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Event Details

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Event date(s): 2017-Oct-13 (Friday)
Registration closes: 2017-Oct-13 (Friday)

Taking The IT Out of ITSM

Friday October 13, 2017
11:30 pm - 1:30 pm Atlantic Time

Downtown Halifax
Unisys Canada
1809 Barrington St
Suite 600
Boardroom A&B

Light lunch will be provided as part of event.

Thanks to our branch sponsors




Session Atlantic Time
Registration, Lunch & Networking 11:30am-12:00pm
Taking the IT out of ITSM
   Speaker: John Carter, Project Manager
                     IT Client Services, City of Ottawa
Closure and evaluation 1:00pm-1:30pm


Early bird (before October 11th)
  itSMF Member Non-itSMF Member
Lunch and presentation Free $10.00

Regular (October 11th and later)
  itSMF Member Non-itSMF Member
Lunch and presentation Free $25.00

Event Description

Taking the IT out of ITSM
Speaker: John Carter, City of Ottawa

At the City of Ottawa, the successful implementation of an ITSM tool has had benefits well beyond just the IT department. After seeing the success of the Service Management tool in IT, several non-IT client groups came knocking on IT’s door looking for help with their own request management processes. To date, 15 different City of Ottawa non-IT client groups have implemented a Service Management tool, including HR, Payroll, Corporate Security, and Finance. In this session, you will learn how you can take your ITSM tool from an IT business application to an enterprise wide solution.

About the speaker

John Carter has 20 years experience in the IT industry, having held a variety of positions in both the private and public sectors. John has been with the City of Ottawa since 2006, currently holding the position of Project Manager, IT Client Services. In his current role, John is responsible for implementing IT Service Management processes for the ITS department, as well as improvements to the software tools that support those processes. In 2013, one of John’s ITSM projects was nominated for the prestigious Pink Elephant Project of the Year award. John has a Bachelor of Arts degree from Saint Mary’s University, and also obtained a diploma in Information Technology.



About itSMF Canada

itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

About itSMF Atlantic

itSMF Atlantic is the itSMF Canada Atlantic provinces chapter supporting Newfoundland and Labrador, Prince Edward Island, Nova Scotia, and New Brunswick.



itSMF The IT Service Management Forum