Are you looking at starting a Business Relationship Management practice or are you a BRM Practitioner?  Do you wonder how your BRM practice stacks up to ITIL and BRMI?  Do you want to learn from organizations that have been on a journey to evolve their BRM practices? 

Join the Ontario Government and TELUS BRMs discussing their models for managing IT and Business relationships.  As IT organizations and Service Management frameworks continue to evolve, the Business Relationship Management role has also evolved from ad-hoc or “order takers” to trusted advisors or strategic partners - true value drivers for the organization.   Come hear from different types of BRMs and how they support their organizations and adapt their BRM models to ensure the best results.   Topics will include;

  • Orchestrator, Connector and Navigator BRMs
  • Business Relationship Maturity Model
  • ITIL and BRM frameworks and Processes
  • Customer Satisfaction and Business Outcomes


Telus - Nicole Conboy, Morag Fraser and Monica Koneszenko have all worked in ICT for over 20 years each and as Business Relationship Managers for over 10 years supporting many of the top companies in Canada and globally. They are ITIL certified and multiple-time TELUS award winners for their work as BRMs. Nicole is also COBIT and BRMP certified, an ITIL instructor and has received awards from Pink Elephant for ITSM Project of the Year and BRMI Global Excellence Awards for BRM Practitioner.   

Ontario Government – Dani Danyluk and Guido Piraino. Dani is the President of itSMF Canada an ITIL Expert certified instructor with over 25 years of ITSM and BRM experience, working in both private and public sector organizations. Guido is an ITIL Expert and OPS pioneer with 20 years of ITSM and BRM experience in service management and operational delivery, as well as public sector consulting experiences.  

Please join us on Monday November 27 at 8:00am for registration, networking and a continental breakfast. Introductions and start of session will be 8:20 am and will finish at 9:30 am.  


333 Bay Street
46th floor, room # 46007 (see reception)
Toronto, ON M5H 2S5

Registration fee:  

  • itSMF members - $20.00  
  • itSMF Canada non-member - $30.00 for prepaid

If you are experiencing difficulties registering, please email

Event Sponsor:

IT Chapter is your one-stop shop for Business Relationship Management Professional (BRMP) training and consulting. As an international training and consulting company, we are committed to best practices with more than 50 accredited certification courses. More information at


Room Sponsor:


About Us 


We are a branch of itSMF Canada supporting IT professionals in the Greater Toronto Region.  itSMF Canada is a non-profit organization dedicated to promoting and facilitating the recognition and growth of our members in Service Management. We promote the, certification, adoption and application of ‘Best Practice’ frameworks and standards, such as ITIL, ISO20000, CoBIT and many others. Operating through our Branches located across Canada, we provide the vital and vibrant network of peers, mentors, and industry experts needed by our growing community of IT Service Management professionals.

Will you come?

$30.00 Non-Member

Non-Member Ticket

$20.00 Member

Member Ticket

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  • published this page 2017-11-29 16:24:24 -0500