Members can access and download a PDF copy here at this link.
Our sister organization itSMF Slovakia is extending an invite for their June 3rd event:
Can Service Request Management boldly go where no one has gone before?
For details and registration please follow this link.
** Members only**
Please find a PDF soft copy of Tracy's presentation "Digital Service Delivery in Nova Scotia" for download here.
Please find a PDF soft copy of Dorothy Milburn-Smith's presentation deck "Five Critical Factors of Organizational Change Management Success" for down here.
Please find a PDF soft copy of Stefan Dumas' presentation deck "The End of Troll Management" for down here.
itSMF Canada - 116 Albert Street, Suite 200 & 300, Ottawa, Ontario, K1P 5G3
email@example.com | www.itsmf.ca