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Event Details

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Event date(s): 2017-Sep-12 (Tuesday)
Registration closes: 2017-Sep-11 (Monday)


Tuesday September 12, 2017 Breakfast Seminar

Presentation: Know Your Tool: Don't be A Fool!

Too often organizations purchase enterprise ITSM Ttools without fully understanding their business and capability requirements. Join us September 12, 2017 and meet our Panel of experts to discuss how to avoid the pitfalls many have made. Our panel is comprise of six professional service experts who in their career have implemented one or more enterprise wide ITSM tools. Collectively, this panel has implemented the majority of industry leading ITSM tools, including: Service Now - BMC - Assyst- Cherwell - Front Range and Qualiware.



  Moderator: Diane Colbeck, Senior ITSM Consultant, Shared Services Canada
Diane Colbeck Diane has over fifteen years experience in the practical application of Service Management (SM) ’best practice’. She has a strong background in strategic planning, business transformation, and management of change. Diane has a keen understanding of human interaction and the change process; this enables her to navigate and understand complex business transformation environments.
  Panelist: Dani Danyluk, Director, Enterprise Service Management, Ontario Government
Dani Danyluk Dani has 27 years of experience in IT Service Management, working with both private and public sector organizations providing training, consulting building strong Service Management organizations that include the right people, processes and tools. Over the years, Dani been involved in the selection, implementation and design for tools like: Remedy; HEAT; Magic; Scopus (Siebel); HP's Service Desk; and other tools to help meet client needs.
  Panelist: Alison Wheeler, Senior Solutions Consultant at SuMO IT Solutions
Alison Wheeler Alison has over 15 years of extensive experience in Service Management Process Implementation, Training and Project Management. She has delivered Service Management solutions based on ITIL best practices that focus on the people, process, technology, and information perspectives of providing business solutions within enterprise organizations. Alison has implemented enterprise wide the following Service Management Tools: BMC Remedy, Servicenow, and Cherwell within the last 5 years.
  Panelist: Sarah Humes, ITSM Consulting Director, Sierra Systems
Sarah Humes Sarah has over 20 years in IT Consulting with experience in all levels of government, private sector and non-profit organizations. Over the years, she's been involved in toolset selections and implementations of Enterprise Resource Planning (ERP), IT Service Management, and niche solutions for clients like DND, RCMP, Elections Canada and CHS.
  Panelist: Stephen Challinor, Director Enterprise Architecture, Department of National Defence
Stephen Challinor Steve has over 27 years as career as a public servant. He has worked within the Headquarters of the Department of National Defence (DND) and at Shared Services Canada (SSC). He has a broad background in complex project and procurement management, weapon systems and equipment management, business and financial management, IM/IT systems and Alternate Service Delivery (ASD) initiatives.
  Tracy Fiander Trask, Service Management, Government of Nova Scotia
Tracey Fiander Trask Tracy has over 20 years with the Government of Nova Scotia. As a Program Director, she is leading a large, multi-sector, shared services implementation of standardized ITIL processes and the development of new service delivery channels using ITSM and contact centre solutions. Under her direction, the ITSM program is impacting approximately 40,000 provincial and health sector clients and over 700 IT professionals

Vendor Showcase:

itSMF has invited major tool providers to demo their products after the panel discussion.



Performance Court
Suite 1800,150 Elgin St


Registration Fee

  • itSMF members Free
  • Non-Members : $30 for prepaid

Please join us on Tuesday September 12, 2017 at 7:00am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up the panel discussion around 10:00am. A vendor showcase will then be open from 10:00am until 11:00am.

Thank you to our supporting sponsors:
Branch Sponsors:
Room Sponsors:


itSMF The IT Service Management Forum