Upcoming events

    • 2021-10-06
    • 09:00 - 10:00 (PDT)
    • Virtual online event

    • 2021-10-07
    • 07:30 - 09:00
    • Virtual online event

    Please join the virtual October 2021 breakfast event, organized by the Ottawa-Gatineau branch team:

    Leading Change

    How to reduce Stress and improve Results

    Is leading transformation amid a fluctuating pandemic wearing you out? Are you finding it exhausting to try and get everyone on the same page pulling together? Are your empathy reserves running low? You are not alone. Now more than ever we need tools that help us lead through change and reduce the stress and effort. Join us to explore a straightforward approach that amalgamates design thinking, neuroscience, and organization psychology to build trust and confidence and enable clear, cohesive understanding of all the technology, process, people and policy aspects of any change in less time, with less mental and emotional effort.

    SPEAKER: Louise A Harris

    PhD, CMC, CCMP

    Louise has worked with organizations to design and implement challenging digital and process transformations for over 30 years as an enterprise architect, a program director, and a certified management consultant. Her passion for helping organizations advance in collaborative, stakeholder centric design led her to embark on a PhD researching easier and more effective ways of engaging stakeholders, building commitment, and improving results. Louise is an accomplished speaker, educator, and hands on consultant. She is a lecturer at Memorial University in Canada and founder of the Change Design Institute. She can often be found performing ecological maintenance on the East Coast Trail with her two goats.



    Microsoft Teams Sponsor:
    • 2021-11-29
    • 08:00
    • 2021-11-30
    • 16:30
    • virtual online event

    Pre-Announcement for our 2021 Workshop and Professional Development Days

    Due to COVID-19, 2021 will still be a virtual format. 

    Reserve the date!

    More details coming soon...

Past events

2021-07-15 Optimizing the Service Management Office - Repeat
2021-06-10 Optimizing the Service Management Office
2021-06-03 Can Service Request Management boldly go where no one has gone before?
2021-05-13 Intelligent Interactions: Unlocking and Accelerating Service Improvements
2021-03-23 International Service Management Days
2021-03-11 2021 and beyond - where is Service Management headed?
2021-02-11 Digital Delivery is the new normal for the Nova Scotia Digital Service. Now what?
2021-01-21 Bank of Canada's Service Management Office (SMO) launch
2021-01-21 Czech itSMF Annual Conference
2020-11-30 Service Management Strategies in the New Virtual World
2020-10-22 Five Critical Factors for Organizational Change Management Success
2020-08-06 The End of Troll Leadership
2020-06-04 Covid-19 Market Insights and Back to Work Considerations
2020-05-07 KPI and Metrics
2020-03-05 How good is our IT - good, bad, below average or outstanding?
2020-02-06 Why Organizational Change Management is important for ITSM
2020-01-09 IT Service Management Forum (itSMF) Cocktail Reception
2019-12-11 Implementing a robust Service Level Management (SLM) & Year wrap-up lunch
2019-12-05 Ottawa-Gatineau - Christmas Breakfast with Louie Velocci
2019-11-28 itSMF Alberta Breakfast Event - The rebirth of Service Management
2019-10-02 ITIL 4 Foundation Training with Vernon Lloyd
2019-09-30 Service Management in the Digital Age - Professional Development and Educational Workshop Days
2019-09-05 Ottawa-Gatineau - Going from Zero to Sixty: The first lap in a Central Bank Service Management transformation
2019-06-27 itSMF - GTA - When Service Design is (not) like getting home from a party...
2019-06-06 Ottawa-Gatineau - Unify ITSM and ITOM for Service Excellence Presented by Todd Larocque
2019-05-31 itSMF - GTA - What’s New in ITIL4
2019-05-16 Atlantic Region - Lunch and Learn
2019-05-13 Atlantic Region - ITIL 4 Foundation Training with Vernon Lloyd
2019-05-09 Ottawa-Gatineau - Breakfast session with Vernon Lloyd
2019-04-04 Ottawa-Gatineau - 4 Rules to Simplify Complex Projects and Help You Succeed
2019-03-22 itSMF - GTA - Connecting the Disconnected Enterprise
2019-02-28 Atlantic Region - Key Cloud Computing Considerations in 2019 and the Impact on Service Management
2019-02-28 Alberta Calgary - “ITIL 4” – That’s Right…. Not V4, Just ITIL 4!
2019-02-07 Ottawa-Gatineau - Key Cloud Considerations for Governments in 2019
2018-12-06 Ottawa-Gatineau -Service Management and Christmas Breakfast
2018-12-04 BC Chapter: 2018 Holiday Networking & Social Event
2018-11-22 Alberta Edmonton - Service Management Transformation
2018-11-15 Atlantic Region - When Service Design is (not) like getting home from a party...
2018-11-01 Ottawa-Gatineau - Digital Exchange – Connecting the GC
2018-09-20 Alberta - Improving Service Management with Business Process Automation
2018-09-19 Toronto - HPE DevOPs Simulation -Full Day Event
2018-09-13 Atlantic Region - Enabling Business Agility
2018-09-12 Ottawa-Gatineau - Enabling Business Agility
2018-06-07 Ottawa-Gatineau -- Change Management: An Essential Practice for Transformation Implementation

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