Join Joanne Smith to connect the dots between Incident Management, Business Continuity planning, Business Process Reviews, Business Impact Analysis, Resiliency, Disaster Risk Registry, Hazard Identification Risk Assessment and your Crisis plan. Why each is important and how they work to ensure you have what you need when a Crisis strikes your company.
After years of working as the Incident Management Process Manager, I realized that to become more effective, I needed to know what people actually needed to do their jobs. I volunteered to take on the IT Business Continuity Plan, with the help of CEMA and their BIA template, I managed to piece together the IT departments Business Continuity Plan, using the BIA’s from other departments the IT department was also able to move forward with other vital initiatives.
Presenter: Joanne Smith
Joanne was the Incident Management Process Manager for the IT department of the City of Calgary for over 10 years. When she started there were over 1700 open incident tickets (40% of a months tickets). With the help of the support teams the average number of open incidents now fluctuates between 7 and 9 hundred open tickets. Satisfaction rates have remained high with an average of 97%.
Joanne is also a Competitive Distinguished Toastmaster, representing Saskatchewan and Alberta in the semifinals for the 2016 world championship of public speaking.
- Registration and Breakfast - 7:00 - 8:00 AM
- Presentation - 8:00 - 9:05 AM
- Questions and Close - 9:05 - 9:30 AM
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