Upcoming events

    • 28 Nov 2019
    • 7:30 AM - 9:00 AM (MST)
    • Bow Valley Club, 250 6 Ave SW #370, Calgary (free parking*)
    • 16

    Come and join your professional colleagues as we review the status of Service Management in Alberta and how it is about to get reinvented yet again.

    Ask any CIO or CTO what IT Service Management represents, and chances are that you get a wide variety of very different answers. It is often defined by perceptions created by ITIL and partially by a general lack of vision to digitise the business of digitization (yes, you read that right). Mystical powers are somehow bestowed on IT Leadership to just have what it takes to run IT like a business, yet evidence shows that many organisations are still struggling to demonstrate the value of Service Management in the digital transformation journey.

    In this engaging breakfast session hosted by Stijn Oomen, we will take a hard look at Service Management in Alberta and how exponential change in technology and new emerging business models are again redefining the meaning of it to drive consumer value.

    This dynamic huddle will start with reviewing the recent itSMF Alberta survey results and briefly evaluate some new ‘tools on the block’ created by industry experts. We will than have some engaging dialogue to compare notes and learn from each others situation. The session will wrap up with the unveiling of the itSMF 2020 event schedule with suggested event topics to gather your feedback.

    Come to learn, come to share and come to have some fun!(and oh, the Bow Valley Club Hot Breakfast Buffet is famously delicious)

    But hurry, registration closes on November 14th and there is limited capacity!

    *Simply bring the ‘Bow Valley Square’ public parking slip up to the Bow Valley Club and validate with the receptionist

    If you are experiencing difficulties registering, please email stijn.oomen@itsmf.ca.

      Thank you to Our Branch Sponsors:

      • 5 Dec 2019
      • 7:00 AM - 10:30 AM
      • Centurion Center 170 Colonnade Road South Ottawa, Ontario, K2E 7J5
      • 68

      As the world makes the critical advancement away from IT service management (ITSM) to enterprise service management (ESM), there are some fundamental things that can drive successful adoption for your organization.   

      When not in a Boardroom talking to clients about IT risks or on a plane travelling; Lou spends his time available time working with the Boards of Football Canada and Football Nova Scotia or actively on a gridiron as a coach at both the High School and Provincial levels.    His proudest achievements are developing future leaders through sport, a collection of Provincial titles, and a roster of clients that others would trade future draft picks to even talk to.  

      During the session the Lou will leverage his 35+ year passion of football and the lessons it has taught him about how to drive success in transitioning from ITSM to ESM. This isn’t a deep dive on the fundamentals of ‘X’ and ‘O’s but will cover some interesting topics such as focusing on gaming fundamentals, recognizing what you’re good at and where the team has special talents, the importance of coaching and recruiting, adaptability and responsiveness and how to rally a bunch of individuals to the single goal of playing to win.  

      This lively discussion will leave you with a better understanding of what to tackle next in your ESM journey and what us coaches really think about when preparing for battle.


      Louie Velocci, CPA, CA, CISA, CISSP, GCFA, CGEIT
      National Lead Partner ServiceNow
      Advisory Services, Office Managing Partner
      KPMG LLP


      Louie Velocci is the KPMG National Lead Partner in the ServiceNow Advisory services practice and Office Managing Partner for the KPMG Halifax office. He is a highly qualified

      senior business leader with cross functional and cross industry experience. He leverages his 20+ years of experience to help our largest client’s CIOs, CTOs, CISOs and senior management teams to:

      • align their IT service delivery approach and frameworks with the strategic business imperatives of their organization
      • provided pragmatic solutions to IT and business risk mitigation
      • help Boards and Management understand the risks and impacts of emerging technologies to the organization
      • mentor and coach emerging leaders
      • develop strategies with clients during the last 6 years on over $5B worth of IT delivery and transformational projects.

      Louie has developed considerable thought leadership on the topics of cloud computing, shared service and control alignment, IT transformation, critical infrastructure design and protection

      Louie continues to work with IT standards bodies and has been involved with Industry Canada’s initiatives on Cloud Computing. This roundtable council is currently examining the role that the public and private sectors will need to play in the wide spread adoption of cloud computing in Canada. It is examining infrastructure, controls, requirements for regulation, legal and resource considerations.

      Louie works with the firms largest IT transactions from both a financial and IT operational perspective leveraging his hands on experience in IT operations, accounting and financial modelling.

      Previously Louie led a large global consulting firm’s IT Security and Forensic practice in Canada. He has hands on experience leading and executing IT risk assessment projects and third party outsourcing organizations engagements on both national and international levels.

