The branches of itSMF Camada organizes regular events to build knowledge and awareness about ITSM and to facilitate contact between ITSM professionals.  Check the calendar below for events taking place near you. 

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Past Events

  • itSMF-GTR: Lessons Learned from Cloud ITSM implementations

    This networking event is jointly hosted by IIBA Vancouver Chapter, ACMP, CIPS-BC CMC–BC Lower Mainland, and itSMF BC. It will be an excellent opportunity to share the cheer of the season and network with existing and new contacts from the Vancouver business analysis, change management, IT professional, management consultant and service management communities.

    Refreshments: Complimentary selection of appetizers and complimentary first drink. Cash bar.



    Great door prizes as always ... check back for more details! Please register in advance as space is limited! 

    About Us 


    itSMF British Columbia is a branch of itSMF Canada, a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

  • Speaker: Louise A. Harris, CMC

    Digitization is driving increasing service renovations along with rapid implementation of new services -> Service change is becoming more innovative and collaborative.

    Client expectations and cost pressures are driving growing service integration -> Service change is becoming more complex. 

    New tools and methods are being developed to enable innovative, collaborative, and integrated service design. But, regardless of whether you are using these new tools (e.g. customer experience maps, service blueprints, design sprints) or more traditional tools and methods, there is one increasingly critical success factor. Everyone is on the same page as to the benefits and scope of the service change. In other words, everyone is planning and designing against a common reference point of WHY and WHAT.

    In this webinar we will discussbtn_register.jpg

    • Why a common reference point for service change design and planning is so critical.
    • What are the greatest challenges in achieving a common reference point.
    • How using appropriate visual models can address these challenges and enable you to effectively define a common reference point with agility and speed.

    The discussion will be illustrated with visual models used in real life service enhancements and renovations. In the spirit of collaborative learning, there will be opportunity for interaction and questions throughout the session.

    About the speaker

    Louise A. Harris, CMC

    Equipping and helping people design and implement valuable and effective change in their organization is Louise's passion and expertise. For over 25 years she has led and advised the development and implementation of information technology and organization change initiatives with a strong orientation towards collaborative design. She has worked in various industry sectors including healthcare, finance, education, and public sector. Louise is a regular speaker and workshop leader at enterprise design conferences in North America and Europe. She is currently working on a PhD in Organization Change with a research focus on developing and using a set of intuitive visual models to enable more effective stakeholder engagement and agile change design that leads to successful change outcomes.


    Session Atlantic Time
    Registration, Lunch & Networking 11:30am-12:00pm
    Why and How to Use Visual Models to Collaboratively Scopr Service Change
       Speaker: Louise A. Harris, CMC
    Closure and evaluation 1:15pm-1:30pm



    This webinar can be viewed either at KPMG (a light lunch will be provided as part of the event) or off-site where a link will be emailed to the attendee beforehand.

    Early bird (before February 16th)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation Free Free $20 $10

    Regular (February 16th and later)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation $20 $10 $40 $30

    Thank you to our branch Sponsors


    sierra.jpg   ServiceNow(1).jpg


    About itSMF Atlantic


    itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.


  • Is Cyber Shape-shifting?

    Presenter: Neal KUSHWAHA, IMPENDO Inc.

    Mr. Neal KUSHWAHA’s background focuses on the IT security, physical security, IT infrastructure, and physical datacentre design for classified spaces. With over 21 years of experience in the domain, he has helped private and public sector organizations make their datacenters and systems work for them. He has successfully moved 30 data centers covering 3 continents. Annually, he hosts a conference on cyber and data centers in Ottawa, Canada known as DCAR.

    When he is not working at IMPENDO Inc., he is busy training to climb his next big mountain. Neal is an accomplished mountaineer and was the lead of a spring 2014 Lhotse/Everest ascent team. He is returning to Nepal this spring for a second attempt of both 8000m peaks. As habituated as he is with the ever-strenuous responsibility for the lives of an international ascent team, seeing his shadow in the clouds and watching the sun crest over the curvature of the earth are sights that will most likely never tire him.

    Relation to itSMF

    The ITSM discipline influences and is influenced by other management disciplines including Information Security Management (ISM). IT Security related ethical, human, and technological factors are some of the areas that should be addressed for every project.

    The presenter’s paper (published by University of North Georgia's Military College) has been condensed into an interactive presentation that covers current topical challenges we face at a Nation State level down to a citizen anywhere in the globe.



    Performance Court
    Suite 1800,150 Elgin St


    Registration Fee

    • itSMF members Free
    • Non-Members : $35 for prepaid

    Please join us on Thursday March 1, 2018 at 7:15am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up around 9:30am.

    If you are experiencing difficulties registering please email

    Thank you to our supporting sponsors!

    Branch Sponsors:



    Room Sponsors:

  • ITSM isn’t about Value (or it would be called Value Management!)

    by John Krogh

    Is ITSM the vision? Are we struggling to get business engagement because we set our sights too low?

    Join John Krogh for an engaging conversation about what leading organizations are doing differently. Why they are “Stripping Away” elements of their ITSM capabilities in order to Optimize the returns on their IT investments. How these organizations are seeing ITSM as a barrier to Value Optimization. John will be sharing consulting stories from the consultants war chest. 

