itSMF Canada
LinkedIn Twitter
About itSMF Events Membership Store Resources Contact Us

Event Details

Back to event listings page.

Event date(s): 2017-Nov-16 (Thursday)
Registration closes: 2017-Nov-16 (Thursday)


itSMF Northern Alberta Branch (Edmonton) is pleased to present: 

Delivering ITSM Value to Executives

By Martin McManus

itSMF is proud to announce the resurrection of the Northern Alberta Branch (NAB), based out of Edmonton Alberta. This is the second official gathering in Northern Alberta in seven years, coming off of the inaugural event last month in October. This will be the final event of 2018, with us taking a Christmas break and then reconvening in official itSMF capacity in January. These first two events in 2017 will be sponsored by the Southern Alberta Branch. Because of that these first two events will have a set fee, and in January 2018 the Northern Alberta Branch will be fully independent and options for membership will be available.

itSMF Canada is a forum for Information Technology professionals to explore methods of continually improving the support and delivery of IT Services. The forum allows members to exchange views, share experiences and participate in the continuous development of best practices and standards.

Event information is as follows:

As ITSM practitioners, we live and breathe the Value of ITSM every day. But how do we help our Executives to see it? How can we tell the Value story?

This presentation is an example of Leveraging ITSM metrics and reporting, using an actual end-of-year report to a CIO, with some colour-commentary to suggest ways to weave common IT themes into the story, including Cost Reduction and User Experience.

About The Speaker:



Martin has over 25 years’ experience in the IT and telecom industries, in the UK, the USA, the Netherlands and Canada, including 14 years in senior management roles within IT, Operations & Customer Support, and 9 years in technical roles with Bell Labs. Martin is certified in ITILv3, TOGAF9.

Martin first encountered ITIL concepts and related contractual SLA’s in the 1990’s, delivering customer support services to British Telecom. In the early 2000’s, Lucent Technologies adopted ITIL v2 in a big bang approach. At the City of Calgary, Martin implemented ITIL v3 Supplier Management. At CompuCom, Martin managed delivery of ITSM-based services and projects. At Causal Effects, Martin consults on service improvements with a focus on tools to enhance the user experience.


We look forward to seeing you there!

Event Details:

When: November 16th, 2017
7:00 AM - Registration and Breakfast
8:00 - 9:05 AM - Presentation
9:05 - 9:30 AM - Questions and Close

Where: The Royal Glenora Club
11160 River Valley Road, Edmonton, AB, T5J 2G7
Please note that there is free parking on-site.

Cost: Breakfast and Presentation:
Event Registration = $35 + GST
The inaugural 2017 itSMF Northern Branch events will have a set event registration fee. Yearly memberships will be available in January 2018, and one of the membership benefits will include a reduced event rate

Registration and Payment (VISA, MC, AMEX) Deadline: November 15th, 2017 or until sold out.

Click HERE to register!

itSMF NAB Event Cancellation Policy:
Full payment must be received from the Registrant four (4) business days prior to an itSMF NAB event or the Registrant will be removed from the enrollment list and will not be guaranteed a place at the event. Registrations cancelled more than four (4) business days before an itSMF NAB event will be eligible for a refund.

About itSMF Northern Alberta Branch
The IT Service Management Forum (itSMF) is an international not-for-profit organization for IT Service Management Professionals. The itSMF Northern Alberta Branch will provide the opportunity to grow a base of knowledge and will provide an accessible network of industry experts, information sources and events to help you address IT Service Management issues and achieve the delivery of high quality, consistent IT services through the adoption of Best Practices.

Today the international de facto standard of IT Service Management best practices is ITIL. Where do you find a community of IT Services Management peers using best practices? itSMF Northern Alberta Branch!

Thank you to our Annual Branch SILVER Sponsor:

Thank you to our Annual Branch BRONZE Sponsor:


itSMF The IT Service Management Forum