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Upcoming events

  • Annual General Meeting of itSMF Canada

    • 2026-10-22
    • 19:00 - 20:00
    • Virtual / Zoom
    Register

    Take notice that a meeting of the members of itSMF Canada will be held on Thursday, Oct 22, 2026 at 7:00 PM EDT via Zoom.

    The meeting is to conduct the following business:

    1. consider the financial statements and reports of the Corporation required by the Act to be presented at the meeting;
    2. appoint the public accountant;
    3. transact such other business as may properly be brought before the meeting or is required under the Act.

    Any questions regarding itSMF AGM package materials please contact the itSMF office at admin@itsmf.ca.

    Show details

Past events

2026-06-18 Webinar: Beyond the Copilot: What Agentic AI Means for the Future of IT Service Management
2026-05-21 Webinar: AI Service Management - Canadian Trustworthiness Opportunities
2026-04-16 Webinar: ITIL (version 5) - What It Is and What it Means
2026-03-19 Webinar: AI Governance
2026-02-19 Webinar: A Phased Approach to ITSM Modernization
2025-07-09 itSMF International Webinar Series - How we use AI in ITSM - Panel Discussion
2025-06-19 Webinar: Robots Can Cry, But Should They? (Canadian Time Zone edition)
2025-05-29 Digital Sovereignty and Geo-Jurisdictions
2025-04-24 Why most Digital Transformation efforts are BS and will never yield the promised benefits
2025-04-15 Webinar: Robots Can Cry, But Should They? (How we use AI in ITSM Series)
2025-03-21 Webinar: Connecting Risk & Compliance with ITSM
2024-10-03 Connecting Enterprise Architecture and Business Strategy
2024-02-08 Service Level Management – Where to Start, Where to Go
2023-06-01 Planning for Gold: Configuration Management Realities
2023-04-27 What’s happening to ITSM, and what does it mean for me?
2023-03-30 Get Your ITSM Head in the Cloud
2023-02-23 Connecting the Dots: Aligning Strategy, Architecture and Service Management for Better Outcomes
2022-06-09 ServiceNow: 3rd Annual Federal Forum
2022-04-21 Creating a Digital Twin of an Organization (DTO) to Enhance Call Centre Operations
2022-03-17 AI Automation (Chatbots) in HealthCare
2022-01-24 ITSM - Building for the Future
2021-10-07 Leading Change - How to reduce stress and improve results
2021-10-06 Panel discussion: IT Governance - Why do we need it?
2021-07-15 Optimizing the Service Management Office - Repeat
2021-06-10 Optimizing the Service Management Office
2021-06-03 Can Service Request Management boldly go where no one has gone before?
2021-05-13 Intelligent Interactions: Unlocking and Accelerating Service Improvements
2021-03-23 International Service Management Days
2021-03-11 2021 and beyond - where is Service Management headed?
2021-02-11 Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?
2021-01-21 Bank of Canada's Service Management Office (SMO) launch
2021-01-21 Czech itSMF Annual Conference
2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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