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ITIL - A Pocket Guide 2011 Edition
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IT Service Management Pocket Guide
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Foundations of ITIL V3
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Gestion des Services Lies aux technologies de l'information
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Les fondamentaux d'ITIL V3
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Dictionary of IT Service Management
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ITIL V3 Pocket Guide - French
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Introduction to the ITIL Service Lifecycle
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ITIL V3 Foundation Handbook
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ISO/IEC 20000: A Pocket Guide (English Version)
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Introduction Officielle a ITIL Le Cycle de Vie des Services
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