile, DevOps, Cloud-computing and Information & Cyber-security, is the CEO of getITright®, and advisor to a few tech start-up’s.

    Johann will be a member of our panel discussion.


    David cannon

    Executive Vice President, nfiniti3, USA

    David is an experienced industry expert and consultant in technology management.  He has been at the forefront of helping organizations to understand and adjust to major shifts in the technology industry over the past 3 decades.  He has led consulting practices and business units in Forrester, Hewlett-Packard, and BMC Software.

    Today he provides consulting and advisory services from his own company.  David is the co-author of the ITIL 2007 Service Operation book, author of the ITIL 2011 Service Strategy book and lead editor of the ITIL 4 Digital and IT Strategy book.  He is a recipient of the itSMF lifetime achievement award.

    Kristin Curran

    Culture Transformation Officer, Cloud Perspectives, Canada

    Kristin Curran is the Culture Transformation Officer at Cloud Perspectives. Kristin has degrees in Anthropology and Hispanic Studies, as well a Bachelor of Education, and she brings an objective and holistic mindset to the tech sector. Her areas of focus for Cloud Perspectives include data classification and categorization, data governance, and geo-jurisdiction, in addition to culture change. Kristin has also obtained the CCSK certification from the Cloud Security Alliance.

    Kristin has been a contributor with the Object Management Group, and participated with Canadian standards in data governance, alongside Cloud Perspectives CEO, Steven Woodward

    Kristin is a member of the PTC, IEEE, as well as the Society on Social Implications of Technology, and keeps current in anthropological news and educational developments. She has over a decade of experience in coaching and teaching capacities, both in Canada and Spain, and has spent time living abroad, expanding her understanding of culture both academically, personally, and professionally.

    Image of Dani Danyluk

    Dani danyluk

    Director, Service Management, Service Planning, Design and Transition in the Infrastructure Technology Services Division, Government of Ontario, Canada

    Dani has been in IT for 30+ years, with more than 20 of those years spent specifically in Service Management. Dani has worked in both the Public and Private sector and owned a business, training and consulting in IT Service Management for 10 years.   For the past 13 years, Dani has worked in the Ontario Government as a Director in Service Management, initially supporting the Ministry of Transportation and the Ministry of Labour and most recently in the Enterprise Infrastructure Technology Division supporting all Ontario Public Service (OPS) clients. 

    Dani has been a member of itSMF Canada, since its inception in 2000, first as the Membership VP in the Greater Toronto Region Branch, then holding several roles on the itSMF Canada Board of Directors, most recently as President.

    Dani will be a member of our panel discussion.

    Brendan Gibb

    Lead Technology Architect, Strategic Alliance of Business Technology Disciplines, Canada

    Brendan is an information technology strategist with a strong security foundation and deep product and architecture specialization. For the past twenty years he has been assisting organizations with making sense of their technology needs and adopting strong, secure architectures that fail less and provide better value. His focus on service management was necessary to help small teams support large infrastructures with effectiveness and attention.

    Over the years he has battled with numerous challenges that face the service desk and he has become an expert in obtaining adoption and getting past resistance to new procedures and policies.

    Brendan has written more than 500 “active” technology contracts, as well as more than 1000 policy and procedure documents to run companies’ IT infrastructure. He is a practitioner of CoBIT, ISO, Enterprise Architecture, ITIL and Six Sigma principles, to name a few of his credentials.


    Louise Harris

    Founder, Change Institute / President SToS Consulting Inc., Canada

    Louise has worked with organizations to design and implement challenging digital and process transformations for over 30 years as an enterprise architect, a program director, and a certified management consultant. Her passion for helping organizations advance in collaborative, stakeholder centric design led her to embark on a PhD researching easier and more effective ways of engaging stakeholders, building commitment, and improving results. Louise is an accomplished speaker, educator, and hands on consultant. She is a lecturer at Memorial University in Canada and founder of the Change Design Institute. She can often be found performing ecological maintenance on the East Coast Trail with her two goats.

    Louise will moderate our panel discussion.

