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Click here if you are interested in sponsoring itSMF Canada.
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Notice of Annual General Meeting of itSMF Inc.
Take notice that a meeting of the members of itSMF Inc. will take place on Wednesday, May 23, 2012 at 7:00 p.m. ET at the Courtyard Marriott Toronto Airport Hotel, 231 Carlingview Drive, Toronto, Ontario.
Members may attend the meeting from a series of satellite locations. To see the locations and to register, please go to http://www.itsmf.ca/events/
To download the itSMF AGM Package Materials, please click here.
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ISO 20000 origin
Since 2005 ISO 20000 is the international standard for IT Service Management. ISO 20000 resulted from the willingness of IT Service Providers and customers to reach a collaborative framework toward service management. Developed in the late 1980s, in England, ITIL (Information Technology Infrastructure Library) was at the beginning of such initiative describing IT Service Management. ITIL’s approach relies on recommendations of best practices that can be adapted according to the Service Provider’s discretion. A standardisation of such best practices became obvious to capitalise on. This was done with the BS 15000 introduced by the BSI (British Standard Institute) in 2002. As BS 15000 was a national standard being used abroad it was necessary to bring it up to an international level. ISO 20000 becomes this achievement after some work adjustment on the initial text by the newly established international working group.
Nowadays both, ITIL and ISO 20000, relate to IT Service Management in two different perspectives, ITIL promotes recommendations of best practices as ISO 20000’s approach relies on compulsory application of specifications. ISO 20000 is the standard in which IT Service Providers’ organisations are audited against and sometimes certified. On the personal side, certified professionals are trained to help IT Service Providers implement the standard as others are trained to audit these organisations.
The standard ISO 20000 is now managed with the contributions of IT Service Management experts from over 20 national standard bodies (countries) and under the umbrella of the ISO/IEC JTC1/SC7, Workgroup 25. Members of the Workgroup 25 (WG25) are presently involved in improving existing and developing upcoming parts of the standard as follow:
Part-1: Specification (released in 2005, now in revision)
Part-2: Code of practice (released in 2005, now in revision)
Part-3: Guidance for scoping (will be published soon)
Part-4: Process Reference Model (in development)
Part-5: Implementation Plan (in development)
If you have any questions or comments please visit us at http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=41332
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