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The IT Factory - PDF
The IT Factory - PDF
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Service Agreements: A Management guide (English Version)
Service Agreements: A Management guide (English Version)
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01.IT Service Management Pocket Guide
02.Foundations of ITIL V3
03.Gestion des Services Lies aux technologies de l'information
04.Les fondamentaux d'ITIL V3
05.Dictionary of IT Service Management
06.ITIL V3 Pocket Guide - French
07.Introduction to the ITIL Service Lifecycle
08.ITIL V3 Foundation Handbook
09.ISO/IEC 20000: A Pocket Guide (English Version)
10.Introduction Officielle a ITIL Le Cycle de Vie des Services
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Passing Your ITIL Foundation Exam - 2009 Syllabus
Readers will find this book very helpful in both explaining ..
5 of 5 Stars!
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