    Cynthia Jolly

    Director, Communications, Analysis and Outreach Branch, Canadian Transportation Agency (CTA), Canada

    Cynthia is a passionate advocate for inclusive design and accessibility in Digital IT solutions and Web services.  A seasoned manager with over 20 years experience leading digital web teams in the public service.  At the CTA she works with Centre of Expertise for Accessible Transportation on new regulatory measures to reduce barriers to the mobility of persons with disabilities.  Her focus is on accessible service integration in digital solutions. She maps out user journeys for service across multiple platforms through all phases of the service lifecyle. From user research, solution design, information architecture, plain language content creation, accessible design for adaptive technology including evaluation with Persons with disabilities.  

    She has enterprise experience in the application of standards such as W3C WCAG 2.0 and is involved in the consultations on Treasury Board Secretariat's review of its Information and Communication Technology Accessibility (ICT) policy suite that will be harmonized with the European ICT Accessibility Standard (EN 301 549) (2021). She also serves as a Technical Committee member for the Plain Language Standards development for  Accessibility Standards Canada.

    Cynthia is a graduate of the University of Western Ontario in Urban Development and holds an MBA at Queen’s University. She is a certified Prince2 Project Manager.  She holds ITIL foundation certification and has volunteered with the National branch of


    President, Somerset CC Ltd / Senior SM Expert, United Kingdom

    Vernon is a professionally qualified and highly experienced leader with 40 years’ experience in the IT industry. Vernon is a recognised authority on IT Service Management (ITSM).  Vernon has delivered consultancy and training to numerous organisations in most industry sectors and in many countries.  He has undertaken consultancy engagements for a wide variety of organizations in all market sectors.

    He has spoken at many major conferences, in Europe, North America, South America, Australasia, Africa, India, the Middle East and the Far East on Service Management.

    He is an author of many books on IT Service Management including several ITIL books including Service Delivery, Service Support and Planning to Implement Service Management from the second version of ITIL.  Vernon was also selected to sit on the ITIL Advisory Group to help design the updated structure of the revised version of ITIL and subsequently selected as lead author of the ITIL Lifecycle book Service Design from ITIL V3.  In 2010 he was also selected to author the 2011 version of ITIL Continual Service Improvement.

    He has been a Director of the UK itSMF and has been awarded the prestigious ’Paul Rappaport’ Life Time Achievement Award and is the only person to also be made honorary life Vice President of the itSMF.

    Vernon will be a member of our panel discussion.


    Stephanie Leblanc

    Technical Manager, OPOR Nova Scotia Health Agency, Canada

    Stephanie is a Clinical Technology Manager at Nova Scotia Health and IWK Health supporting technology standardization and readiness activities in preparation for a provincial clinical information system. Stephanie has spent the former half of her career in IT consulting and latter half in Healthcare building effective teams, client relationships and developing service delivery models. She has worked in Operations Management, Project Management, IT Service/Strategy Management, Solution Development and Implementation in Canada, United States, and Ireland. Her areas of business expertise include Health Care, Defense, Security & Aerospace, Public Sector, Telecommunications, and Finance industries.

    Stephanie is a LEADS Leadership Facilitator for Nova Scotia Health and is certified as a CHIME CIO, and as a practitioner in ITIL, CP-HIMS, PMP, and COBIT 2019. She holds her Executive MBA and BSc from Saint Mary’s University. 

    Stephanie is an avid reader, traveller, and sports enthusiast. She is passionate about her dogs and naming them after NFL 49ers players. She has and had a Niner, Rice, Montana, Hope (only non 49er), Ronnie and the latest edition is Miss Bosa.

    Amanda Perran

    Partner, Consulting, Deloitte Consulting, Canada

    Amanda Perran is an experienced Business Leader, Architect and Microsoft Technology Strategist with over 20 years’ experience assisting organizations with the design, implementation and adoption of their digital transformation, information management, productivity, cloud computing and data intelligence solutions. As a leader in Deloitte’s Canadian Microsoft practice, Amanda leverages her diverse technology background to assist organizations in the digital transformation of their operations, practices and processes leveraging Microsoft Cloud based technologies including Azure, Microsoft 365, and Dynamics 365. She has been a 5 year member of the Microsoft Regional Director program, 10-time recipient of the Microsoft Most Valuable Professional (MVP) Award for Microsoft and multi-published book author and speaker at technology events worldwide. Specialties: Microsoft 365, Dynamics 365, Power Platform, Azure, Cloud Deployment Strategies (PAAS, IAAS, SAAS), DevOps, Process Design, Data and Cloud Architecture.