      Louie also works with organizations in the financial, insurance, transportation and telecommunications industries to examine global issues which may impact these industries. Additionally he holds a Government of Canada Level II Security Clearance which allows him to work on highly sensitive projects involving the Canadian Government or organizations deemed ‘Critical Infrastructure’ of Canada.


      Centurion Conference and Event Centre
      170 Colonnade Road Ottawa, Ontario,  K2E 7J5
      *Parking is free and plentiful*


      • itSMF Members - Free
      • Non-Members    - $50.00

      Funds raised through the breakfast will support the OSI clinic at the Royal Ottawa Hospital.

      The Royal Ottawa Operational Stress Injury (OSI) Clinic is a specialized outpatient program serving Canadian Forces Veterans and members of the Royal Canadian Mounted Police. Operational Stress Injury is best described as any persistent psychological difficulty resulting from operational duties performed while serving in the Canadian Forces or as a member of the RCMP. Difficulties may occur during combat duties, after serving in a war zone, in peacekeeping missions, or following other traumatic or serious events not specific to combat.

      Common OSIs include, but are not limited to, Posttraumatic Stress Disorder (PTSD), other anxiety disorders, depression, substance use disorders and other conditions that may interfere with daily functioning.  The Royal’s OSI Clinic is part of the Anxiety Disorders Program. The clinic also belongs to a national network of OSI clinics funded by Veterans Affairs Canada.

      Christmas Breakfast Menu

      Christmas Mimosas
      with Orange and Cranberry Juice

      Juice Bar
      to include the following fresh Squeezed Orange Juice,
      Orange & Tangerine, Peach & Mango

      Cheddar & Herb Scones by the SconeWitch,
      Suzy Q Mini Donuts, Sticky Buns With Butterballs & Preserves

      Montreal Bagel Platter
      to include Lox, Assorted Cream Cheese, Nutella, Gerkins, Sliced Cucumbers, garnished with with capers
      Fill your Christmas Crepe Station
      Warm Crepes with a Variety of filling; Fresh Berries compote, Sliced Bananas,
      Nutella, Real Fresh Whipped Cream, Greek Style Yogurt, Chocolate Sauce,
      Caramel Sauce, Ontario Maple Syrup

      Build a Benny Station
      with a choice of Smoked Salmon, Grilled Asparagus and Pea Meal Bacon.
      Top it with Your Choice of Classic Hollandaise sauce or Chipotle Hollandaise
      Garnish your Benny with Fresh Chopped Chives, Capers or Finely Chopped Green Onions

      Croque Monsieur Monti Cristo Style
      Rideau Bakery Brioche bread with filled with Sliced Virginia Country Ham or Roast Turkey
      Emmental Cheese and cooked to mouth-watering perfection Served with Ontario Maple Syrup
      Scrambled Eggs with Chopped Chives

      Double Smoked Bacon/ Farmer’s Sausage

      Fresh Sliced Fruit and Greek Yogurt

      Coffee & Tea



      If you are experiencing difficulties registering please email Leslie.backman@itsmf.ca

    Past events

    2 Oct 2019 ITIL 4 Foundation Training with Vernon Lloyd
    30 Sep 2019 Service Management in the Digital Age - Professional Development and Educational Workshop Days
    5 Sep 2019 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
    27 Jun 2019 itSMF - GTA - When Service Design is (not) like getting home from a party...
    6 Jun 2019 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
    31 May 2019 itSMF - GTA - What’s New in ITIL4
    16 May 2019 Atlantic Region - Lunch and Learn
    13 May 2019 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
    9 May 2019 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
    4 Apr 2019 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
    22 Mar 2019 itSMF - GTA - Connecting the Disconnected Enterprise
    28 Feb 2019 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
    28 Feb 2019 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
    7 Feb 2019 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
    6 Dec 2018 Ottawa-Gatineau -Service Management and Christmas Breakfast
    4 Dec 2018 BC Chapter: 2018 Holiday Networking & Social Event
    22 Nov 2018 Alberta Edmonton - Service Management Transformation
    15 Nov 2018 Atlantic Region - When Service Design is (not) like getting home from a party...
    1 Nov 2018 Ottawa-Gatineau - Digital Exchange – Connecting the GC
    20 Sep 2018 Alberta - Improving Service Management with Business Process Automation
    19 Sep 2018 Toronto - HPE DevOPs Simulation -Full Day Event
    13 Sep 2018 Atlantic Region - Enabling Business Agility
    12 Sep 2018 Ottawa-Gatineau - Enabling Business Agility
    7 Jun 2018 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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