Agile Service Management

Both the Agile Methodology and IT Service Management have reached a high level of maturity in different streams. The first creates a vision of new ways of doing development; the second creates a vision of conservative workings to keep things running smoothly. So what happens when you mix the two together? Can we apply this new development / implementation methodology to a seemingly conservative approach to service provision?

Join us to gain an understanding of how we can address a new way to implement a conservative tool.



Tony Hofmann

Tony Hofmann is a seasoned IT professional who has been practicing Agile most of his IT career. With experience in the Federal Government, Start ups, Health and Service Management, Mr. Hofmann has assisted several organizations successfully implement Agile and Scrum into their software development shops. As a Certified Scrum Master, ITIL certified and with a strong understanding of technology he brings a wealth of experience and common sense to projects.

Sarah Humes

Sarah Humes, ITSM Consulting Director, Sierra Systems has over 20 years in IT Consulting with experience in all levels of government, private sector and non-profit organizations. Over the years, she's been involved in toolset selections and implementations of Enterprise Resource Planning (ERP), IT Service Management, and niche solutions to meet client needs. Sarah is ITIL v3, PMI and Certified Scrum Master certified.





Performance Court
Suite 1800,150 Elgin St


Registration Fee

  • itSMF members Free
  • Non-Members : $35 for prepaid

Please join us on Thursday April 5, 2018 at 7:15am for registration, networking and a continental breakfast. We'll start with introductions at 8:00am and wrap up around 9:30am.

If you are experiencing difficulties registering please email

Thank you to our supporting sponsors!

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