    Come and join the conversation about Value, Services, Assets, Relationships, Risks and Red Wine!

    Presenter: John Krogh, CEO of Calgary based "Value Shepherd Inc.

    John_Krogh.jpgHe is a sought-after speaker, trainer and coach with a focus on Value Optimization. His unique approach for optimizing the value of IT Investments involves the coordination of the organizations Value Management, Business Relationship Management and IT Service Management capabilities.

    John has over 25 years of comprehensive experience in these disciplines and has been sharing this experience through executive coaching and mentoring since 2007 throughout North America.

    Event Details:btn_register.jpg

    Thursday, March 22nd, 2018
    7:00 AM - Registration and Breakfast 
    8:00 - 9:05 AM - Presentation 
    9:05 - 9:30 AM - Questions and Close

    Where: The Royal Glenora Club 
    11160 River Valley Road, Edmonton, AB, T5J 2G7 
    Please note that there is free parking on-site.

    Cost: Breakfast and Presentation: 
    Member: $20 + GST

    Non-Members: $35 + GST

    Registration and Payment (VISA, MC, AMEX) Deadline: March 22 or until sold out.


    Thank you to our Annual Branch SILVER Sponsor:


    Thank you to our Annual Branch BRONZE Sponsor:


  • AGM & Modernize ITSM From Consumerization of IT Processes and Services

    • Thursday, March 29, 2018 at 11:30 AM
    • Unisys Canada in Halifax, NS, Canada

    1. Modernize ITSM From Consumerization of IT Processes and Services
    Speaker: Victor Zhu, Certified ITIL Expert

    As Nova Scotia Power embarks upon their transformation of work and asset management, it becomes increasingly important that enterprise IT keeps evolving to a critical internal business partner that has the agility to move at the speed of the business. We modernized and transformed the way in which IT delivers its services by adopting a customer-centric, best-practice-driven and automation-first approach to service management. By modernizing our approach to stand up ITSM Practice, we developed and implemented a unified platform that provides a delightful user experience for service delivery on-demand from any device. This unified Service Management platform also provides Nova Scotia Power IT and their service providers with automated delivery, an agile and extensible process collaboration platform, real-time process health status and an automated IT service asset management database.

    In this session, Victor will share how his team reinvent and consumerize the service experience while driving the ITSM transformation to enhance enterprise workforce productivity, greater employee engagement and increased customer satisfaction. Victor will also discuss the challenge and how the IT leadership team influences the organization to grow momentums into ESM transformation.

    About the speaker

    Victor Zhu, Certified ITIL Expert, ITSM Practice Owner and ServiceNow Platform Owner with Nova Scotia Power.

    Victor is one of the active and passionate speakers in local and global ITSM conferences over the past 4 years. With a strong vision and expertise in ITSM governance and process automation, Victor leads an exciting ITSM transformation for Nova Scotia Power and Emera Canadian Affiliates, creating and growing a strategic Service Management roadmap over the next 5 years from ITSM to Enterprise Service Management. Victor values Service-Centric Automation and User Experience in process engineering. He strives to leverage the modern age of ITSM to lead the pragmatic Service Management practice within the organization to remain relevant into the future.

    2. Branch Management Team Elections

    It is time again to hold elections for itSMF Atlantic Branch Management Team (BMT) – this year 7 of the 9 positions are up for re-election. Open positions are:

    • Branch President – Represent and promote itSMF Atlantic’s mandate.
    • Manager, Events – Coordinate events for itSMF Atlantic.
    • Assistant Manager, Events – Assist coordination of events for itSMF Atlantic.
    • Manager, Marketing and Sponsorship – develop and promote value of itSMF to the IT Service Management Ecosystem and develop manage sponsorship plan and relation to sponsors.
    • Manager, Membership and Communication  – maintain and encourage itSMF Atlantic branch membership and oversee member services.
    • Secretary – Manage branch meetings and elections.
    • Manager, Web Services – Maintain and update the branch web page.

    As a member of itSMF Atlantic Region Branch, this is your chance to make a difference! If you or someone you know would make a good candidate for any of the positions described above, please consider nomination. We are looking for people who are energetic, passionate about IT service management, and have a volunteering spirit to join our team. Your help in electing a strong itSMF Atlantic Region Branch Management Team will help ensure all members get value from their membership!

    If you would like to put forward a nomination, please send the name, BIO, position, and reason for offering to by March 19th, 2018.


    Session Atlantic Time
    Registration, Lunch & Networking 11:30am-11:50pm

    Modernize ITSM From Consumerization of IT Processes and Services
       Speaker: Victor Zhu, Certified ITIL Expert


    AGM and Elections

    Closure and evaluation 1:20pm-1:30pm



    This webinar can be viewed either at Unisys (a light lunch will be provided as part of the event) or off-site where a link will be emailed to the attendee beforehand.

    Early bird (before March 26th)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation Free Free $20 $10

    Regular (March 26th and later)

      itSMF Member Off-site itSMF Member Non-itSMF Member Off-site Non-itSMF Member
    Lunch and presentation $20 $10 $40 $30


    Thanks to our branch sponsors