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Driving Sustainable Service Improvements

National Professional Development Days:
March 2, 2015

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itSMF Canada's Newsletter

This newsletter is a combined effort from the National Board of Directors and the Executive Leadership of the itSMF branches across Canada. Our objective is to work together to communicate knowledge and best practices to our membership by regularly producing an official newsletter.

If you are a member of itSMF Canada, you can view back issues here.

If you are not a member, you can click here to download a preview of the itSMF Canada newsletter.


If you are a Service Management practitioner or a product or services vendor or a consultant, we invite your contribution.

Help grow the Service Management community and your place within it!

As a contributor you benefit by:

  • Extending your network and reputation in the industry;
  • Building eminence by sharing your views and perspective;
  • Developing or honing professional writing skills;
  • Supporting extension of the Service Management knowledge base

You might even gain an international profile! Selected articles will be reprinted by the itSMF International Newsletter, which is available to itSMF members across the globe.

Submissions of articles of interest to the Service Management community are welcomed for future issues, as outlined in the publication schedule below.

Our publication schedule for 2014 includes:

Issue

Close Date for Submissions

Themes / Content

Summer - #17

August 29, 2014

IT is all about the Business

  • Business Relationship Mgmt- the new Frontier
  • Building business metrics not IT metrics
  • Challenges in measuring End-to-End Availability from the Customer Perspective
  • Is the business ready for change? Organizational Change Management
  • Show me the money – the secret of realizing real value.  
  • Alignment of IT with the Business is not enough!  Moving to an integrated view.


Our submission guidelines include:

  • You must be an active member of itSMF Canada at the time of your submission.
  • All submissions should be sent to editor@itsmf.ca with a subject heading that describes what you are submitting
    and that it is a submission to the newsletter (ex. Newsletter Submission: Book Review).
  • All material should be informative to itSMF members and relevant to some aspect of IT Service Management. The
    content should not be a product advertisement but rather relevant, well-written and informative articles.
  • Welcomed content includes: Key columns (700-1000 words); Book reviews (500 words). If you have other types
    of submissions, please email us to enquire about suitability.
  • We reserve the right to edit all submissions for length, readability or to meet our editorial policy.
  • Copyright of material remains with the original author who grants itSMF the right to reproduce material in any form
    and be made available on our website.

Due to limited space we can only accept a select a number of submissions for each newsletter. As a result, submissions from active members and current sponsors will be given priority when selecting our quarterly content for each newsletter. All submissions are welcome however should there be a shortage of articles, submissions from non-members will be considered.


 

 

itSMF Canada Newsletter

In addition, we are proud to provide the latest issue of the <<At Your Service>> newsletter to our Membership.

This newsletter is a quarterly publication produced and provided by itSMF International.

 


 

itSMF UK Newsletter

You can also access our previous electronic copies of the International Newsletter, ServiceTalk here.

ServiceTalk is a quarterly publication produced and provided to us in electronic format by itSMF UK.

 

 

itSMF Events
itSMF SAB: January 29th Breakfast Event
2015-01-29 -
Ottawa Gatineau February 5, 2015 Breakfast Event
2015-02-05 -
itSMF SAB: February 26th Breakfast Event
2015-02-26 -
Greater Toronto Region (GTR) Professional Development Days
2015-03-02 -
Greater Toronto Region BranchGreater Toronto Region Branch
Ottawa Gatineau March 5, 2015 Breakfast Event
2015-03-05 -
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itSMF The IT Service Management Forum