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IT Service Management Pocket Guide
Foundations of ITIL V3
Les fondamentaux d'ITIL V3
ITIL V3 Pocket Guide - French
Dictionary of IT Service Management
ITIL - A Pocket Guide 2011 Edition
Introduction Officielle a ITIL Le Cycle de Vie des Services
ISO/IEC 20000: A Pocket Guide (English Version)
ITIL Foundation Handbook Pocketbook
Metrics for IT Service Management
When ITIL V3 was launched in 2007, this '6th' book was an ex ..
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