itSMF Canada
HOME
LOGIN
MESSAGE BOARD
STAY CONNECTED
LinkedIn Twitter
About itSMF
About itSMF Events Membership Store Resources Contact Us
Index
Overview
Charter
Board of Directors
Volunteers
Committees
About ITIL
About ISO20000
Sponsorship
Branches
Sponsors

Click here if you are interested in sponsoring itSMF Canada.

Announcements
Become An itSMF Member Today

About ITIL(R)

The IT Infrastructure Library (ITIL) is an industry best practice framework for IT Service Management that establishes best practice and a standard of IT service quality that customers should demand and providers should seek to supply. It was developed by the CCTA (now the OGC - Office of Government Commerce) in collaboration with subject experts, practitioners, consultants and trainers to help organizations improve the way they use IT. Today ITIL is managed and partly owned by AXELOS.

The ITSM Concept

Service Management is a collection of shared responsibilities plus interrelated disciplines and processes that enable an organization to measure, control and ultimately manage the IT infrastructure to deliver quality, cost effective services to meet both short and long term business requirements. This can involve supporting one or more business areas ranging from single application access to a complex set of facilities spread across a number of differing platforms.

IT Infrastructure Management

IT infrastructure management is an integral part of IT Service Management. The IT infrastructure consists of the hardware, software, networks, documentation and skills required to support the provision of quality cost effective IT services. Underpinning this is the environmental infrastructure upon which it is built. These assets and their use must be managed, hence the term IT infrastructure management.

Why ITIL was Developed

  • To improve efficiency.
  • To facilitate the quality management of IT services.
  • To increase cost effectiveness.
  • To reduce risks.
  • To provide codes of practice in support of total quality management.

Links

ITIL® is a registered trade mark of AXELOS Limited.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited

 

itSMF Events
Next Generation Service Management
2016-12-08 -
itSMF BC 2016 Holiday Event
2016-12-12 -
More Events
|
|
|
itSMF The IT Service Management Forum