Delivering ITSM Value to Executives By Martin McManus

itSMF is proud to announce the resurrection of the Northern Alberta Branch (NAB), based out of Edmonton Alberta. This is the second official gathering in Northern Alberta in seven years, coming off of the inaugural event last month in October. This will be the final event of 2018, with us taking a Christmas break and then reconvening in official itSMF capacity in January. These first two events in 2017 will be sponsored by the Southern Alberta Branch. Because of that these first two events will have a set fee, and in January 2018 the Northern Alberta Branch will be fully independent and options for membership will be available. 

itSMF Canada is a forum for Information Technology professionals to explore methods of continually improving the support and delivery of IT Services. The forum allows members to exchange views, share experiences and participate in the continuous development of best practices and standards. 

Event information is as follows: 

As ITSM practitioners, we live and breathe the Value of ITSM every day. But how do we help our Executives to see it? How can we tell the Value story?

This presentation is an example of Leveraging ITSM metrics and reporting, using an actual end-of-year report to a CIO, with some colour-commentary to suggest ways to weave common IT themes into the story, including Cost Reduction and User Experience.

About The Speaker:

Martin_McManus.jpgMartin has over 25 years’ experience in the IT and telecom industries, in the UK, the USA, the Netherlands and Canada, including 14 years in senior management roles within IT, Operations & Customer Support, and 9 years in technical roles with Bell Labs. Martin is certified in ITILv3, TOGAF9.

Martin first encountered ITIL concepts and related contractual SLA’s in the 1990’s, delivering customer support services to British Telecom. In the early 2000’s, Lucent Technologies adopted ITIL v2 in a big bang approach. At the City of Calgary, Martin implemented ITIL v3 Supplier Management. At CompuCom, Martin managed delivery of ITSM-based services and projects. At Causal Effects, Martin consults on service improvements with a focus on tools to enhance the user experience.

 

 We look forward to seeing you there!

Will you come?

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