Champagne Breakfast: The Hype and Realities of Disruptive Technology

If you only read the headlines of blogs and articles about Artificial Intelligence, you’d believe that your job would be replaced by the time the next Summer Olympics rolls around. AI is clearly at the Peak of Inflated Expectations, especially when it comes to AI and ITSM. If you’re wondering when AI will replace your service desk analysts, lock into this session to talk about the hype and the realities of this disruptive technology.

 Jarod Greene

Presenter: Jarod Greene, Vice President Product Marketing, Cherwell

Jarod joined Cherwell Software with 10 years of IT industry experience at Gartner. During his tenure at Gartner, he initially served as a Client Engagement Specialist and ultimately as an ITSM industry analyst. Jarod was responsible for coverage of ITSM processes, organizational structures and enabling ITSM technologies. Jarod has a Bachelor of Arts in Sociology from Trinity College and a Masters of Business Administration from the University of Georgia.


  • 7:15 to 8:00 am Registration & networking breakfast
  • 8:00 to 9:30 am Presentation 

Funds raised will support the OSI clinic at the Royal Ottawa Hospital!

The Royal Ottawa Operational Stress Injury (OSI) Clinic is a specialized outpatient program serving Canadian Forces Veterans and members of the Royal Canadian Mounted Police. Operational Stress Injury is best described as any persistent psychological difficulty resulting from operational duties performed while serving in the Canadian Forces or as a member of the RCMP. Difficulties may occur during combat duties, after serving in a war zone, in peacekeeping missions, or following other traumatic or serious events not specific to combat.

Common OSIs include, but are not limited to, Posttraumatic Stress Disorder (PTSD), other anxiety disorders, depression, substance use disorders and other conditions that may interfere with daily functioning.  The Royal’s OSI Clinic is part of the Anxiety Disorders Program. The clinic also belongs to a national network of OSI clinics funded by Veterans Affairs Canada.

Christmas Breakfast Menu 

Christmas Mimosas
with Orange and Cranberry Juice

Juice Bar
to include the following fresh Squeezed Orange Juice,
Orange & Tangerine, Peach & Mango

Cheddar & Herb Scones by the SconeWitch,
Suzy Q Mini Donuts, Sticky Buns With Butterballs & Preserves

Montreal Bagel Platter

to include Lox, Assorted Cream Cheese, Nutella, Gerkins, Sliced Cucumbers, garnished with with capers

Fill your Christmas Crepe Station
Warm Crepes with a Variety of filling; Fresh Berries compote, Sliced Bananas,
Nutella, Real Fresh Whipped Cream, Greek Style Yogurt, Chocolate Sauce,
Caramel Sauce, Ontario Maple Syrup

Build a Benny Station
with a choice of Smoked Salmon, Grilled Asparagus and Pea Meal Bacon.
Top it with Your Choice of Classic Hollandaise sauce or Chipotle Hollandaise
Garnish your Benny with Fresh Chopped Chives, Capers or Finely Chopped Green Onions

Croque Monsieur Monti Cristo Style
Rideau Bakery Brioche bread with filled with Sliced Virginia Country Ham or Roast Turkey
Emmental Cheese and cooked to mouth-watering perfection Served with Ontario Maple Syrup

Scrambled Eggs with Chopped Chives

Double Smoked Bacon/ Farmer’s Sausage

Fresh Sliced Fruit and Greek Yogurt

Coffee & Tea


 Thank you to our supporting sponsors!


Branch Sponsors:




Room Sponsors:

About Us

itSMF Ottawa-Gatineau branch of itSMF Canada serving IT Professionals int the public and private sector within the National Capital Region. itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.
  • December 07, 2017 at 7pm – 11:30pm
  • Centurion Conference and Event Centre
    170 Colonnade Rd
    Ottawa, ON K2E 7J5
    Google map and directions
  • $35.00 CAD
  • 11 people are going
  • Leslie Backman


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