About ITIL(R)
The IT Infrastructure Library (ITIL) is an industry best practice framework for IT Service Management
that establishes best practice and a standard of IT service quality that customers
should demand and providers should seek to supply.
It was developed by the CCTA (now the OGC - Office of Government
Commerce) in collaboration with subject experts, practitioners,
consultants and trainers to help organizations improve the way they use
IT.
The ITSM Concept
Service Management is a collection of shared responsibilities plus interrelated disciplines and
processes that enable an organization to measure, control and ultimately manage
the IT infrastructure to deliver quality, cost effective services to meet
both short and long term business requirements. This can involve supporting
one or more business areas ranging from single application access to a complex
set of facilities spread across a number of differing platforms.
IT Infrastructure Management
IT infrastructure management is an integral part of IT Service Management. The IT infrastructure
consists of the hardware, software, networks, documentation and skills required
to support the provision of quality cost effective IT services. Underpinning
this is the environmental infrastructure upon which it is built. These assets
and their use must be managed, hence the term IT infrastructure management.
Why ITIL was Developed
- To improve efficiency.
- To facilitate the quality management of IT services.
- To increase cost effectiveness.
- To reduce risks.
- To provide codes of practice in support of total quality management.
Links
ITIL is a registered trade mark of OGC - Office of Government Commerce
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