    Sree Roy

    AI & Automation Lead, Nova Scotia Health, Canada

    Sree Roy is an accomplished, skilled, dedicated and management professional that thrives on challenges with proven success. She possesses a strong leadership, project and support background in healthcare, wireless telecommunications, and banking industries with over 17 years of IT experience. Her professional background includes Customer Service, IT Operations, Business Analysis, IT Service Management, IT Audits, Solution Development and Implementation, Vendor and Customer Relationship Management, Executive Escalations, and Training.

    Sree has experience managing small to medium projects and initiatives on her own and contributed to big scale projects (multi-thousand to multi-million dollar) under Project Manager guidance. She has a proven track record of delivering quality output consistently in a fast-paced environment under demanding timeline and conflicting priorities.


    Partner, ServiceNow Advisory Services, KPMG, Canada

    Jason Souliere is a Partner within KPMG’s IT Advisory practice. Jason has over 25 years of experience and over 5 years of experience implementing service management solutions levering ServiceNow. As organizations modernize their service delivery model and endeavor to maintain pace with ever changing technology landscape, Jason brings a dynamic skill set honed over decades working globally coupled with deep IT experience to accelerate their digital transformation. He is known for his excellent communication and analytical skills, leadership, creativity, perseverance, and the ability to work with diverse populations both individually and as a team member. He always maintains a professional and helpful attitude when dealing with clients.

    Jason will be a member of our panel discussion.

    Sheila St. Michael

    Assistant Director, Service Support, Bank of Canada, Canada

    Sheila is a strategic leader whose passion for Service Management is contagious.  With over 20 years of experience in IT and Telecommunications, she has led several initiatives to improve process, transform operations and continually improve the user experience.  She influences others on the importance of value creation through effective service enablement and operational effectiveness.  Her focus on cross team collaboration and process integration continues to drive organizational capabilities.

    Sheila will be a member of our panel discussion.

    Steven Woodward

    CEO, Cloud Perspectives, Canada

    Steven Woodward is founder and CEO at Cloud Perspectives, helping companies and governments effectively and transparently plan, secure, assess, procure, architect, deliver, support and monitor cloud and digital transformation opportunities. 

    Cloud Perspectives highly automated portfolio of solutions and expert specialists helps simplify and expedite compliant, secure solutions, cost effectively, while anticipating and addressing the necessary culture and process changes.
    Cloud Perspectives provides solutions that meet customers private, public, community, hybrid, and multi-cloud needs across service models.
    Steven is respected for being vendor neutral, logical, and value-focused, where current Canadian standards contributions include: AI Ethics, Geo-Jurisdictions, Cloud Resiliency and Data Governance.  
    At NIST he co-leads the cloud audit and cloud carrier activities, while contributing to the NIST/ IEEE cloud federation standards.  With ISO/ IEC he is a convenor for the Cloud Service Connectivity Advisory Group and is liaison between the software systems standards (SC7) and cloud distributed standards (SC38) committees. 
    For agile and DevSecOps standards Steven is a co-editor with ISO/ IEC, IEEE, and Cloud Security Alliance (CSA) focusing on SLAs, metrics, and governance. 

    Steven has contributed to many other publications and communities such as: OMG, IFPUG, ITU-T, TM Forum, PTC, itSMF, IIBA, ISACA and NIST. 

    Steven is a director with the CSA Canadian Chapter and contributes to the CSA Global cloud audit training and certification activities.      

    Eric Wrazen

    Product Manager, C2 ATOM at Sherweb, Canada

    Eric is a software industry professional with 15+ years of experience in product management and software implementation project management.
    As Product Manager, Eric has managed software products from inception though commercialization, and to end-of-life. His focus was primarily with medical software and business solutions for the pharma industry.

    As an implementation Project Manager, Eric has managed software deployments for clients around the globe, coordinating the efforts of project managers and remote developers to ensure high-quality and on-time delivery of complex IT solutions.

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