Great Big Breakfast Event

Too often organizations purchase enterprise ITSM Tools without fully understanding the business and capabilities requirements.  Join us September 12, 2017 : meet our Panel of experts to discuss how to avoid the pitfalls many have made. Our 6 person panel is comprised of Professional Service people who have implemented 1 or more enterprise wide ITSM tools. Collectively, this panel has implemented most of the current enterprise tools:  sampling of tools - Service Now - BMC - Assyst- Cherwell - Front Rangel and Qualiware.


Moderator: Diane Colbeck, Senior ITSM Consultant, Shared Services Canada

Diane has over fifteen years’ experience in the practical application of Service Management (SM) ’best practice’. She has a strong background in strategic planning, business transformation, and management of change. Diane has a keen understanding of human interaction and the change process; this enables her to navigate and understand complex business transformation environments.


Panelist: Dani Danyluk, Director, Enterprise Service Management, Ontario Government

Dani has 27 years of experience in IT Service Management, working with both private and public sector organizations providing training, consulting building strong Service Management organizations that include the right people, processes and tools.   Over the years, Dani been involved in the selection, implementation and design for tools like: Remedy; HEAT; Magic; Scopus (Siebel); HP's Service Desk; and other tools to help meet client needs. 


Panelist: Sarah Humes, ITSM Consulting Director, Sierra Systems

Sarah Humes, ITSM Consulting Director, Sierra Systems, has over 20 years in IT Consulting with experience in all levels of government, private sector and non-profit organizations. Over the years, she's been involved in toolset selections and implementations of Enterprise Resource Planning (ERP), IT Service Management, and niche solutions for clients like DND, RCMP, Elections Canada and CHSS.


Panelist: Alison Wheeler, Senior Solutions Consultant at SuMO IT Solutions

Alison is a consultant with over 15 years of extensive experience in Service Management Process Implementation, Training and Project Management. Deliver Service Management solutions based on ITIL best practices that focus on the people, process, technology, and information perspectives of providing business solutions within enterprise organizations. Alison has implemented enterprise wide the following Service Management Tools: BMC Remedy, Servicenow, and Cherwell within the last 5 years.

Vendor Showcase

itSMF has invited all the major tool providers to showcase / demo their products after the panel discussion for anyone who wishes to stay.

Thank you to our supporting sponsors


Will you come?

$30.00 Non-Member

Non-Member Ticket

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