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Event Details

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Event date(s): 2017-May-01 (Monday)
Registration closes: 2017-Apr-30 (Sunday)

itSMF Ottawa-Gatineau
What: Service Management - 2017?

Professional Development and Educational Workshop Days: May 1-2, 2017

These days are packed full of opportunities to participate in educational workshops with others in the same industry that brings added value to your organization.

To help build your business case, these workshops bring together speakers both from the Public and Private Sectors in Service Management, Customer Relationship Management and Technical Support. Industry. These educated and experienced professionals promise to share their knowledge and provide impact to your attendance.

We have great new tracks, new speakers and new technologies lined up for you this year.

Cybersecurity…when was the last time you talked about it, thought about it or couldn’t sleep because of it? Be it the hundreds of millions or even billions of credit card records breached in the past year, the discussion about what impact Cyber “Insecurity” has on the US elections or an unexpected traffic peak ‘taking down’ the immigration website, Cybersecurity is one of the hot themes we will be discussing.

Want to know about emerging technologies? Then you’ll want to visit the Innovation Room to see the latest and greatest on offer from the vendor community.

Check out new speakers this year – Greg McKay, Senior ADM, Shared Services Canada, Paul Hanley Cyber Security Leader & Partner, KPMG, Roger Burlton, President Process Renewal Group and more!

Highlight of Benefits in attending the itSMF Ottawa-Gatineau Professional Development and Educational Workshops include:

Break-out Sessions and Workshops Related To:

  • Process Design & Improvement
  • Organizational Change Management
  • Business/Enterprise Architecture
  • Cyber Security

Session Content:

  • Bring out lessons learned from previous projects
  • Review and quantify tools used around Service Management (ITSM), Customer Relationship Management (CRM) and the Technical Support Industry
  • Clarify technologies being used today such as Cloud Computing and Storage
  • Obtain additional ITIL best practice skills in attending the workshops with seasoned professional speakers. Validate your processes with product and people resources
  • Obtain enriching information surrounding software enablement without the sales pitch and listen to a high profile panel of speakers that have experienced transformation, sustainable improvements and service governance

Knowledge Transfer:

  • Allow your team members to learn from other professionals in the industry
  • Team building inside your organization strengthens relationships
  • Compare your challenges during implementation
  • itSMf wants you to be successful and continues to bring you strong technical content throughout the year with regular meetings and these workshops, being a vendor-neutral organization
  • Life long learning is part of enhancing and growing your career

Attendees will receive a certificate of attendance, those participating in the workshops will receive a certificate of completion as well. For those interested in collecting PDU's, the Professional Development Days should qualify for 3rd party PDU's.

2017 Registration Prices

Member: Non Member:
  • $275 –    Member – Login required
  • $1,200 – 5 Pack Member Registration
  • $400 –    Non Member
  • $1,700 – Non Member 5 Pack Registration
Plus Tax           13% HST


Centurion Conference and Event Centre

170 Colonnade Road Ottawa, Ontario, K2E 7J5

Parking is free and plentiful

Should you have any questions with registration please contact our VP of Events, Leslie Backman at Contact Us.




Greg McKay
Senior Assistant Deputy Minister, Service Delivery and Management, SSC
Opening Keynote Speaker

Doug Schneider
Senior Vice President, Global Infrastructure Services and Chief Technology Officer, Manulife Financial
Day 2 Keynote Speaker

Roger Burlton,
President of Process Renewal Group, Co-Founder BPTrends Associates
Day 1 Plenary Speaker


Stewart Cawthray
General Manager, Enterprise Security Product Management - Rogers Communication Inc.
Day 2 Plenary Speaker

Jarod Greene
Vice President Product Marketing, Cherwell

Tracy Fiander Trask
Program Director, Service Management, Government of Nova Scotia

Louise A Harris
SToS Consulting Inc
Vernon Lloyd
Director Somerset CC
Caroline Macintosh
Director General Service Management
Transformation, Shared Services Canada

 Svetlana Sidenko
President of IT Chapter

Mark Sherry
ITSM Partner, Stroma

Paul Vos
Organizational Change Experts


 Dani Danyluk
Director, Service Planning, Design and Transition Branch, Enterprise Service Management Division - Ontario Government

Michael Amato
Director, Service Operations‎ and Process Management Branch, Enterprise Service Management, Ontario Government

Thorsten Manthey
Senior Consultant, Tata Consultancy Services (TCS)


 Christian Probst

Amanda Perran
Partner (KPMG)




Sponsors for the itSMF Ottawa-Gatineau Professional Development and Educational Workshops 2017

Thank you to our Sponsors




marvel BMC
close reach axios systems


diymonde itchapter  train canada
sierra systems exin

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