Upcoming events

    • 30 Jan 2020
    • 9:00 AM - 12:00 PM
    • 2510 Yonge St Toronto, ON M4P 2H7
    Looking for a new way to solve big problems? Want better results for your Business Cases? Then plan to join us for a creative and interesting learning session

    Taking a 'Design Thinking' approach, the session will focus on the challenges of getting your projects and initiatives funded in a fun, interactive and collaborative manner.

    Sharing the experiences of session partipants, including many Service Management Subject Matter Experts, we'll unravel some of the most common funding challenges. By providing tangible methods for resolution, participants will gain expert knowledge and insights to implement within their own organizations.

    This workshop will offer strategies for gaining funding approvals.

    Facilitated By: Allison Fulton

    Allison Fulton, is a Thought Leader with many years of Pubic Sector experience in multiple Service Management practice areas. With her delivery focused approach,  Allison creates opportunities, utilizing her innovative, creative and stratgic thinking to deliver improvements. 

    Don't miss the chance to take advantage of this veryworthwhile and low cost learning opportunity!

    Branch Sponsors:

    • 6 Feb 2020
    • 7:00 AM - 9:15 AM
    • KPMG (18th floor), 150 Elgin St, Ottawa, ON K2P 2P8,
    • 90

    Any IT Service Management (ITSM) change initiative, small or large, individual, team or department driven will in some way affect people. Organizational Change Management (OCM) is about winning the hearts and minds of each individual affected by change within an organization in order to address their concerns, minimize reluctance and resistance, boost buy-in and ensure the changes are implemented and sustained successfully. In this presentation you will learn about the importance of OCM, key components of an OCM program, and Alexandra’s 7 tips for OCM success.


    Alexandra Salamis MSW, MA, ICF, CCMP

    The future of work will continue to involve humans. Think about it; who will birth innovation, lead and motivate others, make final decisions, set strategy and drive organizational success? Technology alone will not drive innovation and growth in performance. That’s where Alexandra comes in.

    Alexandra is an award-winning executive who has worked in the leadership development, and in the organizational change management space for over 25 years. As the President of Integral leadership Design, she challenges and inspires leaders and their teams to shift their perspectives, expand their horizons, and change how they lead and work in this era of unprecedented change. Alexandra has worked with leaders to execute real-world solutions in organizations such as Kinaxis, Nokia, Blackberry, IBM and The Salvation Army. She also serves in numerous senior consultancies, executive roles, and coaching advisory roles with leaders and teams in the Canadian and New Zealand Governments.

    Formerly, she was a member of IBM’s Global Strategy and Change Practice as a Senior Managing Consultant, and currently she serves as a trusted Resource on Demand for IBM and PwC. She has taught executive coaching at the Ivey School of Business and at Concordia University. Alexandra is also a Forbes Coaches Council member, and a Forbes and Training Industry magazine thought leader contributor.

    Alexandra holds two master’s degrees in the field of Human Change, Learning and Development.  She is a credentialed Coach with The International Coaching Federation (ICF) and a Certified Change Management Professional (CCMP) with the Association of Change Management Professionals.

    Most recently, she has been nominated for Canada’s Governor General’s Awards for her work in advancing gender equality, and for the 2020 Businesswoman of the Year Award in Ottawa.



    If you are experiencing difficulties registering please email Leslie.backman@itsmf.ca
    • 5 Mar 2020
    • 7:00 AM - 9:30 AM
    • KPMG (18th floor), 150 Elgin St, Ottawa, ON K2P 2P8,

    Attend our March networking breakfast and discuss your favorite (or least favorite) metrics and KPIs. We will kick-off the session with a short review of quantitative research insights into high performing and low performing technology organizations based on work of DORA – the Devops Research & Assessment team (which has recently been acquired by Alphabet / Google). While the focus of this work is traditionally more on the software development domain, it touches infrastructure aspects as well. And it won’t be a surprise if some findings make you uncomfortable and be challenged.

    If time permits, we will also touch on defining business value and if it is possible to measure it through KPIs or metrics in general.

    This event is intended to be interactive, feel free to send your favorite or least favorite report on metrics (in an anonymized version) and share their story.

    Facilitator:   Dr. Christian Probs

    Dr. Christian Probst has more than 20 years experience in various IT roles. He has a strong background in the definition and application of IT Service Management (ITSM) 'best' practices across the entire life cycle or Service Strategy, Design, Transition, Operation and Continual Service Improvement. He has advised local and global organizations on the implementation and improvement of practices and processes in multiple industries, such as: Real Estate, Facilities Management, Non for Profit / Associations, IT Service Provider, Insurance, Healthcare, Consumer Lifestyle, Lighting, Semiconductor Manufacturing, Banking, Fashion, Government, and Logistics.

    Dr. Probst is passionate about IT Service Management and process management, and has helped various organizations to achieve their goals faster, leveraging international industry best practices including ITIL and PRINCE2. He has delivered various ITIL courses in Canada, the US, Australia, India and in over 10 countries in Europe, leading hundreds of IT professionals to their ITIL certification. Currently he is supporting a federal entity in Ottawa developing an Enterprise Service Management program.




    If you are experiencing difficulties registering please email Leslie.backman@itsmf.ca

Past events

9 Jan 2020 IT Service Management Forum (itSMF) Cocktail Reception
11 Dec 2019 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
5 Dec 2019 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
28 Nov 2019 itSMF Alberta Breakfast Event - The rebirth of Service Management
2 Oct 2019 ITIL 4 Foundation Training with Vernon Lloyd
30 Sep 2019 Service Management in the Digital Age - Professional Development and Educational Workshop Days
5 Sep 2019 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
27 Jun 2019 itSMF - GTA - When Service Design is (not) like getting home from a party...
6 Jun 2019 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
31 May 2019 itSMF - GTA - What’s New in ITIL4
16 May 2019 Atlantic Region - Lunch and Learn
13 May 2019 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
9 May 2019 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
4 Apr 2019 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
22 Mar 2019 itSMF - GTA - Connecting the Disconnected Enterprise
28 Feb 2019 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
28 Feb 2019 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
7 Feb 2019 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
6 Dec 2018 Ottawa-Gatineau -Service Management and Christmas Breakfast
4 Dec 2018 BC Chapter: 2018 Holiday Networking & Social Event
22 Nov 2018 Alberta Edmonton - Service Management Transformation
15 Nov 2018 Atlantic Region - When Service Design is (not) like getting home from a party...
1 Nov 2018 Ottawa-Gatineau - Digital Exchange – Connecting the GC
20 Sep 2018 Alberta - Improving Service Management with Business Process Automation
19 Sep 2018 Toronto - HPE DevOPs Simulation -Full Day Event
13 Sep 2018 Atlantic Region - Enabling Business Agility
12 Sep 2018 Ottawa-Gatineau - Enabling Business Agility
7 Jun 2018 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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